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Medical Forum / General / Vision / July 2005

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No eyeglasses; no fortune cookie, either!

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optxx@juno.com - 25 Jul 2005 18:01 GMT
During the second week of May, I walked into my local (Bloomfield, NJ)
eyeglasses place ("Eye DRx") and ordered replacement of scratched
tinted lenses. Off went the glasses to Texas headquarters of Eye Care
Centers of America, Inc., the parent company (er...not exactly!).

Now, after more than two months and numerous visits to the store -
AND STILL NO GLASSES - I've decided to find out a little more about
ECCA, my tormentor.

For one thing, they are one of America's largest retailers of
eyeglasses. There are 15 Eye DRx locations in my state, New Jersey, and
there are 360 other stores in 32 other states. Some of the local chains
operate under such names as "EyeMasters," "Visionworks," "Vision
World," "Doctor's VisionWorks," "Dr. Bizer's VisionWorld," "Dr. Bizer's
ValuVision," "Doctor's ValuVision," "Hour Eyes," "Stein Optical" and
"Binyon's."

What is ECCA? From what I can tell, it's a bunch of suits that do
BIDNIZ in San Antonio.

Actually, the controlling owner of ECCA is a shaky Hong Kong company,
Moulin,
(International Herald Tribune: "Fall of Hong Kong firm is a shock to
investors." Full article:
http://www.iht.com/bin/print_ipub.php?file=/articles/2005/07/06/yourmoney/moulin.php)
Frames come from Asia and ECCA lenses are jobbed out to various
independent labs.

Standard and Poor's and Moody's in the past two months had rather
chilly warnings about ECCA.

Till now I've been dropping into the store once a week to badger my
salesperson, Martha, and her manager, Audrey, about the delay. They
dutifully, in my presence, have called Texas HQ and pleaded for the
glasses. Promises...but still no glasses. Since lenses are farmed out,
would they even know?

Wish I'd gotten curious a little earlier. I'd have driven another
two miles and gotten them within a week and a lot cheaper. (Oh, yes. I
had to prepay at ECCA.)

You'll find some interesting press releases on the ECCA corporate
website:
http://www.ecca.com/investor_relations/press_releases.aspx

And Google has lots of lethal info pertaining to ECCA and its troubled
Chinese parent.

Gene
Alex Rodriguez - 28 Jul 2005 20:50 GMT
>Till now I've been dropping into the store once a week to badger my
>salesperson, Martha, and her manager, Audrey, about the delay. They
[quoted text clipped - 5 lines]
>two miles and gotten them within a week and a lot cheaper. (Oh, yes. I
>had to prepay at ECCA.)

Politely ask for a refund.  I can't see them refusing under the
circumstances.
-------------
Alex
optxx@juno.com - 29 Jul 2005 17:01 GMT
> >Till now I've been dropping into the store once a week to badger my
> >salesperson, Martha, and her manager, Audrey, about the delay. They
[quoted text clipped - 10 lines]
> -------------
> Alex

And if I do as you suggest, Alex, some 12-dollar-an-hour counter clerk
will say, earnestly, "I'm sorry," and since company management is
insullated and learns nothing from the experience, other customers are
likely to suffer similar frustration.
Scott Seidman - 29 Jul 2005 17:36 GMT
optxx@juno.com wrote in news:1122649796.591659.41260
@g49g2000cwa.googlegroups.com:

> And if I do as you suggest, Alex, some 12-dollar-an-hour counter clerk
> will say, earnestly, "I'm sorry," and since company management is
> insullated and learns nothing from the experience, other customers are
> likely to suffer similar frustration.

That's very noble of you, sacrificing your immediate personal satisfaction
for the good of other customers.  When you find a method that gets your
glasses back while teaching management through the experience, I hope you
post it here.

Signature

Scott
Reverse name to reply

Noel - 29 Jul 2005 18:26 GMT
> optxx@juno.com wrote in news:1122649796.591659.41260
> @g49g2000cwa.googlegroups.com:
[quoted text clipped - 8 lines]
> glasses back while teaching management through the experience, I hope you
> post it here.

voting democrat next time would make a HUGE difference considering our
government is big business snobs right now
optxx@juno.com - 29 Jul 2005 19:01 GMT
> optxx@juno.com wrote in news:1122649796.591659.41260
> @g49g2000cwa.googlegroups.com:
[quoted text clipped - 12 lines]
> Scott
> Reverse name to reply

As you requested, Scott:

From: Mondo, Michelle [mailto:MMondo@express-news.net]
Sent: Tuesday, July 26, 2005 10:18 PM
To: Squint
Subject: RE: No eyeglasses; no fortune cookie, either!

Gene,

I sent your email to the Business Department to see if they would be
interested.

Michelle

The Watchdog.
San Antonio Express-News

                                 PS-Picking up the sunglasses today!
Alex Rodriguez - 29 Jul 2005 17:57 GMT
>> >Till now I've been dropping into the store once a week to badger my
>> >salesperson, Martha, and her manager, Audrey, about the delay. They
[quoted text clipped - 14 lines]
>insullated and learns nothing from the experience, other customers are
>likely to suffer similar frustration.

That's when you ask to speak to a manager.  That's why they get paid
$12.50/hour.
-------------
Alex


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