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Medical Forum / General / Vision / February 2007Is Lenscrafters the only retailer with a liberal return policy?
Lenscrafters allows a customer to return a pair of glasses for a full monetary refund within 30 days. However, Pearle Vision allows exchanges only. No monetary refunds are given. Also, I live in Chicago, and I have spoken to a few local, independent optical retailers. These retailers also do not give monetary refunds. These retailers offer exchanges only. So, is Lenscrafters the only optical retailer that offers a 30-day, money-back refund? Why do you need a refund? The store spends money on goods, why should you get a full refund? In short, are you a total scumbag? Do you enjoy ripping stores off? Do you take pleasure in f.cking around with retailers? If you order a product and a retailer makes what you ask for, then you deserve what you get. If you are not satisfied, whose fault is it? The retailer because they made what you asked for, or you for not specifying what your needs were? The retailer is not obliged to even remake the glasses if you are the dickhead you appear to be. Go to lenscrafters, get a crappy pair of glasses made, then see whether they give you a refund. > Why do you need a refund? The store spends money on goods, why should > you get a full refund? [quoted text clipped - 10 lines] > Go to lenscrafters, get a crappy pair of glasses made, then see > whether they give you a refund. You're being ridiculous. Simple returns are part of the business model of most succesful retailers these days. It's an extra service offered, not a moral obligation. That said, "no fault" returns are so common these days that I really expect it unless specified otherwise for most retail goods. Glasses are slightly different because they are custom, but it's overly simplistic to claim that they simply provide what you ask for. First of all, most of the time, they are probably also telling you what to ask for in the first place(the Rx) and second, quality and accuracy of lenses varies all over the place. Every optometrist I've ever worked with has a guarantee of some kind - they will remake lenses when you can't see right. I've also exchanged frames when they turned out to be inconsistent with my prescription. -- What planet are you from? I got some VERY expensive glasses form LC-- progressives--and those idiots did not know how to fit them, what to recommend--hell, they didn't even ask any questions about what I usually do. They just tossed me some crap in whatever frame I chose, and that was that. I got better info from this newsgroup (though not from people like you), and told LC what to give me. They still weren't fitted right, but they were my first pair of glasses - and with progressives, you don't know what is "right" unless you have worn a bunch. You are simply gullible. LC makes a fortune. So does Walmart. These huge corporations do NOT offer refunds by accident. It is part of a marketing plan that makes them a ton of money. I am sure they are a signficant number of people like you who will accept their negligent work and ill-conceived advice of what to buy, and then not return the piss-poor goods because you don't want to cost the corporation money. > Why do you need a refund? The store spends money on goods, why should > you get a full refund? [quoted text clipped - 10 lines] > Go to lenscrafters, get a crappy pair of glasses made, then see > whether they give you a refund. I am from planet earth Knackers. Where are you from? 1) It is not the cost of the glasses, it is the value. You buy crap from Lenscrafters, bigger fool you. 2) How do you kniw they weren't fitted right? 3) I know what is right because I personally fit ~10 sets of multifocals every day. 4) What makes me gullible? You are the dickhead who was stupid enough to go to Lenscrafters, not me. 5) They don't offer refunds because dickheads like you read a few things on the net and think you are an expert. They have already spent money on goods, why do you deserve any money back for getting what you asked for? 6) I don't accept their 'negligent work' that's why I run my own business. 