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Medical Forum / General / Vision / December 2004

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Simple optometrist due diligence question

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Reece - 02 Nov 2004 23:04 GMT
If a patient sees their optometrist one year after they got a prescription
from that optometrist, and that patient states that when they had that
prescription filled four months earlier that the new glasses caused blurry
vision in one eye, but the next day they seemed okay, but the reason for the
appointment is that again that eye's vision is blurred--is the optometrist
failing to perform due diligence if he fails to examine the lens of the
glasses for that eye?

This is not a hypothetical question.  In my case the optometrist did not
exam the lens, even after I prompted him with the question, "Don't you want
to check the lens in the glasses?".

The optometrist later discovered that the lens did not match the
description.

Has that optometrist failed to perform due diligence the day of the exam
when he did not look at the lens of the glasses?
Dom - 03 Nov 2004 08:00 GMT
> If a patient sees their optometrist one year after they got a prescription
> from that optometrist, and that patient states that when they had that
[quoted text clipped - 13 lines]
> Has that optometrist failed to perform due diligence the day of the exam
> when he did not look at the lens of the glasses?

What do you mean by the expression "perform due diligence"? (Maybe this is a
US term which I'm not familiar with)

If I were the optometrist I'd first check your vision with the glasses on,
and if it was blurred in one eye then I would check the lens against the
prescription. However if your vision with the glasses on was as expected, I
would not normally check the glasses.

BTW, if the lens was made incorrectly, why was your vision OK the next day,
and why did it take you four months to go back to the optometrist?

Dom
Reece - 03 Nov 2004 17:50 GMT
Due diligence, from dictionary.com:

1 : such diligence as a reasonable person under the same circumstances would
use : use of reasonable but not necessarily exhaustive efforts called also
reasonable diligence
NOTE: Due diligence is used most often in connection with the performance of
a professional or fiduciary duty, or with regard to proceeding with a court
action. Due care is used more often in connection with general tort actions.

My vision seemed OK the next day because I checked it indoors at a too short
distance, and it seemed OK.  I did not know at the time that the distance
was too short, and that the lighting factored into it.  Then I returned to
my hectic work schedule, where it was not likely to show up, as I work with
computers.  It turns out that the astigmitism was off by six degrees in the
lens.  The Dr. missed it, and since I could read the 20/20 line, was sure my
lenses were okay.  But my normal correction is 20/15, so seeing 20/20 with
one eye makes it quite blurry by comparison with a 20/15 eye.

Reece

>> If a patient sees their optometrist one year after they got a
>> prescription
[quoted text clipped - 34 lines]
>
> Dom
nipidoc - 03 Nov 2004 13:31 GMT
I would say that the examination of the lenses would not be needed to
constitute due diligence in this case as it seems that the prescription was
filled 7 months after being issued AND the lenses seemed to work for a
significant amount of time that they were being worn.  I always check the
patients current prescription whenever there is an issue of blurred vision
however.

The use of the phrase "failed to perform due diligence" suggests that a
lawsuit is being considered.  This case has no chance of winning any sort of
lawsuit, if that is what you are considering.

nipidoc

> If a patient sees their optometrist one year after they got a prescription
> from that optometrist, and that patient states that when they had that
[quoted text clipped - 13 lines]
> Has that optometrist failed to perform due diligence the day of the exam
> when he did not look at the lens of the glasses?
Reece - 03 Nov 2004 17:42 GMT
Thank you for your response.

I am trying to see what kind of leverage I can bring to bear to get this
Dr.'s company to pay for a lens that I ordered to correct the problem that
he failed to identify.  That I ordered because he failed to identify the
lens as the culprit.  I would say that at least the Dr. is a terrible
troubleshooter.

But you are saying that a professional approach to my situation allows for a
choice to be made by a Dr. to not check the lenses, and still be considered
a professional approach?  Are you saying that he was professional in not
checking the lens?

