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Medical Forum / General / Dentistry / March 2007

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2nd Opinion Appointment

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equesnel@unm.edu - 07 Mar 2007 16:10 GMT
Well, it's time for that 2nd opinion.  My appointment is for tomorrow
afternoon.  I'm just wondering if any of you have any suggestions for
the kinds of things I should ask.  I have a list of questions to ask.
I want to start out well with him.  I want to know your reactions to
questions like "Do you give painless shots?"  "Will you understand
that I'm afraid and be patient with me?"  These are the most sensitive
questions, I think.  The rest are standard about prices and his
availability for appointments to get started working on my problems.
I also plan to ask if he's heard of the NTI device and what he thinks
about it.  I want to let him know that I might need him to spend a
little extra time with me to take it slow and not scare me.  I think
that will improve with time since I need to build some trust.  I do
have trust issues with dentists.

I have the full set of X-rays that the first dentist generously shared
with me at no cost.  So I think he will have a good idea of what's
going on, but may want to look for himself.  I think that would be
good since I will be scared, and I'd like to see what he's like to
deal with when he's not going to be doing anything but look.

What do you guys think?  Thank you in advance for any help and/or
suggestions you may offer.  I don't want to stick my foot in my mouth
-- hey, he can't check me out if my foot is in there!

Eva
Mark & Steven Bornfeld - 07 Mar 2007 16:39 GMT
> Well, it's time for that 2nd opinion.  My appointment is for tomorrow
> afternoon.  I'm just wondering if any of you have any suggestions for
[quoted text clipped - 21 lines]
>
> Eva

    My gut feeling is that his spontaneous reaction to you and how the
first few minutes of the consultation are conducted will tell you at
least as much as the answers to those pretty boilerplate questions.  I'd
let him do the talking, and you do the listening and watching.  Is he a
nervous wreck himself?  Does he greet you warmly and seem to be
genuinely interested in you?  Does he interview you, go over your
medical history with you, or are the mirror and explorer in his hands
almost before you've sit down?
    If there is a separate consultation visit, that is the time to discuss
specific questions about your feelings, fears, and more mundane matters.
 The first visit you're checking him out (as he's checking you out) and
his words, actions, body language, tone of voice with staff etc. will
give you more information than an answer to the question "do you give
painless injections?

Good luck,
Steve

Signature

Mark & Steven Bornfeld DDS
http://www.dentaltwins.com
Brooklyn, NY
718-258-5001

equesnel@unm.edu - 07 Mar 2007 17:23 GMT
On Mar 7, 9:39 am, Mark & Steven Bornfeld
<bornfeldm...@dentaltwins.com> wrote:

>         My gut feeling is that his spontaneous reaction to you and how the
> first few minutes of the consultation are conducted will tell you at
[quoted text clipped - 4 lines]
> medical history with you, or are the mirror and explorer in his hands
> almost before you've sit down?

Yes, this all makes good sense to me.  I think it's a good idea to do
as you say here.
The dentist having the mirror and explorer in his hands before I can
even settle into the chair is the way the dentist who scared me so
much handled it.  He didn't let me say a word before that thing was in
my mouth and poking around.  My approach to the dentist before him was
to start crying the moment he walked into the room -- not a good
approach at all.  I scared HIM!

>         If there is a separate consultation visit, that is the time to discuss
> specific questions about your feelings, fears, and more mundane matters.
[quoted text clipped - 10 lines]
> Brooklyn, NY
> 718-258-5001

This is just a consultation visit.  I decided to sit and talk first,
rather than make an appointment to have a filling removed and
replaced.  I thought it would put me at ease to have that chance to
talk.  Thank you for these good suggestions.  I think you're right
about his approach to me being a good indicator of his patience.  To
me, a dentist's patience and awareness of my fear will do a great deal
to ease those fears.

Good point about his tone of voice with his staff -- I hadn't thought
of that.  The last dentist who was rough and gruff with me was the
same way with his staff.  Very good point!!

What does one say to a dentist when he tells you:  "I hate to do
this...."?  Awww geez, the last time a dentist said that to me, he
proceeded to give me a shot in the roof of my mouth that made me feel
like I'd been hit with a sledgehammer.  Next dentist gave me the same
shot, and it didn't hurt at all.  It's a big thing with me about how
the shots are done.  It's my main fear.  Once I'm numb, I'm pretty
good at sitting still and tolerating the work being done.  I like to
have the dentist tell me what he's going to do.

