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Medical Forum / Diseases and Disorders / Sinusitis / November 2004

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I Got An Electric Shock From My HydroPulse

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Steven Litvintchouk - 16 Oct 2004 02:34 GMT
After many months of saline solution dripping onto my Grossan
Hydropulse, it finally shorted out.  First it started tripping the
Ground Fault Interrupter in my bathroom.  Then, I got a nice electric
shock from touching the power button.  The moisture from the saline
solution makes a great electrical conductor.

Needless to say, I tossed my Hydropulse and bought a new one.

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MS - 17 Oct 2004 05:33 GMT
> After many months of saline solution dripping onto my Grossan
> Hydropulse, it finally shorted out.  First it started tripping the
[quoted text clipped - 3 lines]
>
> Needless to say, I tossed my Hydropulse and bought a new one.

Wasn't it covered under warranty?

Besides that, you might have cause for a lawsuit. A product should not give
you an electric shock from touching the power button. A lawsuit would not be
only to get money for yourself and the lawyer, but would get the
manufacturer to improve the product.

Also--surprised that you bought the same product, after the trouble you had
with it. Why not a Waterpik or the Conair irrigator this time, both much
less expensive, and with two year warranties? (The Conair would probably
have more similarity to the Hydropulse, in that it has a 500 ml tank,
contrasting with the 1000 ml tank on the WP, and it has a rotary pressure
control on the body of the unit, rather than the button pressure control
lever on the handle of the WP.)
Steven Litvintchouk - 17 Oct 2004 18:06 GMT
>>After many months of saline solution dripping onto my Grossan
>>Hydropulse, it finally shorted out.  First it started tripping the
[quoted text clipped - 5 lines]
>
> Wasn't it covered under warranty?

Only for one year.  I owned it for about 15 months before I got the shock.

> Besides that, you might have cause for a lawsuit. A product should not give
> you an electric shock from touching the power button. A lawsuit would not be
> only to get money for yourself and the lawyer, but would get the
> manufacturer to improve the product.

Proving that I wasn't at fault would be difficult.  I have done a bit of
traveling and have brought my Hydropulse with me.  Who knows if it got
damaged or banged up in handling my luggage or something.

> Also--surprised that you bought the same product, after the trouble you had
> with it. Why not a Waterpik or the Conair irrigator this time, both much
> less expensive, and with two year warranties?

I cannot use the Waterpik because it's too noisy, causing my next-door
neighbors in my apartment building to complain.  And it gets even
noisier as it ages.  That was the reason I switched to Hydropulse in the
first place.

I don't know how noisy the Conair is.

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Steven Litvintchouk - 17 Oct 2004 18:09 GMT
>>> After many months of saline solution dripping onto my Grossan
>>> Hydropulse, it finally shorted out.  First it started tripping the
[quoted text clipped - 18 lines]
> traveling and have brought my Hydropulse with me.  Who knows if it got
> damaged or banged up in handling my luggage or something.

There is one improvement Dr. Grossan should make:  Any electrical
appliance used in a bathroom should have one of those "Test-Reset"
sockets.  My Conair hair dryer does.  My Hydropulse doesn't.

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ARoberts - 17 Oct 2004 23:58 GMT
> >>> After many months of saline solution dripping onto my Grossan
> >>> Hydropulse, it finally shorted out.  First it started tripping the
[quoted text clipped - 18 lines]
> > traveling and have brought my Hydropulse with me.  Who knows if it got
> > damaged or banged up in handling my luggage or something.

It shouldn't matter; any product that is intended for use with water should
be "intrinsically safe", or have externally-accessable features that are
electrically isolated from line voltages.
MS - 17 Oct 2004 22:04 GMT
> Proving that I wasn't at fault would be difficult.  I have done a bit of
> traveling and have brought my Hydropulse with me.  Who knows if it got
> damaged or banged up in handling my luggage or something.

I don't think that normally carrying a product in your luggage could be
interpreted that it's your fault if that product electrocutes you. Of
course, I'm no lawyer.

> I cannot use the Waterpik because it's too noisy, causing my next-door
> neighbors in my apartment building to complain.  And it gets even
> noisier as it ages.  That was the reason I switched to Hydropulse in the
> first place.
>
> I don't know how noisy the Conair is.

The Conair unit is much quieter than the Waterpik, not comparable in amount
of noise. I haven't tried the Hydropulse, so I cannot compare Conair and HP.
I don't know if these companies provide decibel specifications.

