Medical Forum / General / Pharmacy / December 2003
Future of Retail Pharmacy ?
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Apothecon - 22 Nov 2003 13:42 GMT Any views on the future of retail pharmacy with the increases in mail order dispensing ?
rxempress - 22 Nov 2003 20:01 GMT We are going to have to charge for cognitive services. They get the drug cheap but you know what it is like to talk to a pharmacist at those mail order houses. The other day I was put on hold for 45 minutes trying to get a copy.. then when it was my turn in queue... I was informed the pharmacist left 20 minutes ago.
So who they gonna call (Ghostbusters theme playing in background). The poor retail saps who hand out free advice at a moments notice while Granny Thomas is banging her cane on the counter by the register complaining that she can't understand why she has to wait 15 minutes for a rx. (it's because we are giving charity advice and can't really do 2 things at once)
What the retailers are going to have to realize is that a pharmacist's time is money. Why are we handing out advice for free at the expense of our own patients and our sanity. We need to bill for time spent with a patient not just cost - 90% + $1.00 for our time and trouble. This includes time on the phone... we take visa or MasterCard. Give our patients a break.
The other thing retail has to do is hike up the prices on medications for acute drugs... because that is all we are going to be filling. Don't accept insurance... they ain't our buddies. You're sick... you need it now and not in 3 weeks when the mail order comes... ok... but you are going to pay me for the convenience cuz I'm sure not filling your angiotensin blockers or calcium channel blockers on a monthly basis. Don't like it..I got rent to pay.. inventory to maintain ... salaries for staff who are willing to help you at a moments notice.
Sorry... I'm starting to rant. Have a good weekend
Bob G - 22 Nov 2003 20:22 GMT > Sorry... I'm starting to rant. Have a good weekend ====================== ROTFLMAO.... but forget the weekend MOST Pharmacists will be working anyway....as usual...!
I am retired ..been for 5 years and 8 days now BUT began working a 6 hour shift once a week to try to stay semi current etc...
BUT .... I use my wives Medical Insurance (1/5th the cost of using my own)...and they sure do push mail order...
Starting next year both my wife and I will have 50 buck deductables if we use a Retail Pharmacy... ZERO if we use mail order... Co-pays are 20 percent for one month supply at retail 10 percent for a 3 month supply mail order... 1/2 price and 3 times the medication... ???
Screw it I can afford to use Retail and I do... and I keep sending the mailings back to Advance PCS with a note that I kind of like my local Pharmacist (written with a majic marker) ...
So rant on and on... Speaking of which ..the new Birth Controll pill (forgot the name already) that is packaged only in a package of 91 tablests...... had a couple of customers throw hissy fits the other night...as their insurance will only cover a month or at the most a 90 day supply... I LOVED IT !!!!! and NO I was not about to lie and say it was only a 90 day supply...7 placebo tablets or not...!
Bob Griffiths
DRWilliams - 10 Dec 2003 04:52 GMT >Starting next year both my wife and I will have 50 buck deductables if we >use a Retail Pharmacy... ZERO if we use mail order... Co-pays are 20 percent >for one month supply at retail 10 percent for a 3 month supply mail >order... 1/2 price and 3 times the medication... ??? The last state I practiced in, this inequity was eliminated somehow -- possibly by the Board. The reasoning was that it is noncompetitive and violated antitrust laws. However, when I moved to my present state a few years ago, I found the situation you described. If it truly was antitrust, you'd think this would be less common than I'm finding out after making further inquiries.
>Screw it I can afford to use Retail and I do... and I keep sending the >mailings back to Advance PCS with a note that I kind of like my local >Pharmacist (written with a majic marker) A few years ago, I gave my wife $80 to have her Rx filled at an independent when I could have gotten it for free from the only chain that the hospital I worked for had a contract with. Nothing personal against chains in general, but this one I had absolutely no use for.
