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Medical Forum / General / Pharmacy / December 2003

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Future of Retail Pharmacy ?

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Apothecon - 22 Nov 2003 13:42 GMT
Any views on the future of retail pharmacy with the increases in mail order
dispensing ?
rxempress - 22 Nov 2003 20:01 GMT
We are going to have to charge for cognitive services.  They get the drug
cheap but you know what it is like to talk to a pharmacist at those mail
order houses.  The other day I was put on hold for 45 minutes  trying to get
a copy.. then when it was my turn in queue... I was informed the pharmacist
left 20 minutes ago.

So who they gonna call (Ghostbusters theme playing in background).  The poor
retail saps who hand out free advice at a moments notice while Granny Thomas
is banging her cane on the counter by the register complaining that she
can't understand why she has to wait 15 minutes for a rx.  (it's because we
are giving charity advice and can't really do 2 things at once)

What the retailers are going to have to realize is that a pharmacist's time
is money.  Why are we handing out advice for free at the expense of our own
patients and our sanity.  We need to bill for time spent with a patient not
just cost - 90% + $1.00 for our time and trouble.  This includes time on the
phone... we take visa or MasterCard.  Give our patients a break.

The other thing retail has to do is hike up the prices on medications for
acute drugs... because that is all we are going to be filling.  Don't accept
insurance... they ain't our buddies.  You're sick... you need it now and not
in 3 weeks when the mail order comes... ok... but you are going to pay me
for the convenience cuz I'm sure not filling your angiotensin blockers or
calcium channel blockers on a monthly basis.  Don't like it..I got rent to
pay.. inventory to maintain ... salaries for staff who are willing to help
you at a moments notice.

Sorry... I'm starting to rant.  Have a good weekend
Bob G - 22 Nov 2003 20:22 GMT
> Sorry... I'm starting to rant.  Have a good weekend

======================
ROTFLMAO.... but forget the weekend MOST Pharmacists will be working
anyway....as usual...!

I am retired ..been for 5 years and 8 days now BUT began working a 6 hour
shift once a week to try to stay semi current etc...

BUT ....      I use my wives Medical Insurance (1/5th the cost of using my
own)...and they sure do push mail order...

Starting next year both my wife and I will have 50 buck deductables if we
use a Retail Pharmacy... ZERO if we use mail order... Co-pays are 20 percent
for one month supply at retail  10 percent for a 3 month supply mail
order... 1/2 price and 3 times the medication... ???

Screw it I can afford to use Retail and I do... and I keep sending the
mailings back to Advance PCS with a note that I kind of like my local
Pharmacist (written with a majic marker) ...

So rant on and on...  Speaking of which ..the new Birth Controll pill
(forgot the name already) that is packaged only in a package of 91
tablests...... had  a couple of customers throw hissy fits the other
night...as their insurance will only cover a month or at the most a 90 day
supply...   I LOVED IT  !!!!!   and NO I was not about to lie and say it was
only a 90 day supply...7 placebo tablets or not...!

Bob Griffiths
DRWilliams - 10 Dec 2003 04:52 GMT
>Starting next year both my wife and I will have 50 buck deductables if we
>use a Retail Pharmacy... ZERO if we use mail order... Co-pays are 20 percent
>for one month supply at retail  10 percent for a 3 month supply mail
>order... 1/2 price and 3 times the medication... ???

The last state I practiced in, this inequity was eliminated somehow --
possibly by the Board. The reasoning was that it is noncompetitive and
violated antitrust laws. However, when I moved to my present state a
few years ago, I found the situation you described. If it truly was
antitrust, you'd think this would be less common than I'm finding out
after making further inquiries.

>Screw it I can afford to use Retail and I do... and I keep sending the
>mailings back to Advance PCS with a note that I kind of like my local
>Pharmacist (written with a majic marker)

A few years ago, I gave my wife $80 to have her Rx filled at an
independent when I could have gotten it for free from the only chain
that the hospital I worked for had a contract with. Nothing personal
against chains in general, but this one I had absolutely no use for.

DRWilliams, R.Ph.
rx4spd@austin.rr.com
Flash - 23 Nov 2003 05:06 GMT
>Any views on the future of retail pharmacy with the increases in mail order
>dispensing ?

