"Avoid Grayson Dental in Mountain View."

I have nothing, but terrible things to say about them. I've been
with them for a year and a half. It wasn't bad at the start, but
my experience as a patient got worse and worse.

I recently had a root canal and a crown installed on a tooth at
Grayson Dental and it broke off in less than three weeks after
Grayson did the work. The reason the tooth broke off was
because the dentist there didn't install a post. I asked two other
dentists if a post should have been inserted for extra strength
and both (non-Grayson) dentists said absolutely. Grayson dental
avoided the extra work to insert a post to save themselves money
and time.

I called and called Grayson and E-mailed Grayson for a refund so
I could use the funds to try to resurrect this tooth. They didn't
even reply to my E-mail. I have tried many more times to get
reimbursed, but they refused to even write or call me back!! Finally
I gave up. Evidently, this is the outcome Grayson wanted. So not
only is their work very shotty, the business end is equally bad.

Grayson even charged me for the post x-ray to observe the degree of
damage of that broken tooth that they were responsible for. I could
not believe it.

Now I have a broken tooth, and have to pay for the dental expenses
to repair and crown this tooth myself.

Also one more important issue with Grayson Dental, Grayson rotates
dentists so fast that I never had the same dentist more than twice! I
never knew who I was getting next, but worse, the dentist who crowned
the tooth that broke was no longer at Grayson .. three week later! So
no
one took any blame. It was a very frustrating and costly experience. A
very disorganized business too. And the dentists all were young too so
apparently Grayson was just an early stepping-stone for them.

I also had a deep cleaning there. And most of my teeth are crowned;
therefore the cleaning was fast, 20 minutes. The charge was $880.00.
This works out to $2640.00/hr. Now I know why Grayson didn't inform
me of the charges until the work was done. I certainly would have
thought twice about having the cleaning done for that kind of price.
I asked if they could give me a break having so few teeth to clean,
but they declined.

On top of it all, they were mean. Julie the receptionist wouldn't
even relay messages for me to billing. They never called back
on the broken tooth. Victoria from the billing department lies.
She said she sent me billing records when I never received. Finally
I got a statement a month later. They stalled on this tooth issue
forever. I never did get through to Laura, the main boss. Terrible
experience.

I called around and 'every' dentist I talked to said many other
patients had bad experiences with Grayson.

I've never been treated as bad as this before by any other dentist.
I hope no one has to go through an experience like mine.

But don't take my word, if you are thinking about using Grayson
Dental in Mountain View, call around to other dentists in Mountain
View and ask them if they have heard of their patients who transferred
from Grayson who had bad experiences and you will find they have.