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Medical Forum / General / Dentistry / November 2005Cigna claim service steeeeenks
Just have to vent somewhere - I made the mistake of paying dentist in full, dentist submitted claim to Cigna, my insurer, and after a lot of foot dragging and sending notices that more info was needed ( dentist says sent it to Cigna three times) PLUS I called them and specifically asked them to note my account that payment should be made to me. Finally,Cigna sent the check.... to the dentist, who then took his time writing me a check, of course. We're talking in the thousands here, and about three months time--otherwise I'd overlook the whole incident. Is it worth my time to write and beef to Cigna, or just shut up and remember never to pay in full again? > Just have to vent somewhere - > [quoted text clipped - 9 lines] > Is it worth my time to write and beef to Cigna, or just shut up and > remember never to pay in full again? Cigna doesn't care if you beef. If you work for a big company with a big contract, having your benefits manager beef is better. Steve  SignatureMark & Steven Bornfeld DDS http://www.dentaltwins.com Brooklyn, NY 718-258-5001 > Cigna doesn't care if you beef. If you work for a big company with a > big contract, having your benefits manager beef is better. Come to think of it, my company queries insurers' services annually - I'll be sure not to ignore THAT questionnaire. >Finally,Cigna sent the > check.... to the dentist, who then took his time writing me a check, of > course. We're talking in the thousands here, and about three months > time-- It can be very difficult to get insurance carriers to send out checks. However, I doubt it was thousands, as very,, very few policies allow more than $1500/year in benefits. Your dental office may have a policy of waiting a week or two before writing the check. Most banks now will put hold on any check issued from a another bank outside of the State you are in. That means the dental office cannot touch the money for 3-5 days after they deposit it. Signature/ Amatus / > Just have to vent somewhere - > [quoted text clipped - 9 lines] > Is it worth my time to write and beef to Cigna, or just shut up and > remember never to pay in full again? > It can be very difficult to get insurance carriers to send out checks. They sent it out all right -- but not to me, who had paid the dentist in full..> However, I doubt it was thousands, as very,, very few policies allow more > than $1500/year in benefits. Sorry, I misled. The total work was in the thousands, the benefit in the high hundreds. But enough to keep me chipping away at the problem. While I sympathize with your plight, now you see what dental offices deal with on a daily basis. *Most* companies send checks to individuals faster than to dentists, but obviously that is not always true. For the dental office, refiling claims and sending more documentation just increases overhead and drives the price of dental care up even more. Dartos > Just have to vent somewhere - > [quoted text clipped - 9 lines] > Is it worth my time to write and beef to Cigna, or just shut up and > remember never to pay in full again? > Just have to vent somewhere - > > Is it worth my time to write and beef to Cigna, or just shut up and > remember never to pay in full again? Take a walk in the park, take a nap, go see a movie...just don't waste your time complaining. If they cared you probably wouldn't have had to put in so much effort and time to try and get this resolved. I had an insurance company (I won't mention names...but would like to take this time to say my favorite baseball team is the METs) that paid me for work I never did on a patient I never treated. It was a check for over $2000. I returned it at least 5 times...and each time the company simply re-issued the check. They won't pay when they should, and when they pay when they shouldn't you can't get that fixed easily either. T >> Just have to vent somewhere - >> [quoted text clipped - 13 lines] > >T So the Mets Yanked you around ? -- W_B Take out the G'RBAGE wubbabubbazG@RBAGEyahoo.com >>Just have to vent somewhere - >> [quoted text clipped - 13 lines] > > T With me they take the check back, then bill me asking to refund the money for the erroneous check, and make me prove that I mailed it back to them. Steve SignatureMark & Steven Bornfeld DDS http://www.dentaltwins.com Brooklyn, NY 718-258-5001 > With me they take the check back, then bill me asking to refund the > money for the erroneous check, and make me prove that I mailed it back > to them. > > Steve What a headache. I had another case where one company somehow changed my name to John Farmer...had my TIN...but wrong name. It was my patient, and work I had done...just the name was wrong. I called, would get someone who "completely understood" and would then get re-issued check made out to John Farmer again. Finally I just buried it in with some other checks and deposited it...cleared fine, even though my name is no where close to John Farmer. Anyone want to start a thread about how sloppy banks are?? T >>With me they take the check back, then bill me asking to refund the >>money for the erroneous check, and make me prove that I mailed it back [quoted text clipped - 11 lines] > > T There's the old story of the guy who paid his phone bill with a check made out to Ma Bell. Steve SignatureMark & Steven Bornfeld DDS http://www.dentaltwins.com Brooklyn, NY 718-258-5001 >>>With me they take the check back, then bill me asking to refund the >>>money for the erroneous check, and make me prove that I mailed it back [quoted text clipped - 17 lines] > >Steve Used to make them out to MoFo PhoCo personally. -- W_B Take out the G'RBAGE wubbabubbazG@RBAGEyahoo.com > There's the old story of the guy who paid his phone bill with a check > made out to Ma Bell. Sounds like a Beatles song: "Michelle, Ma Bell . . . ." - dentaldoc > Anyone want to start a thread about how sloppy banks are?? I had a DA working for me who paid her mortgage payment on time, but, someone in California cashed the check into a personal account. The canceled check had the name of the bank crossed out and the other person's name written in. They used a different color ink and used cursive (the check was made out with hand printing). The bank in California went ahead and cashed it for this person. The DA had to fight with her mortgage company for two months to get it straightened out. Turned out the person who cashed the check worked at the mortgage company. Signature/ Amatus / > >> With me they take the check back, then bill me asking to refund the [quoted text clipped - 13 lines] > > T >> Anyone want to start a thread about how sloppy banks are?? > [quoted text clipped - 6 lines] >company for two months to get it straightened out. Turned out the person >who cashed the check worked at the mortgage company. And then there was the time my mortgage payment somehow ended up in the state child-support division. Got a letter asking for a case number. Had to write back stating the fact that I had no case number, and that they were in error. Then stated something to the effect that they had 10 working days to refund my money. They did, and surprisingly within 10 working days. Sometimes you have to write like an attorney. -- W_B Take out the G'RBAGE wubbabubbazG@RBAGEyahoo.com And then there was the time my mortgage payment somehow ended up in the state child-support division. ____________________________________ And you had forgotten all about that drunken party after dental school graduation! Bet THAT was a surprise . . . :-) - dentaldoc >And then there was the time my mortgage payment somehow ended >up in the state child-support division. [quoted text clipped - 5 lines] > >- dentaldoc Especially since we never got to "court". ;-) -- W_B Take out the G'RBAGE wubbabubbazG@RBAGEyahoo.com Especially since we never got to "court". ;-) -- _________________________________________ Good one! ;-) - dentaldoc |
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