DRWilliams, R.Ph. rx4spd@austin.rr.com
Flash - 23 Nov 2003 05:06 GMT >Any views on the future of retail pharmacy with the increases in mail order >dispensing ? Here in Australia , pharmacy is being attacked by the big supermarkets , that want to put pharmacies in their stores. If you provide the best information , then i think you customers are prepared to pay a little extra for the superior service
Glenn Gilbreath Jr. - 01 Jan 2002 06:00 GMT >From: Flash <MichaelAsim@nospambigpond.com> >Subject: Re: Future of Retail Pharmacy ? >Date: Sun, 23 Nov 2003 05:06:08 GMT
>>Any views on the future of retail pharmacy with the increases in mail order >>dispensing ? [quoted text clipped - 5 lines] >are prepared to pay a little extra for the superior >service What's wrong with having a pharmacy in a supermarket? I prefer this venue to other retail outlets. I have been in supermarket pharmacy the majority of my career in pharmacy. Had a short stint in "discount mass-marketer" pharmacy...hated it most of all. I've also worked in independent pharmacies. Still, the supermarket with a pharmacy just makes sense. Why? Because I get to visit and see my patients at times other than when they are not feeling well...I get to find out if the medicine is performing as desired! Not to mention, it is convenient to shop for dinner on my way home from work...I'm a single dad, have 2 boys at home, my daughter is now grown with a daughter of her own. I also have more or less a step-daughter, my fiance has a 12 year old girl. My 2 boys are 13 and 11 years...many times, I come home from work and get dinner started, then get the laundry situation under control, and try to have something for all of us guys to wear the next day! I can't tell you what a help it has been to meet a fantastic lady that offers to pitch in and help out! Don't know when we will ever "tie the knot" so to speak, but probably will. Anyway, supermarket pharmacy is no different than other forms of pharmacy retailing! It's what you, the pharmacist, make of it that counts! C U L8R! Wiz <{;-) Wizard57M Glenn Gilbreath Jr. Registered Pharmacist http://members.surfbest.net/wizard57m@surfbest.net/index.htm -- DOS Internet, Close Windows and Keep the Internet Open! --
rxjda - 24 Nov 2003 08:22 GMT >Anyway, supermarket pharmacy is no different than other >forms of pharmacy retailing! It's what you, the pharmacist, >make of it that counts! I had been feeling under the weather and visited my dr last Wednesday. She wanted me to start an antibiotic. I wasn't scheduled to work until the following Monday (tomorrow) so I walked across the street to get my medicine at a grocery pharmacy.
They had no idea that I was a pharmacist, so I received no special treatment. But I was 100 percent pleased with the service; they were very professional, and I was out the door with my medicine in about 20 minutes.
It appeared that they had a Kirby Lester, and I signed on an electronic signature pad--two things we don't have at the independent where I work. Maybe I should have asked for an application...
>C U L8R! >Wiz <{;-) [quoted text clipped - 3 lines] >http://members.surfbest.net/wizard57m@surfbest.net/index.htm >-- DOS Internet, Close Windows and Keep the Internet Open! -- Glenn Gilbreath Jr. - 01 Jan 2002 06:00 GMT >From: rxjda <jdarph@operamail.com> >Subject: Re: Future of Retail Pharmacy ? >Date: Mon, 24 Nov 2003 03:22:30 -0500
>>Anyway, supermarket pharmacy is no different than other >>forms of pharmacy retailing! It's what you, the pharmacist, >>make of it that counts!
>I had been feeling under the weather and visited my dr last Wednesday. >She wanted me to start an antibiotic. I wasn't scheduled to work until >the following Monday (tomorrow) so I walked across the street to get >my medicine at a grocery pharmacy.
>They had no idea that I was a pharmacist, so I received no special >treatment. But I was 100 percent pleased with the service; they were >very professional, and I was out the door with my medicine in about 20 >minutes.
>It appeared that they had a Kirby Lester, and I signed on an >electronic signature pad--two things we don't have at the independent >where I work. Maybe I should have asked for an application... Hi JD! I strive for that premium service level as well. While I don't have a Kirby-Lester counting machine, I do have the electronic signature capture device, computer and software. I use it for not only the HIPAA signatures, verifying receipt of Notice Of Privacy Practices, but also, I now use it to capture signatures for third party prescriptions. This has sped up my delivery quite a bit, since I no longer have to fill out a detailed signature line for each prescription and patient! My biggest complaint with my employer is they do not think I have enough "revenue" to jsutify added pharmacy personnel...at the moment, it is just myself, or, sometimes I have a relief pharmacist that is willing to work solo a couple of days per week...that has helped, my first day out of the pharmacy since July 26, 2002 was back in September 2003! A long stretch of 49 plus hours per week, 6 days a week...still, I keep asking for at least a warm-bodied person to help with the telephone and cash register! Keeping my fingers crossed, hehe! C U L8R! Wiz <{;-) Wizard57M Glenn Gilbreath Jr. Registered Pharmacist http://members.surfbest.net/wizard57m@surfbest.net/index.htm -- DOS Internet, Close Windows and Keep the Internet Open! --
Randy Rostie - 26 Nov 2003 13:04 GMT > .............. > It appeared that they had a Kirby Lester, and I signed on an > electronic signature pad--two things we don't have at the independent > where I work. Maybe I should have asked for an application... I don't know where you work, but I own an Independent Pharmacy and have the above mentioned Kirby Lester (with scanner) and electronic signature capture. Have had them since before HIPAA went into effect and it sure makes things easy. We installed a computer based workflow system last week and my signature capture was down for more than a day - definitely no fun! The new workflow system has a camera to capture the original RX and label as well as images of the drugs on file. I can add images for and drug not in the file and for compounded RX's. The technology is out there and NOT cost-prohibitive, but you have to be willing to spend a few dollars on it.