Thanks!  I'm looking to hear from more of you -- I'll put all your
suggestions together and do my best to start a really good working
relationship with this new dentist.  I sure hope it works out.  He's
only 5 minutes away from me.  That would make my life a lot easier.
He has just expanded his practice into a brand new building.  There
are only 4-5 dentists out here, and I've gone through two of them
already.  One was highly skilled, but mean.  The other was nice, but
not highly skilled.  Yikes!

Eva
Mark & Steven Bornfeld - 07 Mar 2007 22:04 GMT
> On Mar 7, 9:39 am, Mark & Steven Bornfeld
> <bornfeldm...@dentaltwins.com> wrote:
[quoted text clipped - 46 lines]
> What does one say to a dentist when he tells you:  "I hate to do
> this...."?

    Ya, not a good thing.  Palatal injections can be painful, but there are
ways to minimize the pain.  He should know this, and certainly not
telegraph his feelings to an apprehensive patient.  But we've all made
that mistake.  Often, we don't get a second chance with a patient.

Steve

  Awww geez, the last time a dentist said that to me, he
> proceeded to give me a shot in the roof of my mouth that made me feel
> like I'd been hit with a sledgehammer.  Next dentist gave me the same
[quoted text clipped - 13 lines]
>
> Eva

Signature

Mark & Steven Bornfeld DDS
http://www.dentaltwins.com
Brooklyn, NY
718-258-5001

equesnel@unm.edu - 07 Mar 2007 22:51 GMT
> > What does one say to a dentist when he tells you:  "I hate to do
> > this...."?
[quoted text clipped - 9 lines]
> Brooklyn, NY
> 718-258-5001

Indeed, he didn't get a second chance with me.  He simply moved too
fast -- that was my impression.  I sitll have a small scar on the roof
of my mouth from that sledgehammer shot.  The second time I had that
same shot, the dentist moved very slowly, and it took him a long time
to give me the shot.  I sure didn't complain, tho.  I was quite happy
to wait it out since it really didn't hurt much.  I was just starting
to trust that one when he yelled at me.  Dang!  I'd even almost go
back to him if I thought he could be a little kinder and more
patient.  It's a shame he was such a grump because he really was a
good dentist in every other way.  I could barely even feel it when he
gave me shots.

I'm still hoping to see a few more responses, but I know y'all are
busy.  I sure hope this guy is good.  All I need is someone who is
skilled but also kind and patient.  I know he's out there somewhere.
I've had some really good dentists, but it's the bad ones I remember
the most.  The most outstandingly bad dentist was the one who slapped
me in the face when I was only 11 years old.  Can you even imagine
doing that to a little girl?

Eva
Newbie - 07 Mar 2007 22:58 GMT
>The most outstandingly bad dentist was the one who slapped
>me in the face when I was only 11 years old.  Can you even imagine
>doing that to a little girl?
>
>Eva

HOMAR is an accepted pediatric technic.

Slapping ? not so much.
Mark & Steven Bornfeld - 07 Mar 2007 23:07 GMT
>>The most outstandingly bad dentist was the one who slapped
>>me in the face when I was only 11 years old.  Can you even imagine
[quoted text clipped - 3 lines]
>
> HOMAR is an accepted pediatric technic.

HOMAR??

> Slapping ? not so much.

Probably actionable.

Steve

Signature

Mark & Steven Bornfeld DDS
http://www.dentaltwins.com
Brooklyn, NY
718-258-5001

equesnel@unm.edu - 07 Mar 2007 23:20 GMT
On Mar 7, 4:07 pm, Mark & Steven Bornfeld
<bornfeldm...@dentaltwins.com> wrote:

> >>The most outstandingly bad dentist was the one who slapped
> >>me in the face when I was only 11 years old.  Can you even imagine
[quoted text clipped - 16 lines]
> Brooklyn, NY
> 718-258-5001

Yeah, it probably was actionable.  But I never even told my mother it
happened.  I was so young, so timid, so scared that I didn't do
anything but run when he let me out of the chair.  My mom was sitting
in the waiting room, and I know *now* that I should've announced the
fact that he slapped me in front of all the patients sitting there
with their mommies and daddies.  But I was just too young to stand up
to an authority figure.  I just ran through the waiting room, out the
door, and all the way home.  So you can see I come by my fear
honestly.