I like the Conair better than the Waterpik, except for the size of the tank.
The Conair (I forget the whole name right now, the dental product company
owned by Conair) has a 500 ml tank like the HP, while the WP has a 1000 ml
tank. I need a lot of liquid to wash out my nose and sinuses. At least one
1000 ml tank, often 2 tankfuls. Using a 500 ml tank means more refills. So I
use the WP. But the Conair is quieter, has the rotary pressure dial on the
tank, rather than that inconvenient slider on the handle, and doesn't seem
to go bad so often as the WP. (The WP company, however, is very good about
replacing the unit, or the handle, however, when they go bad.) If 500 ml
would suffice for me, I would definitely go with the Conair, which costs
less than $30 at your local drugstore.
Pamdomania - 19 Oct 2004 21:31 GMT
>> Proving that I wasn't at fault would be difficult.  I have done a bit of
>> traveling and have brought my Hydropulse with me.  Who knows if it got
[quoted text clipped - 26 lines]
>would suffice for me, I would definitely go with the Conair, which costs
>less than $30 at your local drugstore.

Hello,
Have any of you considered alternating (on holidays and special days) with
Robitussin (green label). It thins out the mucous. It
has one ingredient in it: Guaifenesin Syrup which thins out
mucous. My family Doc gave it to me for my sinuses on one occasion.
Those irrigation contraptions cannot be sterilized, and scare
me - why do you use something so dangerous? I bet i know why,
you are smokers - right? You can go to the drug store and get
a neat thing for irrigating that you can throw away after a
while or boil it. It is called "OCEAN", and already starts you
off with salt solution for spraying your nose; then when itis
empty you can refill it. Now they are making a larger container
along with the smaller one. These are small enough to boil for
sterilizing. If you keep using the same thing over and over
for months and months it becomes contaminated.
What color is everyone's mucous. You can pretty much tell by
that what is going on in your sinuses, and if you all have
infections, you are playing games with it, of course if mucous
is just from smoking, go ahead take a chance, because you
are already doomed, and i guess you know it, so think Vit.C
+ + + + + + + + + + + + + + + + + + + +
http://www.biblebelievers.org.au/benjamin.htm
MustRead!  http://WWW.PAMINIFARM.COM
"My people are destroyed for lack of knowledge" Hosea 4:6

 
MS - 22 Oct 2004 03:46 GMT
Why did you put this post in this thread? What does it have to do with an
electric shock Steven got from his hydropulse? Nothing, from what I can see.

I'll reply to a couple of your statements in any case.

Guaifenesin--you can get a prescription tablet with a much higher dosage of
it than in Robitussin. I have taken it, and haven't seen any benefit from
it. I haven't seen many reports of people for whom guaifenesin works, but
perhaps it helps some.

No, I am not a smoker, and I doubt that many of the people who write here
are smokers. So you lost your "bet".

"Ocean" spray is not for irrigating, it is for moistening the nasal
passages. A good thing to do, but the liquid does not come out at enough
strength for irrigation.

"Ocean" (or its generic equivalents) is the spray of that type I would least
likely use. I find it much more irritating than the others. Some say that it
is because of the preservative benzalkonium chloride. That might have
something to do with it, but there are other sprays with that preservative
("Ayr", for instance), that I find much less irritating. "Ocean" also has
some other kind of preservative (I think some kind of alcohol) that I find
extremely irritating to the nose.

No, the color of the mucous does not tell you "everything" that is going on
in your sinuses. It can sometimes indicate something, it does not indicate
everything.

You seem to have a simple answer for everything. Sorry, but life is not so
simple. And sorry, but "must read" or not, I have absolutely no interest in
reading your web site.

> Hello,
> Have any of you considered alternating (on holidays and special days) with
[quoted text clipped - 20 lines]
> MustRead!  http://WWW.PAMINIFARM.COM
> "My people are destroyed for lack of knowledge" Hosea 4:6

____________________________________________________________________________
___
> Posted Via Uncensored-News.Com - Accounts Starting At $6.95 - http://www.uncensored-news.com
>                <><><><><><><>   The Worlds Uncensored News Source   <><><><><><><><>
Steven Litvintchouk - 22 Oct 2004 04:24 GMT
> Guaifenesin--you can get a prescription tablet with a much higher dosage of
> it than in Robitussin.

If you're referring to Humibid LA, not any more.

It's now available OTC as a product called Mucinex.  Each Mucinex tablet
is 600 mg of guaifenisin, and the usual dose is two such tablets, twice
a day.  The same as the prescription Humibid LA used to be.