Here in Australia , pharmacy is being attacked
by the big supermarkets , that want to put
pharmacies in their stores. If you provide
the best information , then i think you customers
are prepared to pay a little extra for the superior
service
Glenn Gilbreath Jr. - 01 Jan 2002 06:00 GMT
>From: Flash <MichaelAsim@nospambigpond.com>
>Subject: Re: Future of Retail Pharmacy ?
>Date: Sun, 23 Nov 2003 05:06:08 GMT

>>Any views on the future of retail pharmacy with the increases in mail order
>>dispensing ?
[quoted text clipped - 5 lines]
>are prepared to pay a little extra for the superior
>service

What's wrong with having a pharmacy in a supermarket?
I prefer this venue to other retail outlets.  I have
been in supermarket pharmacy the majority of my career
in pharmacy.  Had a short stint in "discount mass-marketer"
pharmacy...hated it most of all.  I've also worked in
independent pharmacies.  Still, the supermarket with a
pharmacy just makes sense.  Why?  Because I get to visit
and see my patients at times other than when they are
not feeling well...I get to find out if the medicine is
performing as desired!  Not to mention, it is convenient
to shop for dinner on my way home from work...I'm a
single dad, have 2 boys at home, my daughter is now
grown with a daughter of her own.  I also have more or
less a step-daughter, my fiance has a 12 year old girl.
My 2 boys are 13 and 11 years...many times, I come home
from work and get dinner started, then get the laundry
situation under control, and try to have something for
all of us guys to wear the next day!  I can't tell you
what a help it has been to meet a fantastic lady that
offers to pitch in and help out!  Don't know when we
will ever "tie the knot" so to speak, but probably will.
Anyway, supermarket pharmacy is no different than other
forms of pharmacy retailing!  It's what you, the pharmacist,
make of it that counts!
C U L8R!
Wiz  <{;-)
Wizard57M
Glenn Gilbreath Jr.
Registered Pharmacist
http://members.surfbest.net/wizard57m@surfbest.net/index.htm
-- DOS Internet, Close Windows and Keep the Internet Open! --
rxjda - 24 Nov 2003 08:22 GMT
>Anyway, supermarket pharmacy is no different than other
>forms of pharmacy retailing!  It's what you, the pharmacist,
>make of it that counts!

I had been feeling under the weather and visited my dr last Wednesday.
She wanted me to start an antibiotic. I wasn't scheduled to work until
the following Monday (tomorrow) so I walked across the street to get
my medicine at a grocery pharmacy.

They had no idea that I was a pharmacist, so I received no special
treatment. But I was 100 percent pleased with the service; they were
very professional, and I was out the door with my medicine in about 20
minutes.

It appeared that they had a Kirby Lester, and I signed on an
electronic signature pad--two things we don't have at the independent
where I work. Maybe I should have asked for an application...

>C U L8R!
>Wiz  <{;-)
[quoted text clipped - 3 lines]
>http://members.surfbest.net/wizard57m@surfbest.net/index.htm
>-- DOS Internet, Close Windows and Keep the Internet Open! --
Glenn Gilbreath Jr. - 01 Jan 2002 06:00 GMT
>From: rxjda <jdarph@operamail.com>
>Subject: Re: Future of Retail Pharmacy ?
>Date: Mon, 24 Nov 2003 03:22:30 -0500

>>Anyway, supermarket pharmacy is no different than other
>>forms of pharmacy retailing!  It's what you, the pharmacist,
>>make of it that counts!

>I had been feeling under the weather and visited my dr last Wednesday.
>She wanted me to start an antibiotic. I wasn't scheduled to work until
>the following Monday (tomorrow) so I walked across the street to get
>my medicine at a grocery pharmacy.

>They had no idea that I was a pharmacist, so I received no special
>treatment. But I was 100 percent pleased with the service; they were
>very professional, and I was out the door with my medicine in about 20
>minutes.

>It appeared that they had a Kirby Lester, and I signed on an
>electronic signature pad--two things we don't have at the independent
>where I work. Maybe I should have asked for an application...

Hi JD!
I strive for that premium service level as well.  While I don't
have a Kirby-Lester counting machine, I do have the electronic
signature capture device, computer and software.  I use it for
not only the HIPAA signatures, verifying receipt of Notice Of
Privacy Practices, but also, I now use it to capture signatures
for third party prescriptions.  This has sped up my delivery
quite a bit, since I no longer have to fill out a detailed
signature line for each prescription and patient!  My biggest
complaint with my employer is they do not think I have enough
"revenue" to jsutify added pharmacy personnel...at the moment,
it is just myself, or, sometimes I have a relief pharmacist
that is willing to work solo a couple of days per week...that
has helped, my first day out of the pharmacy since July 26, 2002
was back in September 2003!  A long stretch of 49 plus hours
per week, 6 days a week...still, I keep asking for at least a
warm-bodied person to help with the telephone and cash register!
Keeping my fingers crossed, hehe!
C U L8R!
Wiz  <{;-)
Wizard57M
Glenn Gilbreath Jr.
Registered Pharmacist
http://members.surfbest.net/wizard57m@surfbest.net/index.htm
-- DOS Internet, Close Windows and Keep the Internet Open! --
Randy Rostie - 26 Nov 2003 13:04 GMT
> ..............
> It appeared that they had a Kirby Lester, and I signed on an
> electronic signature pad--two things we don't have at the independent
> where I work. Maybe I should have asked for an application...

