Medical Forum / General / Dentistry / March 2006
dentist refuses to cooperate
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Emma - 21 Mar 2006 23:09 GMT Hello,
my husband (30 years young - not many fillings), went to see a dentist from his provider group here in Chicago. I would appreciate your thoughts since I have never had the problem he faces. My insurance allows me to see whomever I want (it's a german dental plan).
Here's the problem: The dentist told him he needs a root canal with crown (anterior tooth) and another crown because another filling would be too big. This is a big commitment. The problem is the perio scaling they want him to have. We really don't agree but theyu insist in seling the perio scaling and actually refuse!! giving a general cleaning. The perio scaling can't be done for 6 weeks and it is expensive. They first charged $100 per quadrant in antibiotics. My husband is healthy and has red gums and calculus but nothing infected, nothing hurts or bleeds ect... The perio scaling would cost us $660 with insurance, they don't pay for the $400 antibiotics. We really don't think it is necessary and would like to try to get the gums under control with more frequent general cleaningsbut they actually refuse giving him a treatment saying it is not in his best interest. After talking to them they said the antibiotics aren't necessary (how can they first charge you $400 and then say it isn't necessary after you complain?)
When we go to a dentist outside the provider plan they offered a complimentary consultation and a cleaning that we have to pay - no problem. What good is insurance if you are forced to spend $660 for a perio scaling and they refuse to give you a general cleaning? They actually said it isn't in the patient's best interest. What if you can't afford it - $660 or calculus teeth? We ask for a Peridex prescription which they also refused to give but they would give it to you for $40 per quadrant with the perio scaling. Is this normal?
I would appreciate a professional's thoughts. Thanks a lot, Emma
Bill - 22 Mar 2006 18:23 GMT Dear Emma,
Is this dental plan an HMO-type, capitation plan? What plan do you have?
- dentaldoc
Emma - 22 Mar 2006 20:34 GMT Hello Bill,
it is indead an Aetna DMO plan and we are changing it to the PPO plan as soon as the employer has an open enrollment. I am just stunned how a doctor can refuse you a cleaning. Browsing this forum I see a lot of members saying "you get what you pay for" and I don't completely disagree. However, in our case the doc (a she) just seems rude. In my opinion, a doctor and his patient should work as a team and not fight each others.
Thanks for listening and if you find the time to drop a line I'ld appreciate it. I am still learning about this peculiar country, which I like very much :-)
Greetings, Emma
Ps: gums are getting much better - almost normal again after only 4 days. We've tried calcium and vitamin c supplements, baking soda more flossing and oxy-glide.
Emma - 22 Mar 2006 20:56 GMT Oops, I meant to say gly-oxide not oxy-glide.
Bill - 23 Mar 2006 19:48 GMT "it is indead an Aetna DMO plan and we are changing it to the PPO plan as soon as the employer has an open enrollment. I am just stunned how a doctor can refuse you a cleaning."
In some cases, an ordinary cleaning might not be appropriate. But in many cases it might still be a good place to start.
This sort of refusal seems very common with capitation plans. That's because most such plans don't even pay the doctor for the exam and cleaning! Some others pay only $5 or so, which doesn't even cover the cost of the assistant setting up the room with cotton rolls and your neck napkin. Ridiculous.
If a so-called "cleaning" can be passed off with a superficial polishing in ten minutes, then the doctor might not lose too much money by performing it. But if it really takes the type of effort that a thorough dental prophylaxis sometimes requires, then the dentist would be financially foolish to devote the necessary time.
So if the dentist actually fulfills the contract in difficult-cleaning cases, he will LOSE money instead of earning it, and will go out of business.
But by switching the patient to an alternative procedure, the dental office can then charge the patient extra money, and actually be paid for their work.
I regard all such capitation plans as traps for unwary dentists and for unwary patients. The insurance company is guaranteed to profit, but the patient and dentist then have to struggle to make ends meet.
