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Medical Forum / General / Pharmacy / August 2004Pharmacists' advice?
When a customer moves on, ( e.g. a relationship sours, multiple errors, rudeness, etc.) what is the best method for assuring outstanding refills are passed on to the new pharmacy accurately and promptly? And is the old pharmacy bound by time and/or ethical protocols, sic so they don't jerk me around; or would getting a lawyer as an intermediary help get it done right? (I'm pissed to the point of causing the old group some real hassle!) Thanks and regards from Atlanta, GA  SignatureTo email, remove nospam Get your doctor to write you new prescriptions and take them to the new pharmacy. I did this and my doctor was happy to do it for me. I told her that I found a pharmacy that was cheaper and I wanted new Rxs for it. She also was glad to write for quantities of one hundreds for a particular drug I wanted to purchase from Canada. That was Losec, AKA Prilosec before it was an American generic. > When a customer moves on, ( e.g. a relationship sours, multiple errors, > rudeness, etc.) [quoted text clipped - 8 lines] > > Thanks and regards from Atlanta, GA Frank M, a disgruntled patient, wanted to know how to get his prescriptions accurately transferred from his current unsatisfactory pharmacy to a different pharmacy: If you have vials of your meds which are accurately filled, you could take the vials to a the new pharmacy and they could get the info off the vials, then get the "official" info from the old pharmacy. With luck they will double check each against the other to insure accuracy. Then YOU can double check the results when you receive your prescriptions, and politely discuss any errors. In my state, regulations state that prescriptions must be freely transferred between pharmacies. I offer some caveats: although it is more work for you, I think you will be better received at the new pharmacy if you take in only what you need when you need it for refills, as opposed to a list of 25 prescriptions that may be three weeks too early. Have your insurance cards available when you first go in. Politely state you are transferring your presciptions in as you are dissatisfied with the other pharmacy, but don't go into detail. I am curious to hear more details of the errors made at the old pharmacy, and if it is a chain, which, and where. >When a customer moves on, ( e.g. a relationship sours, multiple errors, >rudeness, etc.) [quoted text clipped - 8 lines] > >Thanks and regards from Atlanta, GA =========================================================== Just walk into the NEW Pharmacy and ask them to transfer your Rx's... Heck we do this many times each day for many reasons... Or Just have you Physician write or fax, or call in new Rx;s to your NEW Pharmacy... BUT Please do not ask them to transfer all your Rx's..just the ones you need NOW...transfer the ones you need next week when you need them.. Never in 40 years have I had a problem transfering IN or OUT a prescription... UNLESS you have grounds for taking the old Pharmacy to court I have no clue how you could hassle them.... Bob Griffiths frank get a life, get new rxs from your doctor, and go to any pharmacy in the world you want. don't bad mouth the "other pharmacy" the pharmacy does not care and will only label you a trouble maker. if you want to a lawyer, go for it, that's what malpractice is for. just go and start a new relationship with another pharmacist. just think for a minute, why did your relationship sour?, where the errors real or perceived, and what caused the rudeness? since you dropped the scary lawyer crap, I think I know where the problem lies. either way, its a free country. > When a customer moves on, ( e.g. a relationship sours, multiple errors, > rudeness, etc.) [quoted text clipped - 8 lines] > > Thanks and regards from Atlanta, GA <<... just think for a minute, why did your relationship sour?, where the errors real or perceived, >> I'd say real; and perception is reality, right? Or is there only one "real"? For one, pills in the wrong bottle, or "mislabeled" if you like; sneakiness with insurance co, by being perfunctory rather than thorough; charging me about 3 times competitive prices when I paid... et al .>> << and what caused the rudeness?>> A jerk of a pharmacist who has little people skills, is tenured, and wants to be a big man by belittling my wife, while picking up an rx on my behalf. I would have clocked him if he'd treated me that way - and given him the courtesy of the first punch! <<since you dropped the scary lawyer crap, I think I know where the problem lies.>> You do - are you psychic - or is your inference meant to provoke me? FWIW, why not manage a lawyer to cause an agressor grief, in lieu of violence - it is the American way. And maybe his/their "professionals" spending $25 - $50k will improve service and attitudes towards the people who pay their salaries, namely the customers! <<...either way, its a free country.