I don't know where you work, but I own an Independent Pharmacy and
have the above mentioned Kirby Lester (with scanner) and electronic
signature capture. Have had them since before HIPAA went into effect
and it sure makes things easy. We installed a computer based workflow
system last week and my signature capture was down for more than a
day - definitely no fun! The new workflow system has a camera to
capture the original RX and label as well as images of the drugs on file.
I can add images for and drug not in the file and for compounded RX's.
The technology is out there and NOT cost-prohibitive, but you have to
be willing to spend a few dollars on it.

As far as the future of pharmacy - I plan to be around for a long time.
Once I get a patient into my store once to fill a prescription - they never
go back to the big chains. Have numerous that pay extra to fill RX's with
me instead of mail order because they can talk to me and they KNOW
and TRUST me and my staff.

Lynn R.
Ed - 25 Nov 2003 02:29 GMT
It's time to face the music.  It all comes down to money.
The only people we can count on to protect the future of our
profession is ourselves.  We must face the fact that the chain drug
stores that we work for and the NACDS is not on our side.

Does anyone honestly think that if the chain drug stores had a chance
to legislate pharmacists out of the equation, they would not take it?
Let's face the facts: the current job of a pharmacist is distributive
and technical.  Most of us have gone through 5-6+ years of college
just to put pills in a bottle to follow FDA regulations.  This is
partly because we have become accustomed to this environment; we were
trained to do this technical work as a student.  There are little
pharmacists out in the community that perform "clinical" work per se.

The fact that insurance companies are pushing mail order is a
premonition of what the future of retail pharmacy will be like if we
continue on this path.  The average mail order pharmacist, because of
technology, is able to fill more prescriptions per hour than a retail
pharmacist.  This technology will inevitably be translated into the
retail setting to make the retail pharmacist more efficient.  That
being said, what do you think this will do to the pharmacist shortage?
We are increasingly graduating more pharmacists because of this
shortage.  What happens when technology becomes so efficient so that 1
pharmacist can now fulfill the duties of 10 current pharmacist?

However, there is hope.  Pharmacists today are too content in
performing these techinical duties of relabeling.  However, it is the
clinical aspect that will be our salvation.  EVERY pharmacist at one
point has practiced clinically.  Have you ever counseled a patient?
That is being clinical.

That being said, technology cannot replace the clinical/counseling
work of a pharmacist.  I beleive the future of retail pharmacy will
divulge into 2 tracks.  On the one hand, some will focus on
distribution and automation...and that's fine.  We need pharmacists to
make sure that medications are dispensed properly.  However, these
pharmacists will need to be highly trained and be able to offer more
to their company than just the regular "lick, stick, and pour"
routine.  On the other hand, there will be "clinical" pharmacists that
perform mostly clinic duties such as medication, hypertension, lipid,
diabetes, or another disease state management.  Some pharmacists are
doing this now, but the infrastructure is not there to accomodate
billing and reimbursement.  The good news is, ACCP and ASHP are
working hard to make sure this happens.

In conclusion, we have to face the facts that we cannot depend on the
chain drug stores to create better working environments for us.  I bet
that they are working on technology right now that makes a pharmacist
more efficient so that they will need less pharmacists.  They have
also tried to push for legislature that would allow a train
"pharmacist assisstant" to be able to dispense medications, but that
was shot down.

Pharmacists overall need to be more active in national societies so
that our voice can be heard and prevent the chain drug stores from
forcing pharmacists into a completely techinical role.

_____________________________________
This message was not edited before posting.  Any errors found within
the text are a result of pure laziness.
Bob G - 23 Nov 2003 14:30 GMT
>  Here in Australia , pharmacy is being attacked
> by the big supermarkets , that want to put
> pharmacies in their stores. If you provide
> the best information , then i think you customers
> are prepared to pay a little extra for the superior
> service

==============
I am retired now BUT managed Pharmacy departments for 30 years in a
Food/Drug combination chain here in the States...
Honestly IF those Supermarket Pharmacies are managed and run by Pharmacists
(above store and supervisory levels) you may be suprised that they "can"
provide  every service know to man... and do it with ease, accuracy, and
speed....plenty of resources available to the Pharmacists

THAT said...   We always had our own customers and a
"good" Pharmacist operating an independant Pharmacy
never had a problem competing with us ... completely different customer base

We always coroperated with the local independants...Not at all unusual to
either lend or borrow drugs from each other on a daily basis...

Bob Griffiths
 
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