....

DIAL?  I believe I had two brief dealings with that outfit, some 20
years ago, both unsatisfactory. one was their
Derby office; I rang them with an inquiry about advice on some State benefit
to do with mobility costs or something,  that I was after.  Two men
appeared to answer the phone simultaneously or maybe it was a
phone with an external speaker, and a
hilarious 3-way conversation followed, with them unaccountably
instantly getting hold of the idea  that I
was seeking one of these specially adapted small cars that the
wheelchair-bound use to get about, and they discussed this
excitedly  between themselves like Tweedledum and Tweedledeein alice in
Wonderland.
When I finally managed to break into their crosstalk, with  the
information that, with my eyesight in its present much reduced
condition a car was the last thing I needed,
one of them said in a horrified manner, but you shouldn't want to drive
a vehicle in that case!    It would be highly dangerous. You might crash into
an oncoming car.
I told him with gritted dentures, that I didn't want to drive, I
just wanted some free loot from the government.
And the other buffoon, ignoring this,  chipped in with a rambling statement
involving the combined velocity of two cars colliding head on.  I hung up at
that point and left them to it!
My  other contact was some years later with their Dorset office, but
I forget the details, except that as a result I was sufficiently annoyed by the
response to phone the Charity Commissioners office to ask if it were a suitable
organization to be classed as a charity.
Seem to remember they took it seriously too.
--
Ian