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Medical Forum / Diseases and Disorders / Sinusitis / October 2004Credit card fraud
Dr. Grosan ordered a product from your web site at hydromedonline and ended up with tremendous fraud on my CC account. After considerable checking it appears your company did NOT employ a secured server and never did - until recently. This has resulted in great personal inconvenience to me. You should advise your many past customers to check with their bank and credit reporting agencies to ensure their credit has not been compromised rather than state untruths that the site was secure when it was not. I tried contacting your 800 number but nobody ever answers. MWhitney > Dr. Grosan ordered a product from your web site at hydromedonline and > ended up with tremendous fraud on my CC account. After considerable [quoted text clipped - 7 lines] > > MWhitney When I was considering ordering from his web site I seem to recall that it did not have secured transactions but I also seem to recall that it never claimed to. Unless I am confusing it with a different site I think there was a statement saying to call if you wanted a secure transaction. In this day and age there is no excuse not to have secure transactions but I don't think they lied about it. Hydro Med claims the following on their web site: "All credit card transactions on this site are secure, and always have been" "always have been" is simply not true and their lack of honesty has put many cardholders at risk. > > Dr. Grosan ordered a product from your web site at hydromedonline and > > ended up with tremendous fraud on my CC account. After considerable [quoted text clipped - 15 lines] > age there is no excuse not to have secure transactions but I > don't think they lied about it. >Hydro Med claims the following on their web site: >"All credit card transactions on this site are secure, and always have >been" > >"always have been" is simply not true and their lack of honesty has >put many cardholders at risk. Just because you did or did not have an encrypted connection would not mean much, unless you think the connection was tapped. Probably if your credit card was stolen, it was stolen by other means. >>Hydro Med claims the following on their web site: >>"All credit card transactions on this site are secure, and always have [quoted text clipped - 7 lines] > > Probably if your credit card was stolen, it was stolen by other means. One lesson I learned the hard way, is to have more than one credit card. Use one credit card only for online purchases (and only buy from secure websites). And use your other credit card(s) for "bricks and mortar" purchases. That way, you're not as inconvenienced if one of the credit cards is compromised. And you might also find out the hard way (as I did), that it's the "bricks and mortar" purchases that are less secure!  SignatureSteven D. Litvintchouk Email: sdlitvin@earthlinkNOSPAM.net Remove the NOSPAM before replying to me. >>> Hydro Med claims the following on their web site: >>> "All credit card transactions on this site are secure, and always have [quoted text clipped - 15 lines] > cards is compromised. And you might also find out the hard way (as I > did), that it's the "bricks and mortar" purchases that are less secure! I'd agree with that. Unless there is a problem, the credit card account number for an online transaction may not ever be seen by human eyes. When you go to a store, the card possibly lies on a table, a receipt is printed, maybe an old style carbon copy is in a drawer... etc. Actually the reason we had problems is that our web site was too good! In order to serve the customer better we validated the card immediately and sent the validation and full information back to the customer. This enables the crook to find out if the card infromation he had stolen was good or had been cancelled. So, the theives used our web site to find out if the stolen card was still working by placing an order, but they had all the information - correct address, etc. So now we don't return that information right away and hopefully the theives will go away. But when you use a credit card personally, say for furniture, they do record your name and address and phone number. That is where most of the credit card infrormation is obtained, not from a secure web site such as ours. One very good protection is to use a different address for the card, different than your home. If you use your office address for the card, then if you are having the furniture delivered the theives can't use your card because they won't know your correct card address. This is a bit of a bother when you have to give both adresses - the card billing address and the home delivery address. Again, the fraud comes when someone gets your credit card information elsewhere, not when you order from a secure ordering site such as hydromed's. Murray Grossan, M.D. http://www.ent-consult.com > Actually the reason we had problems is that our web site was too good! > In order to serve the customer better we validated the card immediately and [quoted text clipped - 3 lines] > So, the theives used our web site to find out if the stolen card was still > working by placing an order, .... Justice will eventually be served. The court won't allow these thieves to keep their Grossan Hydropulse machine in prison. SignatureSteven D. Litvintchouk Email: sdlitvin@earthlinkNOSPAM.net Remove the NOSPAM before replying to me. Again, the hydromedline is secure when you order. But when your own credit card