Eva
letsconnect - 08 Mar 2007 01:11 GMT
> >>The most outstandingly bad dentist was the one who slapped
> >>me in the face when I was only 11 years old.  Can you even imagine
[quoted text clipped - 5 lines]
>
> HOMAR??

I take it what Newbie aka whamatus aka wubbabubba is referring to is
the hand-over-mouth-and-run technique, which is still accepted in Ohio
and Siberia (just like the spelling "technic" for "technique" or
papoose boards).
equesnel@unm.edu - 07 Mar 2007 23:16 GMT
> >The most outstandingly bad dentist was the one who slapped
> >me in the face when I was only 11 years old.  Can you even imagine
[quoted text clipped - 5 lines]
>
> Slapping ? not so much.

What is HOMAR?  I told the last dentist about the slap, and he told me
that they actually told him in dental school to pinch a child's nose
shut if they wiggled or cried.  He said he told the instructor that he
couldn't do that.  He almost quit dental school over this kind of
thing.

Eva
grubertm@gmail.com - 07 Mar 2007 22:46 GMT
Hello Eva,

I am not sure if a nice chat with your dentist will help much in
determining his qualifications. Though this is a good first start I
think having him actually do a procedure would be more informative. As
for the questions try to find out how quickly they can schedule you
for checkups or more serious weeks- are they booked for several weeks
in advance?

The first consultation with my current/soon-to-be-previous dentist was
great. Lots of concern, explanations, and promises- once I became a
regular patient though this changed to "let's look at this issue some
other time", "oh, did we forget to tell you that you won't be able to
eat for 6 hours after this procedure?", and a laundry list of things
he would like to do in my mouth given to me by the assistant on the
way out the door without any further explanations from the dentist. I
guess it all comes down to trial-and-error.

On to dentist #4 ... :(

- Marco
equesnel@unm.edu - 07 Mar 2007 23:12 GMT
On Mar 7, 3:46 pm, "grube...@gmail.com" <grube...@gmail.com> wrote:
> Hello Eva,
>
[quoted text clipped - 4 lines]
> for checkups or more serious weeks- are they booked for several weeks
> in advance?

That is on my list of questions.  I had to wait quite a while for the
initial appointment with him, but that's because they are moving into
a new, bigger building.  So that is understandable.  You're right -- I
won't really know till I'm sitting in that chair and he starts working
on me.  But I have to start somewhere.  It's a leap of faith.

> The first consultation with my current/soon-to-be-previous dentist was
> great. Lots of concern, explanations, and promises- once I became a
[quoted text clipped - 8 lines]
>
> - Marco

I wish you all the best of luck in finding a good dentist.  I think
Steve's suggestion about looking at how he treats me when he first
meets me is good.  When I first encountered the last dentist who
scared me so much and yelled at me, he wouldn't even give me a chance
to tell him that I was afraid.  I hope that letting him know that my
fear is an issue will get us off to a good start.  If he's
understanding, that's a good start.  Then I'll let him do some work on
me and find out if he's also skilled.  I have no other ideas about how
to go about this.  I decided to try this dentist when I saw that new
building going up.  I figure he's probably good if he's expanding his
practice.  I hope I'm right!

When I'm seeing a doctor of any kind, I've always got a list of
questions in my hand.  When the doctor sees I have a list, he settles
in and waits patiently till I've asked them all.  I've never come
across one who didn't wait till the list was finished.  I do that
because most doctors are in a hurry.  They tend to slow down when they
see the list.  I don't know why, but it always works for me.  Good
luck!

Eva
Le Huart - 08 Mar 2007 01:46 GMT
The list is a great idea. However, I would be careful in trying to
evaluate the quality of his work as a lay person. However, many dentists
who are beloved by their patients are some of the worst clinicians -
overhangs, no periodontal IQ, and treating the patient's wallet but they
are patient and please their patients with their kindness, gentleness,
and warmth. As a periodontist, I see the best and the worst of the
profession. They all have a dedicated following. Ask a periodontist who
he/she would want to be treated by. If the dentist he recommends is not
attentive to your fears or gentle enough for you then, of course, you
will need to try someone else.