7) I don't give refunds on piss-poor goods because I don't sell piss- poor goods. Maybe next time, you will have the common sense to research your needs PRIOR to purchasing goods and then get some from a reputable optical company, and not try to save a buck buying cheap sh.t. p.s. You are right. You will not learn anything from me because you are too stupid to listen. dr grant > Lenscrafters allows a customer to return a pair of glasses for a full > monetary refund within 30 days. [quoted text clipped - 8 lines] > So, is Lenscrafters the only optical retailer that offers a 30-day, > money-back refund? I don't know the answer to your question, but I do know one thing. If you get lenses at Lenscrafters you are much more likely to need a complete refund than most other stores. This is because they push polycarb almost exclusively, even though it is not appropriate for many Rx's. They also sell very mediocre lens designs like Essilor Ovation branded under the "Featherwate" label so that consumers don't even know what they are getting. Lots of fitting problems also by idiot salespeople who were selling clothing last week at a different store in the mall. If that is not enough (it is) Lenscrafters (and Pearle) are owned by Luxottica Group (a foreign owned company) so all the profits exit the USA. [snip] >I don't know the answer to your question, but I do know one thing. If you >get lenses at Lenscrafters you are much more likely to need a complete >refund than most other stores. This is because they push polycarb almost >exclusively, even though it is not appropriate for many Rx's. They also sell >very mediocre lens designs like Essilor Ovation branded under the >"Featherwate" label so that consumers don't even know what they are getting. That's because LensCrafters is run by MBAs (not eye care professionals) and the like whose primary goal is profit. Same thing like the largest integrated managed care organizations (e.g., Kaiser) whose medical decision policies are ultimately decided by MBAs and not health care professionals. Must be frustrating for MDs to work at a place like that. Polycarbonate lenses have a very high profit margin which is why they are pushed. That being said, LensCrafters is useful in situations where people break their only pair of glasses and need something the same day to function. >Lots of fitting problems also by idiot salespeople who were selling clothing >last week at a different store in the mall. > >If that is not enough (it is) Lenscrafters (and Pearle) are owned by >Luxottica Group (a foreign owned company) so all the profits exit the USA. > Same thing like the largest integrated managed care organizations > (e.g., Kaiser) whose medical decision policies are ultimately decided > by MBAs and not health care professionals. Must be frustrating for > MDs to work at a place like that. That's why some MDs get an MBA degree. > Same thing like the largest integrated managed care organizations > (e.g., Kaiser) whose medical decision policies are ultimately decided > by MBAs and not health care professionals. Must be frustrating for > MDs to work at a place like that. I have belonged to Kaiser for over 30 years. I understand that they have no trouble hiring doctors. The doctors are doctors. They make the medical decisions. Somebody else runs the business. Doctors who want to go into business should be in private practice. I saw a retinal specialist at Kaiser less than two years ago. I had major surgery. She started at Kaiser many years ago. She went into private practice for 16 years. Major hassles with insurance and dealing with whether patients could afford treatment. None of these hassles at Kaiser. She went back with Kaiser. Other hassles. Never the same nurse. More clerical work. There are pressures to reduce surgery. The surgeons have decided to go into their field partly to do surgery. They are on salary. They make no money for doing surgery. It takes time. If a patient needs surgery, they do it, because it is their job. If they can avoid surgery, that reduces their workload. I think that works. When a Kaiser doctor recommends surgery (and I've had lots), they aren't doing it for the money. They are on salary. Kaiser tries to use local anesthesia. I've read that it is safer. I've had two surgeries outside of Kaiser. They like the general. For my first RD, I was out of town. It was a general, and I was in the hospital for a day. I had my last RD at Kaiser. It was a two hour surgery. I was released about a half hour after the surgery. Kaiser has a lower rate of C-sections. They aren't good for you. My wife had four at Kaiser. They do what they have to do. Kaiser isn't perfect. The doctors are in fact frustrated. Sometimes things don't work. Every time there has been a medical decision related to me, the doctor makes it, though. I had a bad experience many years ago. I got a card in the mail for my appointment, at 7:30AM. I went for it. I asked the doctor why it was at that time. Some people like it. I had lots of sick leave. I didn't like it. She wanted me to go to the lab. It opened at 9:30. She wanted me to get a shot. She gave me a piece of paper. The front desk asked me to come back in two hours, there wasn't anybody there to give shots. > <midwest...