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Medical Forum / General / Dentistry / October 2004

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Softdent and terminal services

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ron - 22 Oct 2004 18:20 GMT
I recently performed a version "upgrade" from 9.8 to 10.0.4.
Everything seems to work fine (though-be-it slower) in the main
office.  However, in their satellite office (connected via DSL - VPN),
the cients are having problems.

The satellite office clients were using Terminal Services under
version 9.8, and I hadn't heard any complaints.  Under version 10, the
TS clients appear to be getting a corrupted video stream through TS -
(especially under the scheduler) the screen will get large black
boxes.  The TS session works fine until opening Softdent.  And,
sometimes the session works fine, but usually the black boxes begin to
appear immediately upon opening Softdent's scheduler.  Even after
closing Softdent, the screen does not fully recover until a
logoff/logon.

I know that Softdent doesn't officially "support" TS (which, with all
the clinics out there with multiple locations baffles me), but does
anyone have any ideas?

Tech Details:
Server:  Not sure of speed but has 1Gb ram
Network: 10/100 ethernet
Clients:  WinXP (both SP1 & SP2)

Ron
Dr Steve - 26 Oct 2004 14:47 GMT
SP2 can be a problem with come video cards.

Signature

~+--~+--~+--~+--~+--
Stephen Mancuso, D.D.S.
Troy, Michigan, USA
....................................................

This posting is intended for informational or conversational purposes only.
Always seek the opinion of a licensed dental professional before acting on
the advice or opinion expressed here.  Only a dentist who has examined you
in person can diagnose your problems and make decisions which will affect
your health.
......................

>I recently performed a version "upgrade" from 9.8 to 10.0.4.
> Everything seems to work fine (though-be-it slower) in the main
[quoted text clipped - 21 lines]
>
> Ron
Adenosine - 26 Oct 2004 16:25 GMT
>SP2 can be a problem with come video cards.

Terminal services has nothing to do with what video card is installed
in the system. Additionally, AFAIK, the TS, renamed 'Remote Desktop
Connection' in XP, has not undergone significant change.

The problems that you talk about could be caused by the program you
are using using DirectX. Terminal services does not support 'overlay'
type screens that are usually used in applications that display video
or a lot of motion. This is why windows media player does not work
over TS.

Maybe you could ask your software manufacturer if they use an overlay
window or any other sort of DirectX functionality.

Also, would it be possible to obtain a screenshot of the TS client
when it displays these errors?

Adenosine
Dr. Steve - 28 Oct 2004 02:01 GMT
>>SP2 can be a problem with come video cards.
>
[quoted text clipped - 15 lines]
>
>Adenosine

Currently, Matrix has a problem  with SP2.

To use the G-450 eTV  card on SP2 You have to reduce Screen
resolution to 16 bit, download a patch & re-configure your PC's
software.
..
Stephen Mancuso, D.D.S.
Troy, Michigan, USA

Writing on a tablet PC,so forgive me if the PC misreads my poor handwriting.
Adenosine - 28 Oct 2004 02:23 GMT
>Currently, Matrix has a problem  with SP2.
>
[quoted text clipped - 6 lines]
>
>Writing on a tablet PC,so forgive me if the PC misreads my poor handwriting.

I fail to see why hardware incompatabilities would matter with
Terminal Services. Terminal Services does not use the video card of
the host machine whatsoever. I have had many problems with
applications using DirectX for display with Terminal Services.

Are you suggesting that the error is caused by the client machines? If
so, if the clients are both XP SP1 and SP2, wouldn't the SP1 machines
be unaffected? Also, the fact that one certain screen of the
application causes these errors to occur leads me to believe that it
is how the application render it's video, not SP2 and a graphics card
incompatability.

Adenosine
Dr. Steve - 28 Oct 2004 02:53 GMT
>>Currently, Matrix has a problem  with SP2.
>>
[quoted text clipped - 20 lines]
>
>Adenosine

I do not have all the answers to that question. I was merely sharing
what recently occurred in  my office with a new MATROX card
..
Stephen Mancuso, D.D.S.
Troy, Michigan, USA

Writing on a tablet PC,so forgive me if the PC misreads my poor handwriting.
W_B - 28 Oct 2004 05:39 GMT
>I do not have all the answers to that question. I was merely sharing
>what recently occurred in  my office with a new MATROX card
>..
>Stephen Mancuso, D.D.S.

That's because Matrox cards are trash.

Radeon, ATI, and a few others I would buy.

But not another Matrox card.