Mucinex helps me a lot.  The few times I've forgotten to take it, I
notice the difference that very day.

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MS - 22 Oct 2004 06:44 GMT
> > Guaifenesin--you can get a prescription tablet with a much higher dosage of
> > it than in Robitussin.
[quoted text clipped - 7 lines]
> Mucinex helps me a lot.  The few times I've forgotten to take it, I
> notice the difference that very day.

It's been years since I tried it, since before I had surgery. From your
description,  I might try it again. Any other readers found guaifenesin to
help?

I saw the mucinex in the drug store. Rather expensive. I think the generic
version of Humibid (I recall different names, I think one was guaifenex) was
a lot cheaper. (Certainly for me, with my prescription plan! But I think
even the full price was pretty cheap, at least for the generic version. Are
you sure it's not available as a prescription any more?

Just looked at:

www.rxlist.com

It looks like the prescription 1200 mg tablets are still available:

www.rxlist.com/cgi/generic3/guaifenesin.htm

Of course, it's easier to buy OTC, just buy at the store without having to
get a doctor prescription, etc. But for long term usage, the prescription
version (the generic one at least) would probably be cheaper. (For sure if
one has prescription insurance.)

What have other's experiences been with guaifenesin?

In Europe apparently they used a substance called NAC for years, supposed to
thin mucus. Studies have been quite inconclusive though,as has guaifenesin.
It's only available in the US as a "supplement". I bought some of the
supplement and tried it, didn't notice any "mucus thinning". Anyone else
tried that?
Steven Litvintchouk - 22 Oct 2004 18:56 GMT
> I saw the mucinex in the drug store. Rather expensive. I think the generic
> version of Humibid (I recall different names, I think one was guaifenex) was
[quoted text clipped - 14 lines]
> version (the generic one at least) would probably be cheaper. (For sure if
> one has prescription insurance.)

The last time I checked, Mucinex was the only high-dose guaifenisin that
had gotten FDA approval since the FDA crackdown in 2002.

http://www.pharmacist.com/articles/h_ts_0396.cfm

I'll bet the one you cited above, Guaifenex Gy, is no longer sold in the
U.S., just like Humibid LA is no longer sold in the U.S.  I'm sure
they're available in other countries.

> In Europe apparently they used a substance called NAC for years, supposed to
> thin mucus. Studies have been quite inconclusive though,as has guaifenesin.
> It's only available in the US as a "supplement". I bought some of the
> supplement and tried it, didn't notice any "mucus thinning". Anyone else
> tried that?

N-acetyl-cysteine (NAC) has effective mucolytic action in the lower
respiratory tract--but only when inhaled as an aerosolized mist (the
prescription drug Mucomyst).  As an inhaled mist, it gets applied
directly to the mucus secretions.

As you say, there is no hard evidence that it works when taken orally.
I'm not surprised, given its very short half-life, and how much you
would have to take orally in order for a decent dose of it to reach the
lungs where the mucus is before it's metabolized.

I tried oral NAC once out of sheer desperation.  It did nothing.

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MS - 23 Oct 2004 18:07 GMT
> The last time I checked, Mucinex was the only high-dose guaifenisin that
> had gotten FDA approval since the FDA crackdown in 2002.
[quoted text clipped - 4 lines]
> U.S., just like Humibid LA is no longer sold in the U.S.  I'm sure
> they're available in other countries.

Here is a quote from the article you cited:

> To date, no other single-ingredient, extended-release guaifenesin product,
other than Mucinex, has been approved by the FDA.

That actually doesn't make sense. Apparently the "crackdown" was on OTC
products put to market without FDA approval. But medications like Humibid
and generic equivalents like Guaifenex were prescription medications. All
prescription medications are approved by the FDA. So I'm sure those single
ingredient prescription guaifenesin meds had been approved by the FDA. So
the quote above couldn't be accurate. If they added the word OTC to it, it
may be true.

I'm think the Rxlist I quoted shows only prescription meds available in the
USA.

I've never heard of any negative effects of guaifenesin, although there are
a lot of questions about whether it actually works.

Did you ask your doctor about whether he could prescribe Humibid-LA or a
generic equivalent to you?

> > In Europe apparently they used a substance called NAC for years, supposed to
> > thin mucus. Studies have been quite inconclusive though,as has guaifenesin.
[quoted text clipped - 13 lines]
>
> I tried oral NAC once out of sheer desperation.  It did nothing.
Steven Litvintchouk - 23 Oct 2004 20:25 GMT
> Did you ask your doctor about whether he could prescribe Humibid-LA or a
> generic equivalent to you?