@yahoo.com> wrote in message > [quoted text clipped - 16 lines] > get lenses at Lenscrafters you are much more likely to need a complete > refund than most other stores. My thoughts, exactly. Wasn't it Mark Twain who said, "Man is the only animal who blushes ... or /needs/ to." Put another way: I'd rather have a great car than a great warranty. That said, LC HAS done right by me on a couple of occasions in the past. MBA's CAN hire good ODs, too ;-) > This is because they push polycarb almost > exclusively, even though it is not appropriate for many Rx's. They also sell [quoted text clipped - 5 lines] > If that is not enough (it is) Lenscrafters (and Pearle) are owned by > Luxottica Group (a foreign owned company) so all the profits exit the USA. Now THAT one I didn't know. Thanks for the info. > I don't know the answer to your question, but I do know one thing. If you > get lenses at Lenscrafters you are much more likely to need a complete [quoted text clipped - 4 lines] > Lots of fitting problems also by idiot salespeople who were selling clothing > last week at a different store in the mall. In 2004, I purchased -5.25, -5.25 glasses at a Lenscrafters store. The -5.25 glasses had lenses that were photo flextint plastic and had frames that were Featherwates. When I purchased -5, -5 glasses in late 2006, I asked for the same lens material as the 2004 lenses. Unfortunately, unknown to me, Lenscrafters instead gave me polycarbonate lenses. With the polycarbonate lenses and a stainless-steel Brooks Brothers frame, the glasses cost me $280 (after insurance discounts). When the glasses gave me headaches, I found out that the lenses were polycarbonates and that the poly lenses may be causing the headaches. I immediately exchanged the poly lenses for photo mid-index plastic lenses, keeping the Brooks Brothers frame. However, the price of the glasses stayed the same. So, if the poly lenses are more expensive or more profitable than the plastic lenses, then shouldn't my new price have been lower than $280? By the way, even with the new plastic lenses, I still had some headaches from the -5 glasses. I posted about this trouble in other threads on this newsgroup. I have recently found out that one reason for my getting headaches even with these new lenses is that the frame had not been properly adjusted and was too tight at the back of my head. > If that is not enough (it is) Lenscrafters (and Pearle) are owned by > Luxottica Group (a foreign owned company) so all the profits exit the >USA. If Lenscrafters and Pearle are owned by the same company, then why do Lenscrafters and Pearle have different return policies? >So, if the poly lenses are more expensive or more profitable than the >plastic lenses, then shouldn't my new price have been lower than $280? Depends. If you got CR-39 regular plastic, then you should have gotten a refund for the difference in price. If you got 1.60 or a mid index, then maybe not. If I were you, I would have got a full refund and went somewhere else, which would have resolved this issue. >If Lenscrafters and Pearle are owned by the same company, then why do >Lenscrafters and Pearle have different return policies? For one thing, Pearle hasn't always been owned by Luxottica (they bought Pearle in 2004), so Pearle probably just kept the same guarantee they had before. The other thing is that Pearle is more of discount optical, and their prices probably don't reflect the cost of offering a money back guarantee (which must be built into the prices they charge). If Pearle is to be run exactly like Lenscrafters, then they would probably convert all the Pearle stores to Lenscrafters stores (saves on advertising and overhead costs). But if you really want to know, why don't you ask them? >For one thing, Pearle hasn't always been owned by Luxottica (they bought >Pearle in 2004) Lenscrafters used to be owned by the U.S. Shoe Company. They employed a device that measured the width of the head to determine the frame size, similar to what shoe clerks used to measure the foot. They also own the opticals in Target, Sears, Sunglass Hut and BJ's Optical amongst others, and is presently acquiring DOC Optical. Curiously, they also own EyeMed Vision Care, which markets and administers vision care insurance to employer groups, associations, managed care organizations, brokers and consultants. Robert Martellaro ~~~~~~~~~~~~~~~~~~ Optician/Owner Roberts Optical Wauwatosa Wi. ~~~~~~~~~~~~~~~~~~ "Science is a way of trying not to fool yourself." - Richard Feynman On Feb 17, 2:24 am, midwest...@yahoo.com wrote: > Lenscrafters allows a customer to return a pair of glasses for a full > monetary refund within 30 days. [quoted text clipped - 8 lines] > So, is Lenscrafters the only optical retailer that offers a 30-day, > money-back refund? for good reason any optical retailer should have some exchange/redo policy but not necessarily a full refund. |
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