Reece

>I would say that the examination of the lenses would not be needed to
>constitute due diligence in this case as it seems that the prescription was
[quoted text clipped - 26 lines]
>> Has that optometrist failed to perform due diligence the day of the exam
>> when he did not look at the lens of the glasses?
Scott Seidman - 03 Nov 2004 17:52 GMT
> Thank you for your response.
>
[quoted text clipped - 10 lines]
>
> Reece

If you know that there's only one answer that you'll accept, why bother
posting the question?

Scott
Reece - 03 Nov 2004 18:10 GMT
Scott,

I do troubleshooting for a living.  A good troubleshooter looks at all the
variables that may be coming into play, and tries to learn as much about the
problem as possible.  As such, what may seem pigheaded to you is actually an
attempt by me for unambiguous clarity in my mind that the problem is clearly
understood and that all things are properly weighted.  Sometimes a different
phrasing of a question brings a different response as well.

But I understand that it might appear to you that I am only interested in
accepting the answer I want.  What I am actually doing is making certain
that an answer I might not prefer is correct, when that is put forth as the
answer.

Reece

>> Thank you for your response.
>>
[quoted text clipped - 15 lines]
>
> Scott
Scott Seidman - 03 Nov 2004 20:22 GMT
> I do troubleshooting for a living.  A good troubleshooter looks at all
> the variables that may be coming into play, and tries to learn as much
> about the problem as possible.

I would think the first step for a troubleshooter would be to determine if
there is trouble.  Your complaint seems to be one day of blurry vision that
resolved.  Now, you want the provider to pay for a new lens a year later.

FWIW -- six degrees does  not seem like a huge error in an axis of
astigmatism, and the 20/20 line seems like a fine place to check your
correction.  It seems like the doc did fine by you.

Scott
Reece - 03 Nov 2004 20:58 GMT
Perhaps I am not being clear.  My complaint was that my lens caused blurry
vision the day I got it, that it seemed okay after that, and that in
September of this year I noticed that I was seeing blurry out of that eye,
relative to my other eye.  The O.D. in this exam, which I paid for, did not
run any tests with my glasses on other than having me read the 20/20 line.
He did not check the lens.  He did not have me read the 20/15 line.  He
simply did not do the simple tests that would have solved the problem.
Instead he told me that there was no problem.  He later, on a later date,
clearly found there was a problem.  Clearly the doc did not do fine by me.
Would you be happy with such a result, if it caused you to spend an extra
$160 for nothing?  Had he identified the problem, the eyeglass retailer
would have fixed it for free.  In fact, when he did identify the problem,
the eyeglass retailer did agree to fix it for free.  But his error cost me
$160 due to his not identifying the error and giving me a "very slightly
changed" new prescription, which he did not identify as being for the other
eye.  Thus I bought a new lens to fix my problem, which still existed after
the prescription was filled, and provided me with no benefit.  That is the
lens I want him to pay for.  Now the eyeglass retailer is eating up part of
that $160 lens cost, and I want my O.D. to pick up the rest.

Do you still think that the doc did fine by me?

Reece

>> I do troubleshooting for a living.  A good troubleshooter looks at all
>> the variables that may be coming into play, and tries to learn as much
[quoted text clipped - 10 lines]
>
> Scott
Scott Seidman - 03 Nov 2004 23:06 GMT
"Reece" <neweducation@yahoo.com> wrote in news:FLaid.19522$5b1.2188
@newssvr17.news.prodigy.com:

> Do you still think that the doc did fine by me?
>
> Reece

Yes, I do.  

Scott
Ann - 04 Nov 2004 00:18 GMT
>"Reece" <neweducation@yahoo.com> wrote in news:FLaid.19522$5b1.2188
>@newssvr17.news.prodigy.com:
[quoted text clipped - 4 lines]
>
>Yes, I do.  

I don't.  But then I understand what the OP is saying and am not sure
that the rest of you do  :-)

Ann
Reece - 04 Nov 2004 00:46 GMT
Thanks, Ann.

