Shouldn't eyeglass lenses fit the frame?

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googster - 16 Jun 2007 17:23 GMT

I found a pair of frames I liked and ordered it, plus lenses, from a
large online provider out of Texas. The cost was $400, mostly for the
lenses. After three weeks, I just received the glasses today. There
is a full 1/4" gap on each side between the lens and the frame. It
looks bizarre. As my sister has the same frame, with no gap,
obviously it's not a technical impossibility to fit a lens to this
frame, which is perfectly ordinary and not a quirky shape or size.

Is there any reason, other than failure to properly cut the lens to
the frame specs, that they would have left a gap? How much should I
yell about it? Any advice appreciated. Thanks.

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michael toulch - 16 Jun 2007 22:11 GMT

> I found a pair of frames I liked and ordered it, plus lenses, from a
> large online provider out of Texas. The cost was $400, mostly for the
[quoted text clipped - 7 lines]
> the frame specs, that they would have left a gap? How much should I
> yell about it? Any advice appreciated. Thanks.

did you see the frame on-line before you bought it?
what brand/model is it?

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riserman - 16 Jun 2007 22:56 GMT

Obviously, lenses cut for your choice of frame should fit all around.
Sounds like a mistake, or they're passing off lenses previously cut for
a different frame. Either way, no question about it, return the glasses
and ask for a redo or a refund.

riserman

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otisbrown@pa.net - 17 Jun 2007 03:53 GMT

For $400 they should have been PERFECT.

For about $40 you can get glasses.

http://zennioptical.com/cart/home.php

And they will fit the frame with no air gap.

Sounds like the $400 glasses have a quality-control
problem.

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Neil Brooks - 17 Jun 2007 04:10 GMT

On Jun 16, 7:53 pm, "otisbr...@pa.net" <otisbr...@pa.net> wrote:

> For $400 they should have been PERFECT.
>
[quoted text clipped - 6 lines]
> Sounds like the $400 glasses have a quality-control
> problem.

Does Zenni Optical ever have quality control problems?

Don't all manufacturers?

Do you know the respective return/defect rates of the two suppliers
being discussed here (that of the OP and Zenni)?

Thanks.

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Doug Herr - 17 Jun 2007 16:25 GMT

> On Jun 16, 7:53 pm, "otisbr...@pa.net" <otisbr...@pa.net> wrote:
>> For $400 they should have been PERFECT.
[quoted text clipped - 16 lines]
>
> Thanks.

Good reviews of Zenni and others at:

http://groups.google.com/group/glassyeyes

And:

http://www.eyeglassretailerreviews.com

Don't think the $400 outfit will be listed.

Signature

Doug Herr
doug*at*wombatz*dot*com

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Neil Brooks - 17 Jun 2007 16:36 GMT

> Good reviews of Zenni and others at:
>
[quoted text clipped - 5 lines]
>
> Don't think the $400 outfit will be listed.

While I find the negative BBB rating of Zinni interesting, the other
two links don't move me too much.

When you have self-reporting, in this sort of review forum, you have a
"self-selecting sample." In other words, two kinds of customers
typically respond: the very happy and the very unhappy. It's not at
all randomized and, therefore, of minimal value. I know this based on
professional experience in the area.

What's needed is proactive survey data, usually conducted by a BizRate
or a vendor providing such surveys on behalf of the retailer.
Outbound calls reach a randomized sample, and--over large enough
sample sizes--tend to get the feedback of more than just the outliers.

Good to know, though, that Uncle Otie is hawking for a company that
the BBB characterizes as "unsatisfactory." I have to wonder if he has
some economic benefit from his constant referrals.....

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Dr Judy - 17 Jun 2007 19:21 GMT

> I found a pair of frames I liked and ordered it, plus lenses, from a
> large online provider out of Texas. The cost was $400, mostly for the
[quoted text clipped - 6 lines]
> Is there any reason, other than failure to properly cut the lens to
> the frame specs, that they would have left a gap?

No.

How much should I

> yell about it? Any advice appreciated. Thanks.

As much as you would if ordering off line. Which means a lot. This
is unacceptable and they should be returned for redo or refund.

Dr Judy

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Sibir - 24 Jun 2007 09:46 GMT

Yelling is unacceptable. There is very little reason to yell at anyone. It
will just make the other person less likely to do what is needed to make you
happy.

A gap of any kind that is not part of the original design is unacceptable.
The glasses must be remade or refunded if the gap is not supposed to be
there. There is no need to yell about it if you pay with a credit card.
You'll either get satisfaction, or have the credit card company reverse the
charges. This will cost the company some extra cash above the return and
materials!! Not to mention put a ding on their merchant/bank agreement.

Please make sure your particular Rx is compatible with the frame chosen and
where it aligns on your face. This is why it isn't always best to buy custom
crafted items over the internet. There is no way to make sure everything
will work for a given individual.

They will need to fix it, or get a refund or reversal of charges. No yelling
is involved.

I'll let you in on a secret. When a person goes into a shop yelling,
everyone else in the shop will usually side with the person being yelled at.
They will tell friends about how patient and tolerant the staff is and how
rude and immature the yeller was.

Contact them and get the issue resolved or absolved. Don't take any flimsy
excuse, but don't resort to being a 3 year old. Take the high ground.

Carl

>> I found a pair of frames I liked and ordered it, plus lenses, from a
>> large online provider out of Texas. The cost was $400, mostly for the
[quoted text clipped - 16 lines]
>
> Dr Judy

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