> One inside trick I use is to threaten the
> doctor by telling him the result and that I will document his refusal to
> take the report and ask him how to spell his name and mention the time of
> day. It works every time.
I'm trying to envision a working environment wherein a lab tech ever felt
he/she had the need to "threaten" a doctor, or ever felt that such a
"threat" would be appropriate, or that the doctors and/or ancillary
personnel lack sufficient professionalism that stupid games are necessary.
Nope....can 't see it. I prefer my little corner of the medical profession
where such things would never happen.
Are you one of those ancillary guys, Robert, who go around thinking "this
would be a great hospital if only we didn't have to deal with those damn
doctors..."?
HMc
Mxsmanic - 23 Jan 2006 22:20 GMT
> I'm trying to envision a working environment wherein a lab tech ever felt
> he/she had the need to "threaten" a doctor, or ever felt that such a
> "threat" would be appropriate, or that the doctors and/or ancillary
> personnel lack sufficient professionalism that stupid games are necessary.
I know of lab techs who have had to do this.

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Robert - 23 Jan 2006 23:54 GMT
> > I'm trying to envision a working environment wherein a lab tech ever felt
> > he/she had the need to "threaten" a doctor, or ever felt that such a
> > "threat" would be appropriate, or that the doctors and/or ancillary
> > personnel lack sufficient professionalism that stupid games are necessary.
>
> I know of lab techs who have had to do this.
It's rare for lab people to call doctors as usually it's the nurses who
contact the doctor.We have had nurses so worn out with abuse from some
doctors that sometimes they ask the lab to do so. The only answer is to
follow protocol and document.
There has been fatalities involving critical values that were called to the
nurse and not passed on to the doctor. This makes it a risk management issue
for the hospital and it's employees and so hospital policies where changed
to contact the doctor directly with some critical results. That means that
doctors are called at 3:00 AM and you can imagine the responses from
doctors.
What will happen if there is another fatality and I failed to contact anyone
because a doctor didn't want to take the call for his patient? They will see
my documentation and I feel it's fair to inform the doctor of that fact.
Robert - 23 Jan 2006 23:33 GMT
"Howard McCollister" <nospam@nospam.net> wrote in message > Are you one of
those ancillary guys, Robert, who go around thinking "this
> would be a great hospital if only we didn't have to deal with those damn
> doctors..."?
>
> HMc
Doctors are responsible for their patients and not me.
Believe me HMC, and maybe you are sheltered from some of that stuff but if
there is any abuse going on it's usually from the doctors. We all know who
they are and they are a minority of the doctors but they do cause the
majority of the problems.
We have to document or get fired holding on to a critical value in which the
result was not conveyed to anyone. Not only is it professionally responsible
to do so but it is mandated.
So I see it as discharging my mandated responsibility and the doctor might
see it as a threat because I will document the discussion one way or another
with the time of the call and the name of the person I talked to.
Howard McCollister - 24 Jan 2006 03:21 GMT
> "Howard McCollister" <nospam@nospam.net> wrote in message > Are you one of
> those ancillary guys, Robert, who go around thinking "this
[quoted text clipped - 16 lines]
> another
> with the time of the call and the name of the person I talked to.
I'm not unsympathetic to the difficult situation a few unprofessional
doctors can put you in, and if what you describe happened in one of our
hospitals, I personally would side with you for covering your a.s. It's
never really come up around here, but I have no doubt that it happens.
HMc
Robert - 24 Jan 2006 04:04 GMT
> > "Howard McCollister" <nospam@nospam.net> wrote in message > Are you one of
> > those ancillary guys, Robert, who go around thinking "this
[quoted text clipped - 23 lines]
>
> HMc
These are usually clinic patients seen during the day and under the teaching
staff and the House Officer must take the critical calls on-call but it's
like pulling teeth with some of the residents.
Same thing with ER blood cultures as doctors hide when we call them with
positives.
The other problems are again with out-patients and the doctors not returning
our calls after 4-5 hours if at all.
It's no secret that doctors take calls from other doctors quicker and take
their time with everybody else. Our standard policy is to contact the
Pathologist on call after one hour of a no call back and see if he will
respond to him. It's really more of a quality of care issue than simply
covering our a.s.
Sometimes it's the patient that gives us a hard time. We had an out-patient
with chronic renal failure that came in for labs and we came up with a 7.1
K. We were lucky to get a hold of the doctor while he was still there and
the doctor tried to talk the guy into going into the ER but the guy didn't
want to go. He eventually was talked into it.
We have had them come in with bleeding gums and blood in urine with a
platelet of 5 K off the street. Sometimes we have to play hardball when it's
called for.