Most patients are not informed of these facts when they sign up for the capitation plans. ______________________________
"Browsing this forum I see a lot of members saying "you get what you pay for" and I don't completely disagree. However, in our case the doc (a she) just seems rude. In my opinion, a doctor and his patient should work as a team and not fight each others."
The nature of the capitation plan immediately places the dentist and the patient in conflict with each other. Instead of forming a team, the backwards nature of compensation in the plan forces the patient and dentist to opposite sides.
Under the structure of these plans, the dentist is better paid when he does NOT work for the patient!
This is the opposite of normal business practice. In most endeavors, a person works and provides services, for which he expects, and receives, compensation. The compensation is proportional to the work done; the more he works, the more he is paid.
That makes sense!
But DMO plans don't work that way.
Such plans pay a dentist a pitifully small amount each month, for each patient enrolled. This amount won't even cover a cleaning once a year, but in order to convince dentists to sign up, the dental plans suggest to the dentists that many of those people won't even call for appointments.
So the dentist counts on the patients NOT coming in for services, as he will lose money for every patient treated under the plan.
This is perverse. The dentist quickly realizes that the dental plan is designed so that the dentist has more profit if he does NOT work for the patients. And the dentist quickly learns that the small monthly payment does NOT cover what the plan has promised to the patients.
So in order to meet his office costs, the dentist either has to refuse the services he is supposed to provide, or to sell services that are not covered by the plan in order to raise the necessary revenue.
It has been suggested that some dental offices agree to sign up with these money-losing plans so that they can have the opportunity to sell more expensive items to patients. That is indeed one way to turn a money-losing burden into a profitable undertaking.
If the doctor spends more than five minutes cleaning your teeth, he will lose money. So he is faced with the prospect of selling you something more, just so he will be able to pay the rent and the office employees.
Everybody loses under such a plan -- except for the insurance company. _____________________________________
"Ps: gums are getting much better - almost normal again after only 4 days. We've tried calcium and vitamin c supplements, baking soda more flossing and oxy-glide."
Various things can help the surface appearance and feel of the gums, but for REAL improvement in gum health, the FLOSSING that you are doing is the most effective part of the approach.
Daily flossing is not only more effective than the other agents, it is also cheaper! There is nothing in this world that can compare with the ability of dental floss to remove hidden interproximal plaque, and improve dental health.
Combining daily flossing with careful brushing is the best way to assure long-term gingival health.
Get a GOOD dental cleaning, or even periodontal scaling and root planing if that is necessary (I can't tell whether you need it, because I can't examine your gums over the Internet). Then, a regular prophylaxis every six months (or more often), combined with thorough daily brushing and flossing, will do more than all the over-the-counter nostrums in the world.
- dentaldoc
YouGoFirst - 22 Mar 2006 22:03 GMT Why not look for a second opinion from a different dentist?
> Hello, > [quoted text clipped - 31 lines] > Thanks a lot, > Emma Emma - 26 Mar 2006 02:10 GMT Thanks Bill (dentaldoc) and "YouGoFirst",
Just like you recommended, we got a second opinion and it looks pretty good. For piece of mind, we also went ahaed and got a periodontal scaling. In retrospective, I got mostly upset about the way the first dentist communicated, and how obvious non covered services were put on the treatment plan, such as antibiotics, for $420 in addition to the perio scaling. The new dentist doesn't feel it is necessary at all. Again, I appreciate all your input and info about capitation plans. Good to know!
Greetings, Emma
Joel344 - 27 Mar 2006 00:07 GMT Yup, those dad-burn dentists again mucking up the works.
Emma Wrote:
> Thanks Bill (dentaldoc) and "YouGoFirst", > [quoted text clipped - 9 lines] > Greetings, > Emma
 Signature Joel344
Newbie - 28 Mar 2006 23:46 GMT >Thanks Bill (dentaldoc) and "YouGoFirst", > [quoted text clipped - 9 lines] >Greetings, >Emma FWIW, in my practice SC&RP fee is $800-1200, depending on the case difficulty. If peridex is indicated you get an Rx.
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