Yes, and he said it was no longer available.  That is what my pharmacist
said too.

The FDA really intended that Mucinex be the only extended-strength
guaifenisin available in the U.S.  No exceptions.

http://www.fda.gov/foi/warning_letters/g4569d.htm

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MS - 31 Oct 2004 22:22 GMT
> The FDA really intended that Mucinex be the only extended-strength
> guaifenisin available in the U.S.  No exceptions.
>
> http://www.fda.gov/foi/warning_letters/g4569d.htm

Just read it. Surprising. It said the makers of Humibid must submit an
application for it to be approved as a "new drug", although it has been on
the market for many years. (I recall taking it well over 10 years ago.) It
must have been approved before, or would not have been a prescription
medicine for many years.

The following statement is strange:

"On July 12, 2002, the Food and Drug Administration (FDA) approved an
application for a single-ingredient guaifenesin 600-mg extended-release drug
product. Following this approval, FDA reviewed the marketing status of all
strengths of single-ingredient guaifenesin extended-release drug products
and determined that those products should no longer be marketed in light of
the existence of an approved product."

That would be like saying "since one company has been approved to
manufacture a car, no one else can manufacture a car".

Does this mean they will not allow generic versions of "Mucinex" to come on
the market, as there were generic versions of "Humibid" before? This would
be unprecedented! Is Mucinex under patent protection from generics, although
extended release single ingredient guaifenesin had been on the market for
decades, including generic forms of it?

I wonder if someone from the company that makes "Mucinex" paid off someone
at the FDA, to create a monopoly for them on this med! It's really strange!
Pamdomania - 01 Nov 2004 05:18 GMT
>> The FDA really intended that Mucinex be the only extended-strength
>> guaifenisin available in the U.S.  No exceptions.
[quoted text clipped - 27 lines]
>I wonder if someone from the company that makes "Mucinex" paid off someone
>at the FDA, to create a monopoly for them on this med! It's really strange!

Hello,
Does anyone know from what this guaifenesin is made?
Could Fenugreek be a replacement for it?
+ + + + + + + + + + + + + + + + + + + +
http://www.biblebelievers.org.au/benjamin.htm
MustRead!  http://WWW.PAMINIFARM.COM
"My people are destroyed for lack of knowledge" Hosea 4:6

 
MS - 23 Oct 2004 18:11 GMT
> http://www.pharmacist.com/articles/h_ts_0396.cfm
>
> I'll bet the one you cited above, Guaifenex Gy, is no longer sold in the
> U.S., just like Humibid LA is no longer sold in the U.S.  I'm sure
> they're available in other countries.

In looking at a link from the article you cited, I saw the following quote:

> As a pre-1962 product, its effectiveness has never been well established,
but it causes few adverse effects and is commonly included in many
cough-and-cold >products.

It says that "its effectiveness has never been well established". Are you
sure it's really helping loosen your mucus, not placebo?
Steven Litvintchouk - 23 Oct 2004 20:27 GMT
>>http://www.pharmacist.com/articles/h_ts_0396.cfm
>>
[quoted text clipped - 11 lines]
> It says that "its effectiveness has never been well established". Are you
> sure it's really helping loosen your mucus, not placebo?

Obviously there's never any way to know that for sure.

But I know this:  When I have forgotten to take it before bedtime, I do
wake up more congested.  It's only after I feel that congested that I
realize I had forgotten to take it.  If it were a placebo effect, it
would be more likely to manifest itself when I am consciously aware of
whether or not I took the drug.

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augustwestern - 18 Oct 2004 19:50 GMT
> Besides that, you might have cause for a lawsuit. A product should not give
> you an electric shock from touching the power button. A lawsuit would not be
> only to get money for yourself and the lawyer, but would get the
> manufacturer to improve the product.

Yes, a lawsuit could get the cost of the Hydopulse tripled plus stop Dr
Grossan from ever answering another question online.

> Also--surprised that you bought the same product, after the trouble you had
> with it. Why not a Waterpik or the Conair irrigator this time, both much
[quoted text clipped - 3 lines]
> control on the body of the unit, rather than the button pressure control
> lever on the handle of the WP.)

When you email Conair with a nasal irrigation question or problem, what do
they say?

