About a year ago, my sister bought a pulsatile irrigator on my
recommendation, for her heavy PND.  Within a week or two, it died, and
after the warranty rep asked her if she'd been cleaning and maintaining
it properly (how much maintenance does it need in a week?), agreed to
ship her a new one immediately, I believe, so she wouldn't be without
one, and my sister returned the dead unit.  The new unit broke recently,
at about the one year off warranty mark; it had water squirting out the
top of the handle.  My sister's warranty experience was not so good this
time.

She was told she had to ship the broken unit back, and they'd then send
it (or a replacement, I think) back reconditioned for a fee.  She was
also told by the rep to use just a kosher salt hypertonic solution; no
inclusion of baking soda, etc.  This doesn't square with what Murray
usually recommends, does it?

My sister just received a replacement irrigator; it wasn't hers, it was
a used or reconditioned one and it was filthy, every inch of it.  She
(being a germophobic clean freak who returned a sparkling machine, I'm
sure) cleaned it up with a lot of vinegar (which I wouldn't have, Id've
demanded they take it back) imagining stuff growing inside the tubing)
and used it.  I wish she'd left all the dirt on it and made them
reimburse her for both ways shipping.

There was a very sharp drop in the quality of phone advice and service
for this second warranty/service problem, and the shipping of a filthy
device to a customer shows complete disregard for the customer or any
kind of attention to quality assurance by the manufacturer. Frankly,
when the same customer has a not inexpensive device die twice in one
year, I'd not require she pay shipping or take a refurb, I'd reward her
loyalty with a new replacement.

When my Hydropulse dies, I will not be buying another one until I hear
such policies and poor QA issues have been addressed and resolved.

Susan