Good Luck.
equesnel@unm.edu - 08 Mar 2007 15:28 GMT
> The list is a great idea. However, I would be careful in trying to
> evaluate the quality of his work as a lay person. However, many dentists
[quoted text clipped - 8 lines]
>
> Good Luck.

But you see, there's the rub.  Suppose I called you and asked you if
dentist X was good or not.  Would you really answer me honestly?
Would you say, "No, he's a really bad dentist"?  I don't think so.  It
just doesn't work that way.  So that still leaves me in the dark.  I
can only do what I know how to do.  I've never known a doctor, a
dentist, anybody like that who wouldn't say the guy I was asking about
was a good guy.  They just won't talk about each other.  Thanks for
the good luck wishes, tho.

Eva
Mark & Steven Bornfeld - 08 Mar 2007 16:11 GMT
>>The list is a great idea. However, I would be careful in trying to
>>evaluate the quality of his work as a lay person. However, many dentists
[quoted text clipped - 12 lines]
> dentist X was good or not.  Would you really answer me honestly?
> Would you say, "No, he's a really bad dentist"?  I don't think so.

    I think you're wront, and I don't even know "the Fritz".  I can
understand you think there is a dental equivalent of the "blue wall of
silence" or "omerta".  He would not have to tell you that Dr. A is a
really, really bad dentist.  He COULD tell you that "THESE" are the
dentists I would consider if I were in your shoes.
    Me, I have no tact.  I have told patients if they ask me about specific
specialists' offices that I wouldn't go there.  I sometimes even tell
them why.  Amazing sometimes I don't spend more time in court.  ;-).
    Here's the deal--there is generally NO advantage on either side of the
generalist-specialist equation where it makes sense to refer to someone
you think is negligent.  There may perhaps be economic pressures in
small areas where there are only a couple of GPs and a couple of
specialists--but not here.  Same thing with a lab.  No good specialist,
or GP, or dental lab, is going to want to deal with a bum.  I've done
it, and it ain't fun.

Steve

  It
> just doesn't work that way.  So that still leaves me in the dark.  I
> can only do what I know how to do.  I've never known a doctor, a
[quoted text clipped - 3 lines]
>
> Eva

Signature

Mark & Steven Bornfeld DDS
http://www.dentaltwins.com
Brooklyn, NY
718-258-5001

equesnel@unm.edu - 08 Mar 2007 20:03 GMT
On Mar 8, 9:11 am, Mark & Steven Bornfeld
<bornfeldm...@dentaltwins.com> wrote:

>         I think you're wront, and I don't even know "the Fritz".  I can
> understand you think there is a dental equivalent of the "blue wall of
[quoted text clipped - 17 lines]
> Brooklyn, NY
> 718-258-5001

Steve, do you have any openings for my next visit to New York?  :-)

I'm certain I could be wrong.  I am often.  I know nobody would refer
me to somebody who they didn't think was any good.  But I'm fishing
for this dentist.  Nobody referred me to him.  I'm in such a quandry.
I've heard several people say on here that the lay person is at a
disadvantage in deciding if a dentist is good or not.  I sure wish
there were a way for us to determine this.

My primary care physician dropped my insurance years ago -- I had to
scramble to find a new doctor.  I asked him if Dr. X was a good
doctor.  He said, "I haven't heard anything bad."  Dr. X turned out to
not be a bad doctor, per se.  It's just that he wasn't interested in
me at all.  He never looked into my eyes, listened to my heart and
lungs, or even so much as laid a finger on me for any reason.  I'd sit
in the chair, and he'd sit and look at my chart and ask me what drugs
I'd like today.  Huh?  So that's where I get the impression that
doctors won't tell you if they don't think another doctor is very
good.  Or maybe they don't know -- I don't know.  I've gone round and
round with this whole thing, and I don't know what to do except follow
my instincts.

