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Medical Forum / Diseases and Disorders / Diabetes / April 2008

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It's no LOL: Few US Doctors Answer E-Mails From Patients

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doctors are fat - 24 Apr 2008 15:14 GMT
http://www.washingtonpost.com/wp-dyn/content/article/2008/04/22/AR2008042201723.
html?nav=rss_health

LOS ANGELES -- Suzanne Kreuziger is a registered nurse who uses e-mail
almost exclusively to communicate with friends. But when it comes to
reaching her doctor, there's a frustrating firewall
Màck©® - 24 Apr 2008 16:23 GMT
>http://www.washingtonpost.com/wp-dyn/content/article/2008/04/22/AR2008042201723.
html?nav=rss_health

>LOS ANGELES -- Suzanne Kreuziger is a registered nurse who uses e-mail
>almost exclusively to communicate with friends. But when it comes to
>reaching her doctor, there's a frustrating firewall

If that's her main way of communicating with her friends, I'd say she
needs to help from a professional councilor in a face to face setting,
and become less of a shut in.

Dispensing medical advise over the net without a physical exam can be
very dangerous for the patient and legally dangerous for the doctor.

Email is great for sending in daily test records and receiving copies
of labs and getting dosage suggestions on insulin or diabetic oral
meds.

But what happens when the patient is having a physical problem and is
not giving the doctor accurate information?  Case in point, doc my
ankle hurts. Doc: did you injure it? Patient: no, I haven't done
anything out of the ordinary.  Doc: it's probably nothing, just keep
an eye on it and let me know if it gets worse.

Is that what you want to happen when you actually have a bone
fracture?

Is that what you want to happen when you have to have surgery on your
Achilles tendons in order to correct the way you walk?

Having no physical exam would miss these issues, both of which
happened to my baby brother.  Good thing we didn't have email then.

A patient cannot diagnose themselves.  Doctors and nurses frequently
make the worst patients, because they think they know everything.

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Susan - 24 Apr 2008 17:08 GMT
>>http://www.washingtonpost.com/wp-dyn/content/article/2008/04/22/AR2008042201723.
html?nav=rss_health

>>LOS ANGELES -- Suzanne Kreuziger is a registered nurse who uses e-mail
>>almost exclusively to communicate with friends.

According to the article, it's how she stays in touch with friends and
family who live at a distance.

Susan
Cheri - 24 Apr 2008 19:05 GMT
doctors are fat wrote in message ...
>http://www.washingtonpost.com/wp-dyn/content/article/2008/04/22/AR2008042201723.
html?nav=rss_health

>LOS ANGELES -- Suzanne Kreuziger is a registered nurse who uses e-mail
>almost exclusively to communicate with friends. But when it comes to
>reaching her doctor, there's a frustrating firewall

I can't see why doctors would answer e-mail in most cases. You would
have just about every hypochondriac in the world sending emails
hourly. If you're that sick, go in person, or try to call the doctor,
in which case you won't have that much luck with talking to them
either. :-)

Cheri
Susan - 24 Apr 2008 20:19 GMT
> I can't see why doctors would answer e-mail in most cases. You would
> have just about every hypochondriac in the world sending emails
> hourly. If you're that sick, go in person, or try to call the doctor,
> in which case you won't have that much luck with talking to them
> either. :-)

Nah, my endo uses email, having so many long distance patients.  There
is a CPT code for insurance billing that pays for email consultations
and one for phone.  Sometimes you just have an important question that's
not urgent, and doctors can decide when, day, time, etc. to reply to non
emergency emails, making them more convenient for them.  They can have a
policy limiting free emails to a certain number per year or month, too.