is used and all the information about you is given by the theif, that means someone is using your stolen credit card. However, working with the authorities, we have solved the theif problem. Murray Grossan, M.D. http://www.ent-consult.com It may be that you are thinking about the old site http://www.sinus-relief.com which did not appear to have secure transactions till October 2000. The new site http://www.hydromedonline.com may very well have always had secure transactions. > Hydro Med claims the following on their web site: > "All credit card transactions on this site are secure, and always have [quoted text clipped - 22 lines] >>age there is no excuse not to have secure transactions but I >>don't think they lied about it. The line at www.hydromedonline is secure. what has happened is that a thief is stealing credit card numbers and using them to order products. Because we try to notify the buyer immediately as to the transaction the thief learns that the credit card is OK to use and uses it elsewhere. Because the thief supplies correct name address etc the credit card goes through. When the thief is notified that the credit card is OK he can then use it elsewhere. The victim receives the ordered product which of course he didn't order. Of course a full refund is always given to the victim. However we have solved this problem by checking each order personally to be sure that the order is legitimate and not for the purpose of testing a stolen card. Working with authorities, our web site is even more secure now. This type of fraud can happen anywhere, where a person uses a stolen card and information to buy products. This is why you must check your card statements carefully. Hydromedonline is secure in that your order cannot be viewed by a hacker or any information taken from your order sheet. But unfortunately your own visa card is not secure in that anyone who gets your information can try to use it for fraud. We have a govenment agency assisting us in trying to catch these thieves. To date, we have solved the problem by delaying notification of acceptance of the card so the theif has no immediate answer re the card being accepted or not. If you have any problem please notify Hydro Med and we will remedy it immediately. Murray Grossan, M.D. http://www.ent-consult.com > Dr. Grosan ordered a product from your web site at hydromedonline and > ended up with tremendous fraud on my CC account. Hello, What are you saying? If "Grosan" did the ordering, how come it wound up on YOUR credit card? If "Grosan" is ordering something, he should use his own credit card, no matter for whom he is ordering it, or do you and Grosan have a thingy going?????? >After considerable > checking it appears your company did NOT employ a secured server and > never did - until recently. I think "Grosan" probably new that already, or shouldhave before using your card there . . . proves why he didnot want to use his own card there . . . >This has resulted in great personal Serves you right for letting a stranger use your credit card. > inconvenience to me. You should advise your many past customers to > check with their bank and credit reporting agencies to ensure their > credit has not been compromised rather than state untruths that the > site was secure when it was not. I tried contacting your 800 number > but nobody ever answers. Howcome you think they did it when it was Grosan that used your card? How do you know what Grosan put on your card? How do you know it wasnot Grosan that put all that extra junk on your card? Why do you think if you give someone your card to use, they arenot going to screw you over? How do you know who "Grosan" really is? Man-o-man am i ever confused!!!!!!!!!!!!!!!! > MWhitney + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + http://www.biblebelievers.org.au/benjamin.htm MustRead! http://WWW.PAMINIFARM.COM "My people are destroyed for lack of knowledge" Hosea 4:6 Good luck, and may God be with you. + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + this is all terribly confusing a. I don"t order from my own web site b. our web site is absolutely secure, period. That means that no one can hack into it and get your information. c. if a theif gets your credit card intormation and uses it and all the information is correct, then the credit card is accepted. d. Our fault was in reporting the card accepted or not immediately in order to give better service. Now we have corrected this. The theif was using this information to find out if the card was still good. Most of the credit card information is stolen when you hand your card to a vendor who needs your name and delivery address. NEVER give your address unless it is absolutely necessary. If possible, have your credit card address at your business not your home. That way the secure site will question a card. This is a nuiscence when you do order because you need to put two different addresses but it stops the theives. ordering from a secure web site is much safer than personally handing in your card with your address and other information. Murray Grossan, M.D. http://www.ent-consult.com Not confusing at all sitting over here looking at it all typed out. Here is the original posters sentence: "Dr. Grosan ordered a product from your web site at hydromedonline and ended up with tremendous fraud on my CC account." Put a comma after Grosan...and then it makes sense...ie: Dr. Grosan, I ordered a product...blah, blah, blah. Does this explain it Parn? Trudy. |
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