I am certain that the O.D. didn't do right by me, and have benefited quite a
bit from this board.  I came in on this issue thinking that the O.D. should
have checked the lens.  Now I see how to better frame the problem and
situation.  I pick up my glasses tomorrow at the retail glasses store, and
will visit with my optometrist to encourage him to refund to me the extra
money that his not checking my lens and not testing me on the 20/15 line
cost me.  He clearly did not follow best practices, and I don't intend to be
the one to pay for his mistake.  He discounted the complaint of blurry
vision in my right eye when I looked through my glasses, and that was the
_exclusive_ reason for my appointment with him.  He discounted that
complaint since I was able to read the 20/20 line.

Oh, well.

Reece

>>"Reece" <neweducation@yahoo.com> wrote in news:FLaid.19522$5b1.2188
>>@newssvr17.news.prodigy.com:
[quoted text clipped - 9 lines]
>
> Ann
Scott Seidman - 04 Nov 2004 00:58 GMT
> He discounted the complaint of blurry
> vision in my right eye when I looked through my glasses, and that was
> the _exclusive_ reason for my appointment with him.

He didn't discount it.  YOU TOLD HIM IT RESOLVED!!  If your vision was no
longer blurry-- remember, you TOLD him it was no longer blurry-- and you
tested to 20/20 with the glasses on, you had no complaint.

In fact, think of it this way.  You buy a piece of gear, you hold on to it
for a year, not even bothering to unpack it.  When you unpack it, it
doesn't work.  If you had opened it right away, the vendor likely would
have replaced it.  A year later, you're SOL.  

Another thing-- the optician was perfectly capable of telling if the lens
matched the prescription, even without the optometrist.  Why didn't you
just ask the optician to check?  It was their mistake, not your
optometrist's.  In fact, even a year later, if you could demonstrate that
you didn't get a correct prescription, I bet most opticians would replace
the lens for free.  Perhaps you should consider voting with your feet here.

Why don't you fill us in on the details, as I don't believe that a 6 degree
difference in axis would bother many people. How big is the correction?

Scott
Reece - 04 Nov 2004 01:28 GMT
Scott,

In September I was in the retail glasses place to purchase a pair of Rx
sunglasses.  And I did a quick check of my eyes, and observed that the
vision in my right eye through my glasses was blurred.  And that is what
prompted the appointment with the O.D., whose office is in an open shared
space with the retail glasses place.  So on the day of the appointment I was
having my eyes checked because of the blur I was experiencing wearing the
glasses that day.  It is additional information that on the day I picked
them up, four months earlier, from another branch of that retail glasses
chain, that I immediately noticed that my vision was blurred.  I noticed
this in the parking lot, and returned immediately.  It was worse than my old
glasses.  The salesperson told me that it was the end of the day and that
people's eyes are tired, and to try them tomorrow.  So the next day I put
them on, and indoors they seemed fine.  And I rushed off to my hectic work
world thinking they were okay after all.  But that day in September of this
year, they were not okay.  And so I made an appointment and had an exam,
exclusively because I was seeing blurry _that_ day.

I have never considered my O.D. culpable for the fact that my original
prescription was goofed up by the lab.  He is an independent O.D., not part
of the glasses retailer.  My complaint with my O.D. is that he did not
identify the fact that my glasses were screwed up on the day of that
appointment this September.  And because of this, when he wrote a
prescription that was "not significantly different" than the original
prescription, I used it.  But the change, which he failed to state, was in
my left eye.  And so I ordered a new lens to fix my problem, and it of
course had no such effect.  I was already delighted with the vision in my
left eye.  And so this new lens order is directly linked to my O.D. failing
to identify the fact that my glasses were not as prescribed.  And whatever
the retailer does not pay for the new lens for my left eye, I expect my
O.D.'s company to pay for.  Because I didn't need a more perfect lens for my
left eye.

Reece

>> He discounted the complaint of blurry
>> vision in my right eye when I looked through my glasses, and that was
[quoted text clipped - 22 lines]
>
> Scott
Reece - 04 Nov 2004 01:38 GMT
Scott,

The correction:

Single vision
___ sph  cyl  Axis
od  -3.50 -1.50  017
os -3.50 -1.25 167

Reece

>> He discounted the complaint of blurry
>> vision in my right eye when I looked through my glasses, and that was
[quoted text clipped - 22 lines]
>
> Scott
nipidoc - 03 Nov 2004 19:09 GMT
I personally would have checked the lenses, but I would say that the doctor
still acted professionaly even though he did not check the lenses.

