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Medical Forum / General / Dentistry / March 2006

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dentist refuses to cooperate

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Emma - 21 Mar 2006 23:09 GMT
Hello,

my husband (30 years young - not many fillings), went to see a dentist
from his provider group here in Chicago. I would appreciate your
thoughts since I have never had the problem he faces. My insurance
allows me to see whomever I want (it's a german dental plan).

Here's the problem: The dentist told him he needs a root canal with
crown (anterior tooth) and another crown because another filling would
be too big. This is a big commitment. The problem is the perio scaling
they want him to have. We really don't agree but theyu insist in seling
the perio scaling and actually refuse!! giving a general cleaning. The
perio scaling can't be done for 6 weeks and it is expensive. They first
charged $100 per quadrant in antibiotics. My husband is healthy and has
red gums and calculus but nothing infected, nothing hurts or bleeds
ect... The perio scaling would cost us $660 with insurance, they don't
pay for the $400 antibiotics. We really don't think it is necessary and
would like to try to get the gums under control with more frequent
general cleaningsbut they actually refuse giving him a treatment saying
it is not in his best interest. After talking to them they said the
antibiotics aren't necessary (how can they first charge you $400 and
then say it isn't necessary after you complain?)

When we go to a dentist outside the provider plan they offered a
complimentary consultation and a cleaning that we have to pay - no
problem. What good is insurance if you are forced to spend $660 for a
perio scaling and they refuse to give you a general cleaning? They
actually said it isn't in the patient's best interest. What if you
can't afford it - $660 or calculus teeth? We ask for a Peridex
prescription which they also refused to give but they would give it to
you for $40 per quadrant with the perio scaling. Is this normal?

I would appreciate a professional's thoughts.
Thanks a lot,
Emma
Bill - 22 Mar 2006 18:23 GMT
Dear Emma,

Is this dental plan an HMO-type, capitation plan? What plan do you
have?

- dentaldoc
Emma - 22 Mar 2006 20:34 GMT
Hello Bill,

it is indead an Aetna DMO plan and we are changing it to the PPO plan
as soon as the employer has an open enrollment.
I am just stunned how a doctor can refuse you a cleaning. Browsing this
forum I see a lot of members saying "you get what you pay for" and I
don't completely disagree. However, in our case the doc (a she) just
seems rude. In my opinion, a doctor and his patient should work as a
team and not fight each others.

Thanks for listening and if you find the time to drop a line I'ld
appreciate it. I am still learning about this peculiar country, which I
like very much :-)

Greetings,
Emma

Ps: gums are getting much better - almost normal again after only 4
days. We've tried calcium and vitamin c supplements, baking soda more
flossing and oxy-glide.
Emma - 22 Mar 2006 20:56 GMT
Oops, I meant to say gly-oxide  not oxy-glide.
Bill - 23 Mar 2006 19:48 GMT
"it is indead an Aetna DMO plan and we are changing it to the PPO plan
as soon as the employer has an open enrollment. I am just stunned how a
doctor can refuse you a cleaning."

In some cases, an ordinary cleaning might not be appropriate. But in
many cases it might still be a good place to start.

This sort of refusal seems very common with capitation plans. That's
because most such plans don't even pay the doctor for the exam and
cleaning! Some others pay only $5 or so, which doesn't even cover the
cost of the assistant setting up the room with cotton rolls and your
neck napkin. Ridiculous.

If a so-called "cleaning" can be passed off with a superficial
polishing in ten minutes, then the doctor might not lose too much money
by performing it. But if it really takes the type of effort that a
thorough dental prophylaxis sometimes requires, then the dentist would
be financially foolish to devote the necessary time.

So if the dentist actually fulfills the contract in difficult-cleaning
cases, he will LOSE money instead of earning it, and will go out of
business.

But by switching the patient to an alternative procedure, the dental
office can then charge the patient extra money, and actually be paid
for their work.

I regard all such capitation plans as traps for unwary dentists and for
unwary patients. The insurance company is guaranteed to profit, but the
patient and dentist then have to struggle to make ends meet.

