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Medical Forum / Diseases and Disorders / Diabetes / August 2007Letter from Roche
Today I received a letter from Roche concerning Accu Chek products. I use all their meters. A few weeks ago I asked them to replace the complete meter since it devours batteries in a couple months. Anybody ever see Roche send such a letter? Dear Valued Customer Your immediate action is required We need your help in determining if your product is performing as expected. If you have not already contacted us, please call Roche Diagnostics at one of the following toll free numbers so that we may assist you in completing the troubleshooting for your product. Accu Chek products 1-800-858-8072 If you have already called Roche Diagnostics to complete the troubleshooting for your product, thank you, and please disregard this letter. Roche Diagnostics take product issues very seriously. We appreciate your cooperation in helping us close out your current product issue. The information you provide helps us provide you with the highest quality product possible. Please contact us immediately. _____________________________________ http://www.healthdiabeticsoftware.com/ Free > Today I received a letter from Roche concerning Accu Chek products. I > use all their meters. A few weeks ago I asked them to replace the [quoted text clipped - 22 lines] > The information you provide helps us provide you with the highest > quality product possible. Please contact us immediately. On the odd occasions I've called Roche about meters, they're just sent me a couple of new ones the same day. No letter like that.  SignatureBeav VN 750 Zed 1000 OMF# 19 > Today I received a letter from Roche concerning Accu Chek products. I > use all their meters. A few weeks ago I asked them to replace the > complete meter since it devours batteries in a couple months. Anybody > ever see Roche send such a letter? I didn't get such a letter when my Accu-Chek Advantage meter went kaput, but the Roche guy I called led me through their troubleshooting routine. After the routine failed to revive the meter, Roche sent me a new one by FedEx overnight. Bruce, I want to say one thing, WHAT IS THAT ABOUT? >Bruce, I want to say one thing, WHAT IS THAT ABOUT? That is what I was wondering. I thought marketing crappola. Roche replaced a BG meter. What is to troubleshoot? Weird. Hi Bruce, Great to see you posting? Where have you been? We've missed you! Will, T2 > Great to see you posting? Sorry about the typo... That should have been, Great to see you posting."....as a statement, and not as a question. No question about it.... It is good having you around! Will, T2 >Hi Bruce, > >Great to see you posting? Where have you been? We've missed you! Been busy doing other things. On Aug 30, 5:14 pm, Hi_Therre <Bruce_The_KnotH...@Rosebud.Invalid> wrote: > Today I received a letter from Roche concerning Accu Chek products. I > use all their meters. A few weeks ago I asked them to replace the [quoted text clipped - 23 lines] > quality product possible. Please contact us immediately. > _____________________________________http://www.healthdiabeticsoftware.com/ Free Yes, when I had a meter replaced, I got that letter from them. >On Aug 30, 5:14 pm, Hi_Therre <Bruce_The_KnotH...@Rosebud.Invalid> >wrote: [quoted text clipped - 27 lines] > >Yes, when I had a meter replaced, I got that letter from them. I wasn't sure if it was a spin on soem marketing scheme. Roche is very aggressive on marketing. |
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