>> I have no idea of your intent by placing this comment here. Apparently, you've been "punched" (fairly, or not) and understandibly didn't like it much. That's precisely my intent - payback - for the punch(es). In any event, why you answered this way is not much help - it appears rather an expurgation of your own hostility. But thanks for the attempt, anyway. To email, remove "spam" > A jerk of a pharmacist who has little people skills, is tenured, and > wants to be a big man > by belittling my wife, while picking up an rx on my behalf. I would > have clocked him if he'd > treated me that way - and given him the courtesy of the first punch! Tenured?! I'd love to know where to get one of those. > <<... just think for a minute, why did your relationship sour?, where > the errors real or perceived, >> [quoted text clipped - 28 lines] > > To email, remove "spam" you seem to provoke very quickly. i was not trying to help you either. get a life and move on > <<... just think for a minute, why did your relationship sour?, where > the errors real or perceived, >> [quoted text clipped - 34 lines] > > To email, remove "spam" Hi... just a suggestion from someone who has been practicing pharmacy for 21 years (and 6 years selling pharmaceuticals). Sometimes pharmacists have bad days. If you catch us during times where we are being swamped with calls from patients and doctors and 10 people have just dropped of 25 prescriptions and are "waiting" in the store... we can be quite frazzled. I know sometimes when I am in a situation like this my answers tend to be blunt and can be perceived as rude. Usually I am a caring pharmacist who has a good relationship with her patients.. but when I have 30 minutes of work to do in 5 minutes I don't come off well. Can't help it... I am trying to please everyone but it takes a toll on me. I am working on not letting the overload get to me. If you have problems with a particular pharmacy or pharmacist the most effective way to bring attention them is to e-mail the corporate office. Be as specific as possible. Relay your concerns to the "suits" and believe me we will hear about it pronto. The one thing a pharmacist manager hates is to get a e-mail from the guys above. It has happened to me once... I had to report back the cause of the problem and what I was going to do about it... and then the patient's response. Actually the aftermath wasn't too bad.. the patient still comes to our pharmacy and everyone gets along fine. Report drug errors to the pharmacy manager. There are a lot of forms we have to fill out and it helps us pinpoint the cause and deal with it. Pricing may be out of our hands. In our store 85% of our patients have insurance cards. The prices are determined by the insurance company based on a contract between our corporation and the insurance company. The remaining 15% of the prescriptions are priced at the corporate level. I have no control over that situation either. I never figure out prices. Today I priced out drugs for an elderly lady who was shocked at the price of one drug ($10.00 more) but then very pleased with the prices of the other three ( a considerable saving compared to what she was paying). Please remember that we are only human and can make mistakes filling prescriptions or dealing with customers. If you decide that you are not happy with the service we are providing then feel free to change pharmacies. Certain states do not allow transfers but most do and we get new patients every day. Sometimes we lose a few (and we are not too happy about it) but we will always transfer your prescription or in cases where we cannot legally transfer we help your new pharmacy by telling them the name of your doctor.. phone number..what drug you are taking and how you are taking it. I hope this helps and I am sorry that you had a bad experience with a pharmacist. Most of us are polite and want you to have a good experience with us. There are some pharmacists who have no people skills but that is true in all professions. RXEMPRESS > ...I hope this helps and I am sorry that you had a bad experience with a > pharmacist. Most of us are polite and want you to have a good experience > with us. There are some pharmacists who have no people skills but that is > true in all professions. > > RXEMPRESS Thanks - nice job explaining...you do sound professional, and I empathize with your stresses. I read medical and rx books for general interest (took a bunch of that stuff in college and grad many years ago). As for the other answer, insinuating I'm the problem...he sounds like the guy who started with the insults (etc.)! I'll ignore his insinuations and provocations (which I thought were pretty obvious???) and maybe he'll dig in deeper in CA and become more allknowing and allwise, albeit not very successful, until he gets some "tenure" , ) I do realize it takes all kinds... . Fwiw, I had a harried but somehow "free" life until I retired, under 55, after many years of successful business ownership pursuant to a rather stressed-out senior corporate sales and management career. Like you, I usually "won" by treating the client with respect - unless s/he breached first - then I either wrote-off the violation as overhead, or hit hard from as many angles as possible. (I doubt most pharmacists have to play in such arenas, so don't truly understand the angle of my probing here first before deciding which direction to settle on.) -- Frank wrote: Fwiw, I had a harried but somehow "free" life until I retired, under 55, after many years of successful business ownership pursuant to a rather stressed-out senior corporate sales and management career. Like you, I usually "won" by treating the client with respect - unless s/he breached first - then I either wrote-off the violation as overhead, or hit hard from as many angles as possible. (I doubt most pharmacists have to play in such arenas, so don't truly understand the angle of my probing here first before deciding which direction to settle on.) With all due respect--you have no idea what kind of torture a retail pharmacist goes through. You couldn't even begin to understand Pharmacists-switch to hospital and forget clowns like this. cjrph |
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