Considering that you filled the prescription 7 months after it was issued,
and then waited another 4 months to return them having claimed that they
worked well for the majority of the 4 months, then I would say that his due
dilligence has been met.

However, if it has been determined that your poor vision was the result of
the lens and NOT the result of an Rx change, then I would probably remake
the lenses for you at no charge.  He probably is not under any obligation to
do so, since you waited 4 months.  But I would have done it.

nipidoc
> Thank you for your response.
>
[quoted text clipped - 10 lines]
>
> Reece
Reece - 03 Nov 2004 19:42 GMT
Thanks for your response.  This is a case of an independent optomitrist, so
he does not have the option of remaking or fixing a lens problem, as he does
not sell glasses.  This is to say that he supports a major glasses retailer.
So the businesses are not integrated as one.  When I went in with the
blurred vision complaint, and paid for a new exam, he tested my eyes, and
said that they were fine, and that there was a slight change in perscription
possible, and that it wouldn't be significant.  He gave me a lens to
demonstrate that it wouldn't be significant change over my current glasses
perscription.  I tested the difference looking through my glasses with my
right eye, and did see a difference.  What he did not say was that this
change was for my left eye.  So I ordered a new lens with this new
prescription, which of course failed to fix my blurriness, as it was,
unbeknownst to me, for the wrong eye.  It is this unnecessary lens order
that I want him to pay for.  The retailer is fixing their error without
charge.

Thanks again.

>I personally would have checked the lenses, but I would say that the doctor
>still acted professionaly even though he did not check the lenses.
[quoted text clipped - 24 lines]
>>
>> Reece
Dr Judy - 04 Nov 2004 01:50 GMT
> Thank you for your response.
>
[quoted text clipped - 3 lines]
> lens as the culprit.  I would say that at least the Dr. is a terrible
> troubleshooter.

It is unrealistic to expect the doctor is to refund money  that you did not
pay to him.  You should be looking to the person who made the lens wrong  to
redo a no charge lens.  Also the lens maker should have rechecked the lens
against the first prescription and discovered the mistake.  The best you can
expect from the doctor is a refund of the fee paid for the recheck eye exam.

Dr Judy

> But you are saying that a professional approach to my situation allows for
> a choice to be made by a Dr. to not check the lenses, and still be
[quoted text clipped - 33 lines]
>>> Has that optometrist failed to perform due diligence the day of the exam
>>> when he did not look at the lens of the glasses?
Reece - 04 Nov 2004 02:01 GMT
Dr Judy,

The retail glasses store is fixing the bad lens at no charge.  But, when my
O.D. failed to identify the lens in the exam that is in discussion, he gave
me a new prescription, which he said was insignificantly different than the
previous one.  And he gave me a glass to look through while I was wearing my
glasses to see that there was almost no difference.  But there was a
difference.  But my complaint was about my right eye, and his change was for
my left eye.  And he failed to state that the prescription was for the left
eye, and so I naturally thought that I should order this new lens to solve
my problem.  That is the lens I want him to pay for--the lens that I never
had to buy because it had nothing to do with my problem.

Reece

>> Thank you for your response.
>>
[quoted text clipped - 50 lines]
>>>> Has that optometrist failed to perform due diligence the day of the
>>>> exam when he did not look at the lens of the glasses?
Reece - 03 Nov 2004 18:20 GMT
Additional question: Is the fact that the Dr. did not test my vision with my
glasses on beyond the 20/20 line, when blurriness was the complaint, a
failure to perform due diligence?