I'm just doing the best I can the only way I know how.  That's why I'm
here asking you guys.  You've all been helpful and very nice to me.
But I'm still confused.  Maybe this guy I'm going to see today will be
really good and I'll just get lucky.  I don't know.  I'm still scared.

I have to leave here in a few minutes.  Egad.  My heart is starting to
race, and I know we're not even doing any kind of procedure.  I just
hope I don't cry.

Eva
Mark & Steven Bornfeld - 08 Mar 2007 20:34 GMT
> On Mar 8, 9:11 am, Mark & Steven Bornfeld
> <bornfeldm...@dentaltwins.com> wrote:
[quoted text clipped - 53 lines]
>
> Eva

    Truth is, for the most part we don't know how good our colleagues are.
 The GPs know if their perio and endo patients are well-taken care of.
 We hear complaints about long waits, rude treatment, overcharges,
dirty offices.  IOW, we hear the obvious bad stuff.  Sometimes we'll
hear that "that endodontist you sent me to was a DOLL!!".
    But no one tells us that the surgeon used exactly the right
instruments, that he inflicted the lowest possible amount of trauma to
the tissues.  The periodontists will know if our crowns have good
margins, but they won't know generally if we're good diagnosticians.
    It's really not easy.  One of my patients was convinced I was a genius
because I picked up a case of lichen planus, and their dermatologist
thought that was pretty astute of me (believe me, it's no big
deal--lichen planus looks like nothing else when it's in the mouth).
    The best way is still a way that may not be available to you--a friend
with generally good judgement who has built up a relationship with a
doctor over many years and been seen through a variety of problems and
treatments, who has seen a consistent pattern of competence and caring.
    Easier said than done.

Good luck,
Steve

Signature

Mark & Steven Bornfeld DDS
http://www.dentaltwins.com
Brooklyn, NY
718-258-5001

equesnel@unm.edu - 08 Mar 2007 23:41 GMT
On Mar 8, 1:34 pm, Mark & Steven Bornfeld
<bornfeldm...@dentaltwins.com> wrote:

>         Truth is, for the most part we don't know how good our colleagues are.
>   The GPs know if their perio and endo patients are well-taken care of.
[quoted text clipped - 22 lines]
> Brooklyn, NY
> 718-258-5001

Well, my mom knows a lady who goes to this dentist and likes him.
That's all I have in the way of anecdotal evidence.  All I can go by
is how he treats me and if I'm comfortable with him.  I have no other
way of really knowing if he's good or not.  Only time will tell.  So
far, we're good.  I'm not that picky.  I only want a little
understanding, a little patience, and an even temperament.  I don't
want anybody yelling at me ever again.  I'll bet you anything the guy
who works on my new dentist is the one who yelled at me.  I live in a
small town, and they most likely know each other.  This new dentist's
wife went to school with my sister.  So my lips are sealed.

Eva
Newbie - 09 Mar 2007 18:08 GMT
>  I live in a
>small town, and they most likely know each other.  This new dentist's
>wife went to school with my sister.  So my lips are sealed.
>
>Eva

How did the new dentist seal your lips ? SuperGlue ?

This is not a common dental procedure, in fact it's
probably not within the scope of normal dental practice.

<G>
equesnel@unm.edu - 09 Mar 2007 19:22 GMT
> >  I live in a
> >small town, and they most likely know each other.  This new dentist's
[quoted text clipped - 8 lines]
>
> <G>

Yeah, I know -- it's a new thing.  You mean you haven't heard of
this?  :-)

Eva
equesnel@unm.edu - 09 Mar 2007 20:15 GMT
On Mar 8, 1:34 pm, Mark & Steven Bornfeld
<bornfeldm...@dentaltwins.com> wrote:

>         The best way is still a way that may not be available to you--a friend
> with generally good judgement who has built up a relationship with a
[quoted text clipped - 9 lines]
> Brooklyn, NY
> 718-258-5001

I found another person who has gone to this dentist for a while.  I'll
ask him more when I see him in person, but I called my pharmacist this
morning about getting more of the prescription toothpaste Prevident.
I've known this pharmacist for over 25 years, and he's my go-to guy.
I trust him absolutely.  I asked him if he knew this dentist, and he
said yes.  He'd just had a crown done by him, and he said it went very
well.  He says this doc is really good.

Eva
 
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