 |
 | Home | Contact Us | FAQ | Search & Site Map | Link to Us |
 | Sign In | Join | Other 45 Sites in Network |
Medical Forum / General / Vision / January 2006question about bifocals - can some people not wear progressive lenses?
hi, I had some bifocal glasses made by an online eyeglass company. I still can't read. The eye doctor checked the prescription to make sure it is right. It was right. The eye doctor informed me that the PD was 63, which was off by 7 mm! My PD should be 57. The eyeglass comp. will not give me my money back. They are claiming that They in fact made the galsses with a PD of 57. They also said that: "maybe I just can't wear progressive lenses." I believe my eye doctor, not this outfit. My question is: Can this claim that "maybe I just can't wear progressive lenses" be used as such a catch-all excuse? thanks, tracy miller > hi, > [quoted text clipped - 20 lines] > > tracy miller Bifocals are usually not considered to be the same a progressives. Bifocals have two different powers with a noticeable line where the two pieces of lens meet together. Progressives are sometimes called no-line bi-focals, in that they have a distance power and a reading power, but they also have a small continuous variable power between them. I will assume you have progressives. If the PD is off by that much, you will have problems with any progressive lens, and even many single vision lenses. It is true that some people cannot adapt (or choose not to adapt) to progressive lenses, but no one with a moderate lens power or higher can adapt to lenses where the PD is that far off. Most progressive lens manufacturers offer to do one free remake if there is an error because fitting of progressive lenses is critical and error prone. That is one reason progressives are so expensive. If they will not give you your money back, ask for a remake with the correct PD. >> hi, >> [quoted text clipped - 43 lines] > not give you your money back, ask for a remake with the > correct PD. Ummm, the OP said "online eyeglass company". Pretty ambiguous. I doubt they would be a manufacturer? What country are they based in? Where are they physically? If they are a distributor can you contact the manufacturer directly? You may or may not have any recourse. I always treat online purchases (for the very best prices) as a sort of gamble. Sometimes you make out and sometimes you don't. If it's something fairly inconsequential I'll go with the lowest price I find. Less inconsequential or more critical I'll go with very well established, reputable, sites only. Past that I'll only deal with local Brick-and-Mortar establishments. -Quick "Quick" <quick7135-news@NOSPAMyahoo.com> wrote in message news:kkgBf.24811 > Ummm, the OP said "online eyeglass company". > Pretty ambiguous. I doubt they would be a manufacturer? [quoted text clipped - 10 lines] > > -Quick I understand that the purchase was made via a online retailer. Some online retailers deal with labs that offer remakes (paid for by the manufacturer or the lab). Some online retailers have their own labs and the lens manufacturers may not pay for remakes (which is why the online retailer prices are so cheap). My point was that in the absence of a full refund policy, the OP should at least ask for a remake (better than nothing). I am in no way endorsing online retailers. to mark again: After my initial conversations with Randy, I felt suspicious about him, and decided to just try to get my money back. Obviously I was correct in being suspisious. to Quick: It may be a gamble, but with a so-called 30 day money back guarantee posted on their web site, they should be held accountable. As far as I'm concerned, saying that maybe I can't wear progressive lenses is a dishonest cop-out, in this case. > to Quick: > > It may be a gamble, but with a so-called 30 day money back guarantee > posted on their web site, they should be held accountable. As far as > I'm concerned, saying that maybe > I can't wear progressive lenses is a dishonest cop-out, in this case. Why not just let them try a remake?? It shouldn't cost you anything.  SignatureScott Reverse name to reply > Why not just let them try a remake?? It shouldn't cost you anything. Because I don't want the regular bifocals, and because how od I know any remake of theirs would be any good? They already showed that they don't care too much about getting it right, and that they are dishonest. to Mark: They offerd to re-do them as regular bifocals, but they would not give me my money b ack, despite their so-called 30 day money back guarantee. The company is Eyeglassdirect.com. Never ever deal with them. They lied and claimed that the PD was 57 just as I told them. Who am I going to believe, the man (Randy) who was not sure that my having to hold the glasses an inch from my face to be able to read was really a problem, or my own eye doctor, who did take that seriously? So