The way I was finally able to convince him that there was a problem, after
spending a chunk of change in a misguided attempt to fix the problem, was by
not only saying I saw blurry through one eye, which didn't work with him,
but by observing that the background on the eye chart was darker with that
eye.  Then he tested me on the 20/15 line, and viola, I could read nothing
with my right eye, and perfectly with my left.  Then he decided to check the
lens, and discovered that the astigmatism was off by six degrees.

Reece

>I would say that the examination of the lenses would not be needed to
>constitute due diligence in this case as it seems that the prescription was
[quoted text clipped - 26 lines]
>> Has that optometrist failed to perform due diligence the day of the exam
>> when he did not look at the lens of the glasses?
Dr. Leukoma - 04 Nov 2004 14:13 GMT
Did you specifically state that the reason for your visit was to determine
whether or not the glasses you had made with a 7 month old prescription
were made accurately, or whether or not your prescription had changed one
year later?  The optometrist may have assumed that you were in for your
annual exam.  The point would appear to be moot since the problem was
discovered by the optometrist anyway.

DrG

> If a patient sees their optometrist one year after they got a
> prescription from that optometrist, and that patient states that when
[quoted text clipped - 13 lines]
> Has that optometrist failed to perform due diligence the day of the
> exam when he did not look at the lens of the glasses?
Reece - 04 Nov 2004 15:13 GMT
I stated that I was seeing blurry out of my right eye, and also that I had
noticed the same thing when I picked up the glasses.  The optometrist did
not assume I was in for my annual exam, and understood that I was in the
process of ordering prescription sunglasses and that I was complaining that
I saw blurry out of my right eye.  Additionally, I informed him that I had
noticed that problem when I picked up my glasses, but that it seemed to go
away.

When I say the O.D. later discovered that the glasses were goofed, it was
after I spent money to fix them as a result of a slight change in
prescription that he gave me on the day that he failed to check my lenses,
and my glasses with the new prescription came back still blurry.  He failed
to tell me that the prescription change was for my left eye, when my
complaint, which I clearly stated, was concerning my right eye.  This change
was unnecessary, since I had no problem with my left eye.

There were 8 errors made in relationship to this single pair of glasses.
The lab made two mistakes.  The retail store made two mistakes.  And the
O.D. made four mistakes.

October 2003
O.D. error
1. Paid Exam 1: Optometrist stated that vision had changed little, without
stating that there was no change in prescription.  His only information
about my vision came from his exam and his determining the prescription of
the lenses I came in with.  This led me to believe that the prescription had
changed, and also that he had a basis for suggesting that change, though
little, had occurred.

May 2004

Lab error

2. Wrong prescription made

Retailer error

3. Sent away from retailer with bad prescription lens, in spite of
observation of initial blurriness in right eye, with the suggestion that my
eyes were tired (The next day they seemed okay when I tested them indoors
before I rushed to my hectic work situation, and I didn't think about them
until I wanted to get Rx sunglasses to match my "new" prescription (the
prescription that I thought was new).  (Am I supposed to be quality control
here?)

September 2004

Paid Exam 2:

In response to current complaint of blurriness in right eye (in Sept. day
this year), and informed of the blurriness when they were picked up:

O.D. errors

4. Optometrist did not check glasses for prescription match, even when
prompted

5. Optometrist did not check below 20/20 line for balanced acuity with
glasses on

6. Optometrist did not say that new prescription was for left eye

October 2004  Unpaid informal lens check reveals that right lens is faulty.
He did this by checking my eyes at the 20/15 line with my glasses on, after
I observed that the background of the chart appeared darker with my right
eye than my left.

Retailer error

7. Did not return original lens, which was requested when placing the new
lens order

Lab error

8. Both lenses are being redone, implies that new lens never put in, or made
wrong

Reece

> Did you specifically state that the reason for your visit was to determine
> whether or not the glasses you had made with a 7 month old prescription
[quoted text clipped - 22 lines]
>> Has that optometrist failed to perform due diligence the day of the
>> exam when he did not look at the lens of the glasses?
Dr. Leukoma - 07 Nov 2004 14:20 GMT
"Most" optometrists will check the prescription on your new eyeglasses if
asked.  Not sure what happened here.