I feel fortunate to have discovered the Grossan Hydropulse which was
designed by an ENT specialist who is also willing to answer basic questions
related to sinusitis. I appreciate using equipment designed especially for
the person with sinusitis. Compared to all the money I've spent over the
years, money saved by buying a Conair or Water-Pik is not a significant
savings. For me, a day without nasal irrigation means a day full of phlegm
and congestion.
MS - 18 Oct 2004 21:40 GMT
> I feel fortunate to have discovered the Grossan Hydropulse which was
> designed by an ENT specialist who is also willing to answer basic questions
[quoted text clipped - 3 lines]
> savings. For me, a day without nasal irrigation means a day full of phlegm
> and congestion.

Well, you can spend your money how you choose, of course. If you wish to
spend three times as much for a product just because it says "designed
specifically for the person with sinusitis", even though in fact it doesn't
do anything different than what is done by the oral irrigation products,
Waterpik and Interplak Oral Irrigator (I remembered the name, Interplak is
owned by Conair), has half the warranty (1 year vs two years for the
others), and someone (a regular writer to this board for years) reports
having received an electric shock from using one, then go ahead, spend your
money on that.

As I wrote in another post, I am the same as you about a day without nasal
irrigation being a day full of phlegm and congestion. I wish it weren't so,
and am not really sure that all the irrigation is really good for the nose.
But I couldn't live without it, as I seem to be an extremely phlegmy person,
as it sounds like you are also. However, that doesn't mean I would pay three
times as much for a product that doesn't do the job any better, and has a
much shorter warranty, and could electrocute me, just because it as
advertised as being "designed specifically for..........". But to each his
own. People are swayed by all kinds of advertising. (Some people might even
vote for Bush, due to his ridiculous ads that distort the truth, but that's
a different topic.)

As far as saying "compared to all the money I've spent over the years, money
saved by buying "xyz" is not a significant savings". Well, of course that is
true, and could be said for anything one might purchase, that its cost, or
the differential between the cost of two products, is nothing compared to
all the money you have spent in your life. Of course!!! So what? Does that
mean one shouldn't consider cost in purchasing decisions? Of course not!
Cost of course is not the only consideration in a purchasing decision, I'd
pay more for something if I really think it's worth paying more for, but it
certainly is an important consideration. I wouldn't spend $100 (or whatever
it is now) for a product that electrocutes me, has a one year warranty, when
I could buy a product for $30 that does the exact same thing, has a two year
warranty, and wouldn't electrocute me.

But, if it makes you feel good (psychologically), do it! You can spend your
money as you wish! And if you live here in CA, spending more will help our
state budget problems, due to your paying more in sales tax, so I should be
happy about that. So go ahead--spend more dough!!
augustwestern - 18 Oct 2004 22:33 GMT
> > I feel fortunate to have discovered the Grossan Hydropulse which was
> > designed by an ENT specialist who is also willing to answer basic
[quoted text clipped - 44 lines]
> state budget problems, due to your paying more in sales tax, so I should be
> happy about that. So go ahead--spend more dough!!

What I was objecting to was your suggestion of a lawsuit as a first method
of dealing with the problem. I very much value Dr Grossan's personal input.
You won't get helpful sinusitis suggestions from Conair or Waterpik. I've
seen numerous medical Drs disappear from Usenet or the internet because of
the mere suggestion of any legal action. None of my local Drs had ever
mentioned saline nasal irrigation as being helpful for chronic sinusitis -
they just give out more drugs. Steve admitted he gave his Hydropulse rough
care and dripped water over it repeatedly. I'd guess the same fault is
possible for any electrical device under the right circumstance plus I'm
also sure your Conair warranty would be void if they knew you were running
salt water through it. Steve wasn't harmed and lawsuits for no good cause
don't help anyone except lawyers.

Have as phlegm free of a day as possible.

And no -  I'm not a Chimp fan.         www.smirkingchimp.com
Steven Litvintchouk - 19 Oct 2004 03:54 GMT
> Steve admitted he gave his Hydropulse rough
> care and dripped water over it repeatedly. I'd guess the same fault is
> possible for any electrical device under the right circumstance plus I'm
> also sure your Conair warranty would be void if they knew you were running
> salt water through it.

But Dr. Grossan certainly knows that we're running salt water thru the
HydroPulse, and that some salt water will accidentally splash on the
machine from time to time.  And salt water is both corrosive and a good
electrical conductor.

For that reason, the HydroPulse's power cord *must* be equipped with a
GFI plug, just like my Conair hair dryer is.  But currently, it is not.
 Nor do the instructions that come with the HydroPulse tell the user to
plug the power cord only into a GFI socket.