Susan
W. Baker - 24 Apr 2008 21:46 GMT
: x-no-archive: yes

: > I can't see why doctors would answer e-mail in most cases. You would
: > have just about every hypochondriac in the world sending emails
: > hourly. If you're that sick, go in person, or try to call the doctor,
: > in which case you won't have that much luck with talking to them
: > either. :-)

: Nah, my endo uses email, having so many long distance patients.  There
: is a CPT code for insurance billing that pays for email consultations
: and one for phone.  Sometimes you just have an important question that's
: not urgent, and doctors can decide when, day, time, etc. to reply to non
: emergency emails, making them more convenient for them.  They can have a
: policy limiting free emails to a certain number per year or month, too.

: Susan

Two of  my doctors, my retina specialist and my pain doctor have given me
ways to email them, but not in emergencies.  Right now I am working of a
neurontin for pain management and have been titrating my dosages up.  I
have had a few questions about this, and I did have to tell the doctor
that it was working, so we have had a few exchanges.  I also sent him my
low carb cheesecake recipe that he requested (he is a type 1) in one of my
emails:-)  I have had only one eccasion to email the retina man adn that
was about an article I read and wanted his opinion on.  He gave it to me.

Wendy
Nick Cramer - 25 Apr 2008 04:40 GMT
> [ . . . ]
> Two of  my doctors, my retina specialist and my pain doctor have given me
[quoted text clipped - 6 lines]
> that was about an article I read and wanted his opinion on.  He gave it
> to me.

I have my Diabetician's email addy and have emailed him a couple of times
regarding the Thai herbs I use for BG control. He doesn't email me back,
but we talk about it the next time I go in. He's very interested in how
much I take, when and the immediate effect. He's very open minded. As long
as my numbers are good, he's OK with what I do. He's not an herbalist, but
what he refers to as "A milligram guy!"

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Richard Evans - 25 Apr 2008 14:33 GMT
My endo used to use email, gut switched systems and the new system
wants me to spend 30-40 minutes fillling out my medical history before
I can use it. Not likely.

My GP uses email and sends my lab results that way, but I'm more
likely to have any substantive conversation by phone.

I have two other docs who talk to me on the phone and two with whom I
exchange faxes.

When you have ten chronic ailments and six docs you see on a regular
basis, you need to economize on office visits.
Cheri - 24 Apr 2008 22:29 GMT
>x-no-archive: yes
>
[quoted text clipped - 12 lines]
>
>Susan

I'm not saying some of them don't, I'm just saying why would most of
them, especially when the article said that most of them aren't
reimbursed by insurance. Specialists might have a different result,
but I would be surprised if it's actually the doctor emailing in a lot
of cases anyway, though I'm sure there are some that do. Hell, we know
one doctor that's on the net 24/7, and probably e-mails too. ;-)

Cheri
Susan - 24 Apr 2008 22:58 GMT
> I'm not saying some of them don't, I'm just saying why would most of
> them, especially when the article said that most of them aren't
> reimbursed by insurance. Specialists might have a different result,
> but I would be surprised if it's actually the doctor emailing in a lot
> of cases anyway, though I'm sure there are some that do. Hell, we know
> one doctor that's on the net 24/7, and probably e-mails too. ;-)

That article may be out of step; new CPT codes were issued very recently
for billing email and internet time with established patients only.

Email is a great tool that quite a few medical offices are using to save
staff and physician time.  Some practices also give patients access to
their test results with a secure log in, to stop calls for those or the
need to mail them.  Time and money saver.

Susan
Cheri - 24 Apr 2008 23:57 GMT
>That article may be out of step; new CPT codes were issued very recently
>for billing email and internet time with established patients only.

That could very well be true, I was only repeating what the article in
the paper day before yesterday said. I have no personal experience
with it, and since you do, I'll take your word for it. :-)

Cheri
Andrew B. Chung, MD/PhD - 26 Apr 2008 00:05 GMT
> >http://www.washingtonpost.com/wp-dyn/content/article/2008/04/22/AR2008042201723.
html?nav=rss_health

>
[quoted text clipped - 9 lines]
>
> Cheri

Personally, my preference is to call my patients when they email me.