As far as the future of pharmacy - I plan to be around for a long time. Once I get a patient into my store once to fill a prescription - they never go back to the big chains. Have numerous that pay extra to fill RX's with me instead of mail order because they can talk to me and they KNOW and TRUST me and my staff.
Lynn R.
Ed - 25 Nov 2003 02:29 GMT It's time to face the music. It all comes down to money. The only people we can count on to protect the future of our profession is ourselves. We must face the fact that the chain drug stores that we work for and the NACDS is not on our side.
Does anyone honestly think that if the chain drug stores had a chance to legislate pharmacists out of the equation, they would not take it? Let's face the facts: the current job of a pharmacist is distributive and technical. Most of us have gone through 5-6+ years of college just to put pills in a bottle to follow FDA regulations. This is partly because we have become accustomed to this environment; we were trained to do this technical work as a student. There are little pharmacists out in the community that perform "clinical" work per se.
The fact that insurance companies are pushing mail order is a premonition of what the future of retail pharmacy will be like if we continue on this path. The average mail order pharmacist, because of technology, is able to fill more prescriptions per hour than a retail pharmacist. This technology will inevitably be translated into the retail setting to make the retail pharmacist more efficient. That being said, what do you think this will do to the pharmacist shortage? We are increasingly graduating more pharmacists because of this shortage. What happens when technology becomes so efficient so that 1 pharmacist can now fulfill the duties of 10 current pharmacist?
However, there is hope. Pharmacists today are too content in performing these techinical duties of relabeling. However, it is the clinical aspect that will be our salvation. EVERY pharmacist at one point has practiced clinically. Have you ever counseled a patient? That is being clinical.
That being said, technology cannot replace the clinical/counseling work of a pharmacist. I beleive the future of retail pharmacy will divulge into 2 tracks. On the one hand, some will focus on distribution and automation...and that's fine. We need pharmacists to make sure that medications are dispensed properly. However, these pharmacists will need to be highly trained and be able to offer more to their company than just the regular "lick, stick, and pour" routine. On the other hand, there will be "clinical" pharmacists that perform mostly clinic duties such as medication, hypertension, lipid, diabetes, or another disease state management. Some pharmacists are doing this now, but the infrastructure is not there to accomodate billing and reimbursement. The good news is, ACCP and ASHP are working hard to make sure this happens.
In conclusion, we have to face the facts that we cannot depend on the chain drug stores to create better working environments for us. I bet that they are working on technology right now that makes a pharmacist more efficient so that they will need less pharmacists. They have also tried to push for legislature that would allow a train "pharmacist assisstant" to be able to dispense medications, but that was shot down.
Pharmacists overall need to be more active in national societies so that our voice can be heard and prevent the chain drug stores from forcing pharmacists into a completely techinical role.
_____________________________________ This message was not edited before posting. Any errors found within the text are a result of pure laziness.
Bob G - 23 Nov 2003 14:30 GMT > Here in Australia , pharmacy is being attacked > by the big supermarkets , that want to put > pharmacies in their stores. If you provide > the best information , then i think you customers > are prepared to pay a little extra for the superior > service ============== I am retired now BUT managed Pharmacy departments for 30 years in a Food/Drug combination chain here in the States... Honestly IF those Supermarket Pharmacies are managed and run by Pharmacists (above store and supervisory levels) you may be suprised that they "can" provide every service know to man... and do it with ease, accuracy, and speed....plenty of resources available to the Pharmacists
THAT said... We always had our own customers and a "good" Pharmacist operating an independant Pharmacy never had a problem competing with us ... completely different customer base
We always coroperated with the local independants...Not at all unusual to either lend or borrow drugs from each other on a daily basis...
Bob Griffiths
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