It might also help to relocate the HydroPulse's power switch to the side
of the machine (which is where the WaterPik has its power switch).
Currently, the HydroPulse's power switch (actually a pushbutton) is
right next to the irrigator handle, and it's just below the storage area
for the (often wet) irrigator tips.  That makes it more likely that
saline will accidentally splash on the power switch.

> Steve wasn't harmed and lawsuits for no good cause
> don't help anyone except lawyers.

Well don't worry, I'm not suing anybody.

But I may call Hydro Med and discuss this with them.

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MS - 22 Oct 2004 03:50 GMT
> I'm
> also sure your Conair warranty would be void if they knew you were running
> salt water through it.

I'm not at all sure of that. Right on the box it says that it can be used
with mouthwash, and that includes all sorts of stuff, including salt.

> Have as phlegm free of a day as possible.

I wish!!! Not too likely, unfortunately!

> And no -  I'm not a Chimp fan.         www.smirkingchimp.com

Chimps???? I don't think I wrote anything about chimpanzees!!! ;-)
Joe Blow - 18 Oct 2004 15:08 GMT
> After many months of saline solution dripping onto my Grossan
> Hydropulse, it finally shorted out.  First it started tripping the
[quoted text clipped - 3 lines]
>
> Needless to say, I tossed my Hydropulse and bought a new one.

They might have wanted to take a look at your old one to see if
there were improvements that could be made.  They have been quite
receptive to issues when I have called them.

Joe
Steven Litvintchouk - 18 Oct 2004 17:34 GMT
>> After many months of saline solution dripping onto my Grossan
>> Hydropulse, it finally shorted out.  First it started tripping the
[quoted text clipped - 7 lines]
> there were improvements that could be made.  They have been quite
> receptive to issues when I have called them.

Then I'll call them, and suggest that they add one of those special
"Test-Reset" GFI plugs to the power cord, like my portable hair dryer
has.  Any appliance that is used with wetness and moisture, and/or is
used in a bathroom, should have one of those.

They should have realized that.

I hope there is enough room inside the power cord compartment for a GFI
plug to fit in there.

If not, then the instructions that come with the HydroPulse should state
that the appliance should *only* be plugged into a wall socket that has
its own GFCI (most bathrooms have at least one).  Currently, there is no
such warning.

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Ruth Berry - 19 Oct 2004 15:04 GMT
I didn't get shocked, but mine just pooped out one day.  I went to wally
worl and bought a waterpik and used the grossen tip on it.  still doing well
after 3/4 months.

how long are the Grossen units supposed to last anyway?  I think I had mine
a little over a year.

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> After many months of saline solution dripping onto my Grossan
> Hydropulse, it finally shorted out.  First it started tripping the
[quoted text clipped - 3 lines]
>
> Needless to say, I tossed my Hydropulse and bought a new one.
Steven Litvintchouk - 19 Oct 2004 18:42 GMT
> I didn't get shocked, but mine just pooped out one day.  I went to wally
> worl and bought a waterpik and used the grossen tip on it.  still doing well
> after 3/4 months.
>
> how long are the Grossen units supposed to last anyway?  I think I had mine
> a little over a year.

In my experience, any device lasts the length of the warranty plus one
day.  :-)

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MS - 22 Oct 2004 06:14 GMT
I have found Waterpiks often to stop working right (I don't recall after how
many months), especially the way we use it, with saline. But the WP company
is great about replacement when there are problems. It has a two year
warranty. One could probably get a replacement from them after more than two
years, if it is a model they made within the last two years. You call them,
explain the problem. They might want to hear the motor running over the
phone, if it runs at all. They will ask you for the serial and model #. Then
they send you a new (or refurbished) unit, or if they think it's a handle
problem (as it often is), they send a new handle (easy to put on, with
directions). They don't ask to see a receipt, and you don't even have to
send the old one in. Just from the conversation on the phone, they send a
new one! The Waterpik company has great customer service, which is a plus,
especially when the product often goes bad.

With the Interplak (Conair) model, it also has a two year warranty. Mine
never went bad on me, so I don't know how good their customer service is. I
haven't used it nearly as much as the WP (because the larger tank on the WP
is better for me), so I can't really say it lasts better than the WP. I get
the impression that it (IP) is sturdier (than the WP), but I'm not sure
about that.

> I didn't get shocked, but mine just pooped out one day.  I went to wally
> worl and bought a waterpik and used the grossen tip on it.  still doing well
[quoted text clipped - 10 lines]
> >
> > Needless to say, I tossed my Hydropulse and bought a new one.
 
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