now I am going to have to do the tiresome thing and take further steps. Now I have to go start all over again from the beginning, and get glasses made locally. I guess then I will know for sure whether or not I can wear progressive lenses. I suspect that it will not be a problem, with an honest optometrist. > They offerd to re-do them as regular bifocals, but they would not give > me my money b ack, despite their so-called 30 day money back guarantee. > The company is > Eyeglassdirect.com. Never ever deal with them. For kicks I looked at the website and this is their guarantee: ***** Our Guarantee Prior to shipping, each pair of eyeglasses is thoroughly inspected by a licensed Optician to verify the prescription and to ensure proper alignment of the frame. In addition, all glasses are packaged in a stylish hard case, with a microfiber cleaning cloth for maximum protection. We are so confident that you will be 100% satisfied with our product that we offer a 30-day money back guarantee against prescription accuracy. If for any reason you are unsatisfied with the style or fit of our product, we offer a 30-day unconditional exchange policy. Our frames are covered under a 1 year warranty against manufacturers' defects. *********** According to the published guarantee, if you can show that the glasses were made incorrectly then they must remake them for you to the correct specifications or give you your money back. I would take the glasses into a couple of local optometrists and have them tested and get the actual prescription written down and then send those and the glasses back. But you need independent verification of the inaccurate prescription otherwise they will try to get out of it. Signature~RT "Some people can't wear progressives" either means they weren't made right, or you expected too much. In this case, they weren't made right so we don't know how well you'd adapt to progressives if they were. In the more modest add powers, like +1.00 to +1.50, it's pretty easy to make progressives "work". But it helps to know what you should and shouldn't expect. Progressives can work for anybody, if you accept the limitations and workarounds. Every other bifocal design has limitations, too, just different. Getting older is better than not getting older. Gambling on a bargain and losing is part of getting older. -MT to Mike: My add power was indeed moderate - it was +1.25 on both eyes. You need to have a work around to be about to read? I thought the getting bifocals of whatever variety were the workaround. I don;t agree about that last part - maybe you meant to say it's a part of growing up. Either way, I still disagree. They have a 30 day money back guarantee on the accuracy, and they did not fulfill it. I am going to have to have the next optometrist check out the lenses too, to confirm my own eye doctor';s findings, then file a complaint with the BBB in New York City. tracy miller > You need to have a work around to be about to read? I thought the > getting bifocals of whatever variety were the workaround. No, I meant every type of bifocals have their own problems. Flat-tops (D-shaped bifocals with lines) make the floor blurry and the line is visible. Progressives make the floor blurry and you have to point your nose where you read. Neither of them are good for working up close overhead., unless you turn them upside-down. Things like that must be "worked around." > They have a 30 day money back > guarantee on the accuracy, and they did not fulfill it. Knowing they're in the US, I'd certainly file a complaint with the BBB, but you might also get some interest from the state Attorney General since there's false advertising. I'd certainly let the retailer know that you plan to file complaints in both offices. -MT > Knowing they're in the US, I'd certainly file a complaint with the BBB, but > you might also get some interest from the state Attorney General since > there's false advertising. I'd certainly let the retailer know that you plan > to file complaints in both offices. I certainly will do that. Thanks for the info :). > to Mike: > [quoted text clipped - 16 lines] > > tracy miller Forget about the BBB. Contact the NY state district attorney or NY state consumers affairs department. Check their website for more information. Unfortunately, if you live outside of NY state, you have very few legal options, and the retailers know it. Personally, I never purchase anything from a NYC mail-order (internet) company except for B&H Photo. Almost all the others are dishonest. |
Reply to this Message |
 Sign In
 Join
 My Latest Posts My Monitored Threads My Blog My Photo Gallery My Profile My Homepage Start New Thread Enable EMail Alerts Rate this Thread
|
©2008 Advenet LLC Privacy Policy - Terms of Use
This website includes both content owned or controlled by Advenet as well as content owned or controlled by third parties.