Maybe that will improve following the launch of ther Sapphire ?

What "sort" of tech support do you get ? - we had the old Bayer H1s and no
matter what happened with it, they would INSIST on spending a couple of
hours talking it over with me over the phone. there might have been flames
coming out the back and they'd still ask me to try this and try that. We'd
spend so long fiddling that we never got same day service. Main reason we
left them. Went to Sysmex - marvellous service. I phone to tell them it's
broke - fix-it chap's here by mid day.

How has tech support been with your CellDyn?

We have 2- 4000s and would avoid them like the plague knowing what we
know now.

Today alone, we have spent since last evening cleaning cleaning per
tech support, today a rematch of cleaning, changing tubing, rinsing
syringes from 9 am to now 2 pm, and rerunning batches per Z. on tech
support for a problem that to my uninitiated mind - (reading all the
neutrophils as eos)- that seems to be a lazer problem?

I keep thinking of the MASH episode with Margaret Houghlihan and her
foot locker...

nicolette

We are looking to replace our CellDyn 1700 in a lab doing 40-50 CBC'
daily. What analyzers do you recommend and why?  Any to completel
stay away from