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Medical Forum / General / Pharmacy / April 2004

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Speed

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P T - 31 Mar 2004 14:31 GMT
Why is it that the fastest techs are female? Perhaps pharmacists, too,
for that matter? Yesterday I was working in a rare gender - homogenous
group, and since there were no females around who might be offended, I
raised this issue. The other 3 guys agreed (or, at least, did not
disagree.) One said he thought it was because females were better at
multi-tasking. I had my doubts, but did not disagree. (I tend not to
disagree, as I've discovered I have a rare knack for offending people,
and it's better to keep a low profile unless you have the charisma to
pull it off.)

I've known techs who could fill 3 prescriptions in the time I could do
1. Now granted, I'm slow, but I've learned to push myself. Even so, if I
tried to keep up with them, there would be pills and vials flying
everywhere!

Two speedy techs come to mind, and they were something of a contrast.
One was a tech, and I came to believe she was afflicted with mania, as
in manic-depressive. I never saw any evidence of depression, but she did
everything faster than most people: filling prescriptions, talking,
laughing, even moving, in the sense that she would move to a different
apartment at least twice a year! She seemed bright, and I think she
talked about going to pharmacy school, but her efforts never quite
seemed to work out. Indeed, her effectiveness at "living" in general,
seemed to be mediocre.

The other speedy tech that comes to mind was an intern. She did the work
of two. And in contrast to my manic example, this lady was very
competent in her efforts. Obviously, we each wanted her around when we
were scheduled :-)

(Well, I suppose I shouldn't get too sweeping in a post (doesn't that
violate something in the Usenet charter?) but while we're on the
topic...)

Another aspect of this speed business is that I believe everyone has a
speed limit. They can go faster, but their accuracy suffers.
Unfortunately, most people operate well below the point where accuracy
falls off. Well, I suppose that's been the case since the first business
began, lo those millenia ago. I think I've met a few people who exceed
their accuracy point, a troubling issue in a pharmacy setting.

And in a broader sense, back when I worked for Wags, I believed they had
pushed their organizational speed beyond the accuracy point. Of course,
I understand their need to have productive employees in a low overhead
setting, and sometimes it's easier to keep people productive by
scheduling a sub-optimal number, than by trying to "motivate" people.
I've always said that Wags is a bad place to work, but a good company to
own the stock. Getting back to my earlier thoughts, it also seemed a
place where people who were truly manic would flourish. God bless the
manic, but I'm distinguishing mania from speedy here: I think the DSM
probably labels mania as a constellation which includes poor life
planning, so it's not something to aspire to.

Well, I suppose by now I've put you to sleep, that is, if anyone has
read this far. I kind of doubt it actually. I think my post will garner
3 opinions:
-drug-hobbyists looking for new sources or recipes for amphetamine will
check it and leave in disgust;
-regulars will say, just another post from that troll, and not open it
in disgust;
-and law abiding non-regulars will think just another drug-hobbyist
thread, and not open it in disgust.

[disgustingly slow] Pete
CJ - 31 Mar 2004 17:18 GMT
Speed kills. Pharmacists (and techs, male or female)owe it to themselves to
find an outfit that will be ok with you working at whatever speed is
necessary.  One day in a busy store is very different from the next and so
is the tempo--a concept major chains don't understand.  I've found that
customers are generally OK with a lag in production as long as they are
triaged properly and kept informed of what's going on.
cjrph

> Why is it that the fastest techs are female? Perhaps pharmacists, too,
> for that matter? Yesterday I was working in a rare gender - homogenous
[quoted text clipped - 60 lines]
>
> [disgustingly slow] Pete
CaptainKrunch - 04 Apr 2004 22:36 GMT
I have found that the female tech I work with is fast at doing what she
does. She mainly processes Rx's but does do some filling.  She is able to
process items very quickly but then again she has been doing it for 11
years.  Then again she has an obsessive/compulsive disorder and I have only
been doing it for 2 months but I can maintain about 70 percent of  her top
speed.  I can multi-task but it is very dangerous for someone to multitask
when counting multiple Rx's.  You need to have one bottle open at a time and
be counting one type of pill at a time.

The other female techs are not any faster than me and one is much slower.

We just fired a female pharmacist because she was extremely slow both
physically and mentally.  I would literally run circles around her.

I am very efficient when I work and more than earn my meager paycheck.  I
already bust my a.s with my busy pharmacy and increasing my speed is not an
option.  Things get done when they get done and they get done accurately and
quite quickly given the amount of work the goes into a prescription and the
other distractions such as 5 phone lines, two windows, a drive thru,  and
two cash registers.

The favorite thing that our 11 year tech likes to do when not processing is
to help multiple people at one time using the only up front cash register.
There are literally people reaching over other people to pay their Rx's and
get their meds.  We have several old people that like to write friggen
checks all the damn time and completely fill out their check register. It
seems that it takes several minutes to complete a check transaction when old
people cant write fast.  Then to top if off, several times they put their
checkbook away without giving me the check.  To me this is complete
bullshit.  We help one person at a time and everybody else waits behind that
person.  The result is that you will have several vials of pills on the
counter with corresponding paperwork on a counter only designed to help one
person at a time and people are stepping over each other with no hint of
privacy whatsoever.  I was attempting to help a few people  with several
Rx's between them and accidentally swapped one Rx between the two people.
Fortunately I was able to catch her in the parking lot and switch the meds
back.  I sure felt like an idiot but I was doing more than I should have
been and  more than is reasonably expected given the arrangement of our
pharmacy.  After that it is one person at a time. PERIOD.

Additionally you will fry your brain trying to go at top speed all the time
and that doesn't benefit anybody in the long run.

Captainkrunch

> Why is it that the fastest techs are female? Perhaps pharmacists, too,
> for that matter? Yesterday I was working in a rare gender - homogenous
[quoted text clipped - 60 lines]
>
> [disgustingly slow] Pete
CJ - 05 Apr 2004 12:43 GMT
the good captain wrote:

snip
> other distractions such as 5 phone lines, two windows, a drive thru,  and
> two cash registers.

snip

I never understood this either.  3 people in the pharmacy and 5 phone lines?
I remember Monday afternoons when the phones would "sing" from 4 til 7
without an intermission.  I say better to have someone get pissed at a busy
signal then get stuck on hold and never spoken to.

Another favorite of mine would be when the automated refill service (you
know, press 1 to enter rx number) would have its weekly crash.  It would
accept caller's refill number, tell them when to come pick up, and
immediately throw the refill number away.  Fast forward to 3 hours later
when Mrs Clampett is waving her cane and yelling at you for wasting her
time.

I miss retail
cjrph
P T - 05 Apr 2004 17:12 GMT

Re: Speed  

Group: sci.med.pharmacy Date: Mon, Apr 5, 2004, 7:43am (CDT+1) From:
no@no.no (CJ)
the good captain wrote:
snip
other distractions such as 5 phone lines, two windows, a drive thru, and
two cash registers. snippy

Reminds me of the time I worked at Wags and I was at a semi-busy store
that I often opened on a Saturday. The first tech did not arrive for an
hour, and until then I had 2 registers, the drive-thru, the phones, the
counseling window, and the drop-off window. Oh yeah.
 
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