DrG

> I stated that I was seeing blurry out of my right eye, and also that I
> had noticed the same thing when I picked up the glasses.  The
[quoted text clipped - 105 lines]
>>> Has that optometrist failed to perform due diligence the day of the
>>> exam when he did not look at the lens of the glasses?
Reece - 10 Nov 2004 21:52 GMT
Well, this O.D. has some problems, and is low in professionalism, IMO.

I went and picked up my third pair of lenses last week, and of course there
was still no balanced acuity.  And so I am wearing my old glasses, that I
have had for 8 years.  And which are much better.

I am now in contact with people at the corporation level, and if they do not
sort this out nicely, I will file a suit against them.  I feel so
embarrassed for them, because they have done so many idiotic things, and
their checks and balances are all out of whack.  It is my opinion that they
will discount my problem in favor of the optometrist's assessment of the
situation, until they do the research as a result of having to do so to
defend against a suit.  It is amazing what people can see when they really
have to look at a problem.  I, of course, will have an expert from one of
the teaching schools assess the glasses they gave me, since no one at the
optometrists company has responded to my request to solve this problem by
providing me with a higher quality optometrist and giving me a refund for
what was an appointment that was unnecessary, based on the fact that the
O.D. found nothing new, and evidently goofed in the original appointment.
And other issues.

It is so messy, since there have been so many errors by the O.D. and by the
glasses vender.  Including a lie, that my glasses seemed to be OK, but then
being told to see the Dr. who, when he found that I could make out blurry
letters on the 20/20 line, decided I was OK.  Until I insisted, and
mentioned that the white on the chart was darker out of my blurry eye.  Then
he checked, and found the astigmatism error.  Which may well be only one of
the errors.  Then the eyeglasses place guy told the optometrist that he had
seen the astigmatism error in the glasses.  Slightly at variance with my
glasses seeming to be OK, which he had stated less than five minutes
earlier.

One of my complaints in the suit will be that the eyeglasses place did not
return a pair of lenses that I had requested when I replaced an order.  When
the glasses "came back" still very flawed, there was no evidence that they
had been changed.  The fact that the lenses weren't returned suggest that
perhaps they hadn't.

If it wasn't so irritating, I would find this whole thing hysterical.  Their
business model as it pertains to delivering quality services and products is
so awful, I have never seen anything like it.  Some companies hire "mystery
shoppers" to see what their customers experience.  I am a misery shopper,
and they can read about what I experienced when I file a suit.  If a system
does many things bad, I expect that it is not going to self-correct at the
very end when it hasn't done so yet.

Reece

> "Most" optometrists will check the prescription on your new eyeglasses if
> asked.  Not sure what happened here.
[quoted text clipped - 110 lines]
>>>> Has that optometrist failed to perform due diligence the day of the
>>>> exam when he did not look at the lens of the glasses?
Dr. Leukoma - 10 Nov 2004 23:54 GMT
Well, good luck in that endeavor.  The question will be: "Why did you trust
this doctor enough to go back"?

Anyhow, please keep this NG informed.

DrG

> Well, this O.D. has some problems, and is low in professionalism, IMO.
>
[quoted text clipped - 160 lines]
>>>>> Has that optometrist failed to perform due diligence the day of
>>>>> the exam when he did not look at the lens of the glasses?
Reece - 06 Dec 2004 03:06 GMT
Closure:

The eyeglasses retailer gave me all my money back that I paid them above the
original cost of the original order.  Which means that they did not charge
me for the extra lens.  But remuneration from the optometrist's company
seems unlikely.  But after four times of having these glasses delivered to
me, they finally work, so I am done with it.  I did get a new written
prescription and new lens for the fourth order involving my glasses.  So it
is over.

Thanks to everyone who helped me understand the concepts I needed to know to
get an idea what was going on.  An ignorant person is inarticulate, and I
hate to not understand what I am talking about when I am trying to sort
something out with a medical or dental or vision organization.  The person
who lacks sufficient background is unarmed, and cannot defend against overt
or covert deceptions by those he is dealing with.  Members of this newsgroup
helped me out and so I now know a lot more than I did and I was able to sort
many things out in my thinking.