Most patients are not informed of these facts when they sign up for the
capitation plans.
______________________________

"Browsing this forum I see a lot of members saying "you get what you
pay for" and I
don't completely disagree. However, in our case the doc (a she) just
seems rude. In my opinion, a doctor and his patient should work as a
team and not fight each others."

The nature of the capitation plan immediately places the dentist and
the patient in conflict with each other. Instead of forming a team, the
backwards nature of compensation in the plan forces the patient and
dentist to opposite sides.

Under the structure of these plans, the dentist is better paid when he
does NOT work for the patient!

This is the opposite of normal business practice. In most endeavors, a
person works and provides services, for which he expects, and receives,
compensation. The compensation is proportional to the work done; the
more he works, the more he is paid.

That makes sense!

But DMO plans don't work that way.

Such plans pay a dentist a pitifully small amount each month, for each
patient enrolled. This amount won't even cover a cleaning once a year,
but in order to convince dentists to sign up, the dental plans suggest
to the dentists that many of those people won't even call for
appointments.

So the dentist counts on the patients NOT coming in for services, as he
will lose money for every patient treated under the plan.

This is perverse. The dentist quickly realizes that the dental plan is
designed so that the dentist has more profit if he does NOT work for
the patients. And the dentist quickly learns that the small monthly
payment does NOT cover what the plan has promised to the patients.

So in order to meet his office costs, the dentist either has to refuse
the services he is supposed to provide, or to sell services that are
not covered by the plan in order to raise the necessary revenue.

It has been suggested that some dental offices agree to sign up with
these money-losing plans so that they can have the opportunity to sell
more expensive items to patients. That is indeed one way to turn a
money-losing burden into a profitable undertaking.

If the doctor spends more than five minutes cleaning your teeth, he
will lose money. So he is faced with the prospect of selling you
something more, just so he will be able to pay the rent and the office
employees.

Everybody loses under such a plan -- except for the insurance company.
_____________________________________

"Ps: gums are getting much better - almost normal again after only 4
days. We've tried calcium and vitamin c supplements, baking soda more
flossing and oxy-glide."

Various things can help the surface appearance and feel of the gums,
but for REAL improvement in gum health, the FLOSSING that you are doing
is the most effective part of the approach.

Daily flossing is not only more effective than the other agents, it is
also cheaper! There is nothing in this world that can compare with the
ability of dental floss to remove hidden interproximal plaque, and
improve dental health.

Combining daily flossing with careful brushing is the best way to
assure long-term gingival health.

Get a GOOD dental cleaning, or even periodontal scaling and root
planing if that is necessary (I can't tell whether you need it, because
I can't examine your gums over the Internet). Then, a regular
prophylaxis every six months (or more often), combined with thorough
daily brushing and flossing, will do more than all the over-the-counter
nostrums in the world.

- dentaldoc
YouGoFirst - 22 Mar 2006 22:03 GMT
Why not look for a second opinion from a different dentist?

> Hello,
>
[quoted text clipped - 31 lines]
> Thanks a lot,
> Emma
Emma - 26 Mar 2006 02:10 GMT
Thanks Bill (dentaldoc) and "YouGoFirst",

Just like you recommended, we got a second opinion and it looks pretty
good. For piece of mind, we also went ahaed and got a periodontal
scaling. In retrospective, I got mostly upset about the way the first
dentist communicated, and how obvious non covered services were put on
the treatment plan, such as antibiotics, for $420 in addition to the
perio scaling. The new dentist doesn't feel it is necessary at all.
Again, I appreciate all your input and info about capitation plans.
Good to know!

Greetings,
Emma
Joel344 - 27 Mar 2006 00:07 GMT
Yup, those dad-burn dentists again mucking up the works.

Emma Wrote:
> Thanks Bill (dentaldoc) and "YouGoFirst",
>
[quoted text clipped - 9 lines]
> Greetings,
> Emma

Signature

Joel344

Newbie - 28 Mar 2006 23:46 GMT
>Thanks Bill (dentaldoc) and "YouGoFirst",
>
[quoted text clipped - 9 lines]
>Greetings,
>Emma

FWIW, in my practice SC&RP fee is $800-1200, depending on the case difficulty.
If peridex is indicated you get an Rx.

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