This way I get the opportunity to test them to make sure they are
doing their homework to become smarter :-)

http://HeartMDPhD.com/BeSmart

Here is a simple parable given in hopes of promoting greater
understanding:

http://HeartMDPhD.com/Parable

Life here in the blessed US is life in a blessed feed lot !

Be hungry... be healthy... be hungrier... be euglycemic:

http://TheWellnessFoundation.com/BeHealthier

Prayerfully in the infinite power and might of the Holy Spirit,

Andrew <><
--
Andrew B. Chung, MD/PhD
Lawful steward of http://EmoryCardiology.com
A latter-day disciple of the KING of kings and LORD of lords.
http://HeartMDPhD.com/HolySpirit/DiscipleNow
Cheri - 26 Apr 2008 00:15 GMT
Andrew B. Chung, MD/PhD wrote in message

>Personally, my preference is to call my patients when they email me.
>
>This way I get the opportunity to test them to make sure they are
>doing their homework to become smarter :-)

That makes sense too.

Cheri
Andrew B. Chung, MD/PhD - 26 Apr 2008 01:18 GMT
> Andrew, in the Holy Spirit, boldly wrote:
>
[quoted text clipped - 8 lines]
>
> Cheri

Laus Deo

http://HeartMDPhD.com/LausDeo

<><

http://HeartMDPhD.com/HolySpirit/Love
Bubba Do Wah Ditty - 26 Apr 2008 01:36 GMT
From patients..... You do not HAVE PATIENTS.  That's a figment of your
imagination.  Like "Jane" and "Cheri".

You ought to worry about the IRS, who just sentenced Wesley Snipes to 2 1/2
years for evading his taxes....

In Pvt. Assy Mc Chung's collective clinical experience, it is the overeating
from the irrational compulsion to avoid hunger that makes people stupid!!!

So there!!!

So that the Holy Spirit is absolutely right to convict Pvt. Assy Mc Chung!!

How does it feel to be a real sick cookie???

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Cap'n Hugo-Satan Knockboots.  Arrrgh, JOBLESS, Anorexic Matey!!
Bubba Do Wah Ditty

> Smarter to eat less, be anorexic:....

http://HeartMDPhD.com/Convicts/ChungDung/UnEmployed
Andrew B. Chung, MD/PhD - 26 Apr 2008 01:58 GMT
http://HeartMDPhD.com/Ignorantsatan

<><

http://HeartMDPhD.com/HolySpirit/Counsels
Bubba Do Wah Ditty - 26 Apr 2008 00:18 GMT
From patients..... You do not HAVE PATIENTS.  That's if figment of your
imagination.

You ought to worry about the IRS, who just sentenced Wesley Snipes to 2 1/2
years for evading his taxes....

In Pvt. Assy Mc Chung's collective clinical experience, it is the overeating
from the irrational compulsion to avoid hunger that makes people stupid!!!

So there!!!

So that the Holy Spirit is absolutely right to convict Pvt. Assy Mc Chung!!

How does it feel to be a real sick cookie???

Signature

Cap'n Hugo-Satan Knockboots.  Arrrgh, JOBLESS, Anorexic Matey!!
Bubba Do Wah Ditty

> Smarter to eat less, be anorexic:....

http://HeartMDPhD.com/Convicts/ChungDung/UnEmployed
Zen Cohen - 26 Apr 2008 03:40 GMT
"Andrew B. Chung, MD/PhD" <heartdoc21@emorycardiology.com> wrote in message

> Personally, my preference is to call my patients when they email me.

What difference does it make? Even if they're having a heart attack you're
just going to babble your usual nonsense about eating less down to the
optimal amount, then convict them and tell them they don't have much time
left if they question you.
Andrew B. Chung, MD/PhD - 26 Apr 2008 04:16 GMT
http://HeartMDPhD.com/Whinersatan

<><

http://HeartMDPhD.com/HolySpirit/Counsels
 
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