Thank you!

Reece

> Well, good luck in that endeavor.  The question will be: "Why did you
> trust
[quoted text clipped - 168 lines]
>>>>>> Has that optometrist failed to perform due diligence the day of
>>>>>> the exam when he did not look at the lens of the glasses?
nipidoc - 11 Nov 2004 03:23 GMT
What are your damages other than the exam and the lens you bought?  That's
all you're going to be able to recover in a suit.

nipidoc

> Well, this O.D. has some problems, and is low in professionalism, IMO.
>
[quoted text clipped - 4 lines]
> I am now in contact with people at the corporation level, and if they do
> not sort this out nicely, I will file a suit against them.
Reece - 12 Nov 2004 00:07 GMT
Greetings all,

Someone from the retailer, at the district level called me today, and this
is today's outcome:

Today I saw another O.D. in the same group as the O.D. that I didn't
consider professional, and he gave me this prescription:

New prescription given to me by Dr. Not-very-honest:
    sph  cyl   axis
OD -3.75 -1.50 13

The previous prescription was:
    sph  cyl   axis
OD -3.50  -1.50 017 Given to me by Dr. Not-very-professional.

The reason I say he was not very honest, is because I asked him if my 8 year
old glasses prescription matched the prescription of the latest bad version.
(I was actually trying to determine whether Dr. Not-very-professional had
pulled an incorrect prescription off of my original glasses, and that this
was an ongoing source of error, since the right eye prescription that Dr.
NVP gave me supposedly matched my original lens, even though it never did
after it came back from the lab.)   He said yes it did match.   Since I knew
this was worm droppings, I went to another O.D. down the block for an
independent verification of the accuracy of this statement.  That
optometrist stated that the prescription in my old glasses was 1/8th diopter
stronger than in my new glasses, and mentioned an astignatism variation as
well.  I confirmed this with the manager at the store where Dr.
Not-very-honest had his office, and the manager observed that the axis on
one pair was 10 and on the other pair was 18, for the right eye.  When he
came back from his break and saw me in the store, I told him of this, and he
said that 1/8th diopter difference is an acceptable amount to be off, in
delivered lenses.  Is that true?

So today it was confirmed that the third-try lenses were not as prescribed.

Now, does anyone think that two competent, capable O.D.'s could come up with
the variation we see on the right lens prescriptions noted above?  One
prescription was given 9/14 and the other 11/11.

Also, Dr. Not-very-honest said that the reason he didn't balance my eye is
because at my prescription level that balancing was something that one
wouldn't expect to work.  So that is why he didn't do balancing today using
green/red, etc.    Is this true?  Is there any evidence, (my other eye
is -3.50 -1.50 167 , according to the prescription given me by Dr.
Not-very-professional) based on my prescriptions that could suggest that
this statement by Dr. Not-very-honest is true?

What is wonderful is that the manager of this third store (the retail store,
not in charge of the O.D. side, which is made up of independent O.D.s)
within the chain that has given me two or three lenses not as prescribed,
actually worked with me.  Was actually helpful.  And competent.

Comments always welcome.

Reece
Robert Redelmeier - 12 Nov 2004 00:56 GMT
> New prescription given to me by Dr. Not-very-honest:
>     sph  cyl   axis
[quoted text clipped - 3 lines]
>     sph  cyl   axis
> OD -3.50  -1.50 017 Given to me by Dr. Not-very-professional.

Oh geeze!  You get refracted twice and they're only off
by 0.25D and an incredible 4' on axis?

Your not-so-nice nicknames betrays some anger.  This will make
your scrip change, most likely because your blood pressure
or better/worse responses will be off.

-- Robert
Reece - 12 Nov 2004 01:28 GMT
Thank you for your concern, Robert, but my nicknames came after realizations
of errors and deceptions, not before or during eye exams.

Second, because of goofs made by the lens lab, and in the different O.D.s
not identifying these errors, it could leave a person, who is now waiting
for their fourth set of lenses, a bit annoyed.

Finally, I am not an O.D., and these numbers don't mean a whole lot to me.
What is big or what is small and the effects these numbers have on the end
result are not clear to me.  As you could see, I am posing questions, not
assigning values to those differences, as I am not an expert in this area.
What is clear to me, however, is that my eight-year old glasses have given
me significantly better vision than version 1, version 2, and version 3 of
what the combination of the lab and the optometrists have been able to
provide.  Since there is no evidence that I ever got a lens for the right
eye back from the lab in conformance with the prescription, and clear,
verified evidence in two of the three cases that the lenses did not conform
to the prescription, it is difficult for me to see what role the actual
prescription is playing in this mess.

The big problem, Robert, is that there are some good O.D.s and good labs,
and they make the others, whether the others be very few or just few, look
bad.  And another thing--some people may be more discerning about their
visual experiences than others.  I bought the finest printer in 1994, with
perfect letter quality print, when most printers lacked that, and most
people didn't look that closely.  My computer monitors are always the best
available, visually speaking.  On my last project, I bought a monitor rather
than use the one supplied by the client.  I do visual things.  Photography.
Videoing--with a high end camera, of course.  So, I am particular about the
way things look and appear to me.

Reece

>> New prescription given to me by Dr. Not-very-honest:
>>     sph  cyl   axis
[quoted text clipped - 12 lines]
>
> -- Robert
Robert Redelmeier - 12 Nov 2004 03:37 GMT
> What is clear to me, however, is that my eight-year old
> glasses have given me significantly better vision than
> version 1, version 2, and version 3 of

You didn't give your old glasses scrip, but I'm guessing you're
around 40 and your myopia has actually lessened.  The old scrip
was probably around -4.00 or even higher with less cyl.

Your old glasses probably currently overcorrect and as someone
(Mike T?)  has recently posted, this gives outstanding distance
acuity because the slight accommodation can correct for all
sorts of refractive variables.  Nothing is free, and this
overcorrection costs near vision and some people become
irritable or get headaches from the constant stress.

It _will_ be difficult to adjust to a new scrip.

> So, I am particular about the way
> things look and appear to me.

This is undoubtedly part of the problem.  You _know_ you are more
visually discerning, so must seek out corresponding practitioners
and expect to pay them premium prices for premium service.
One size does not fit all.  The chains undoubtedly have many
excellent ODs and technicians, but that is matter of personal
pride and not required by their high-volume business model.

-- Robert
Reece - 12 Nov 2004 05:37 GMT
Thanks, Robert.

My age is 48.  And actually, my old glasses scrip was supposedly the same
scrip as version 1 of my new glasses was:

sph cyl  axis

My 8 year old lens
-3.50 -1.50 17

new (today)
-3.75 -1.50 13

But my confidence in these O.D.s is low.

When I had my original appointment, the O.D. said my vision had changed
little.  Later he said my prescription had not changed at all from my 7 year
old glasses (they were 7 years old a year ago, which was when I had my first
appointment.

Thanks for the bad news that I will have to go to pay premium prices for
premium service.  If I knew what a mess I was getting into with this big
chain/O.D. pairing, I would have run to pay premium prices for premium
service, as it would have been a much better deal.  I will have to do that
in the future.

My old O.D. gave me a prescription 8 years ago, but it was too strong then,
so I had him pull it back in strength before I ordered the glasses.  I was
40 then.  The O.D. today only looked at my right eye for the most part, and
didn't even ask me if the final lens selection was comfortable, nor did he
have me look through both lenses to ask how it felt. If it is too strong, I
will go to a "real" O.D. and have them write a prescription, and then bring
it back to the chain eyeglasses retailer to implement at no charge.  And
then bring all new versions to that O.D. to ensure that they were correctly
made, until they are made correctly.  I guess I will figure it may take a
few more months for them to get it right.

Reece

>> What is clear to me, however, is that my eight-year old
>> glasses have given me significantly better vision than
[quoted text clipped - 24 lines]
>
> -- Robert
 
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