--
W_B

wubbabubbazG@RBAGEyahoo.com
Take out the G'RBAGE
Adenosine - 28 Oct 2004 05:47 GMT
>That's because Matrox cards are trash.
>
>Radeon, ATI, and a few others I would buy.
>
>But not another Matrox card.

What are you going to do when you need a triple header card though?

Waiting for PCI Express doesn't count.

Oh, nice choice of cards. Six of one, half a dozen of the other. Poor
NVIDIA.

Adenosine
W_B - 28 Oct 2004 05:59 GMT
>>That's because Matrox cards are trash.
>>
[quoted text clipped - 3 lines]
>
>What are you going to do when you need a triple header card though?

Didn't think they played those anymore.
Besides the World Series is over.

All kidding aside not sure what you mean.

>Waiting for PCI Express doesn't count.

Darn 8^(

>Oh, nice choice of cards. Six of one, half a dozen of the other. Poor
>NVIDIA.

Yeah, their stock tanked too !

>Adenosine

--
W_B

wubbabubbazG@RBAGEyahoo.com
Take out the G'RBAGE
Adenosine - 28 Oct 2004 06:00 GMT
>>>That's because Matrox cards are trash.
>>>
[quoted text clipped - 8 lines]
>
>All kidding aside not sure what you mean.

3 heads for 3 monitors. Very very useful, I have two monitors at work,
and frequently encounter situations in which a third would be ideal.

Adenosine
John Chewter - 28 Oct 2004 09:44 GMT
Windows provides support for up to 4

>>>>That's because Matrox cards are trash.
>>>>
[quoted text clipped - 13 lines]
>
> Adenosine
W_B - 28 Oct 2004 14:08 GMT
>Windows provides support for up to 4

Curious what situation would it be advantageous
to use 4 monitors ?

--
W_B

wubbabubbazG@RBAGEyahoo.com
Take out the G'RBAGE
Adenosine - 28 Oct 2004 17:10 GMT
>>Windows provides support for up to 4
>
>Curious what situation would it be advantageous
>to use 4 monitors ?

I could easily use four screen during debugging of complex programs.
Maybe the average user does not have need for that many monitors, but
application development often times uses up a huge amount of screen
real estate.

Adenosine
Joel M. Eichen - 28 Oct 2004 17:38 GMT
>>>Windows provides support for up to 4
>>
>>Curious what situation would it be advantageous
>>to use 4 monitors ?

One patient and three sporting events going on at the same time .....

Joel

>I could easily use four screen during debugging of complex programs.
>Maybe the average user does not have need for that many monitors, but
>application development often times uses up a huge amount of screen
>real estate.
>
>Adenosine
John Chewter - 28 Oct 2004 19:51 GMT
I use 2 - routinely - code on one - executes on the other

>>>Windows provides support for up to 4
>>
[quoted text clipped - 7 lines]
>
> Adenosine
Adenosine - 28 Oct 2004 19:54 GMT
>I use 2 - routinely - code on one - executes on the other

This is the way I do it normally. Applications in progress and query
analyzer open in one, GVIMs with all my code in the other.

Wish I had another monitor to dedicate to web browsers, documentation,
and other reference material tho.

Adenosine
John Chewter - 28 Oct 2004 20:40 GMT
@Adenosine

So are you a fellow dental coder like me?

John

>>>Windows provides support for up to 4
>>
[quoted text clipped - 7 lines]
>
> Adenosine
Adenosine - 28 Oct 2004 20:50 GMT
>@Adenosine
>
>So are you a fellow dental coder like me?
>
>John

Naw, I do mostly database coding, with front-ends. I work for a job
shop, so I get all sort of different applications that I work on,
depending on client needs. About the closest I've come to an actual
'dental' application is this application we are making for an
insurance provider, working with electronic claims both dental and
medical.

We also do a scheduling application for pharmacy workers too, as an
application service provider type thing.

Adenosine
Joel M. Eichen - 29 Oct 2004 00:29 GMT
>>@Adenosine
>>
[quoted text clipped - 8 lines]
>insurance provider, working with electronic claims both dental and
>medical.

Oracle or other ...

Joel

>We also do a scheduling application for pharmacy workers too, as an
>application service provider type thing.
>
>Adenosine
Adenosine - 29 Oct 2004 00:33 GMT
>>Naw, I do mostly database coding, with front-ends. I work for a job
>>shop, so I get all sort of different applications that I work on,
[quoted text clipped - 6 lines]
>
>Joel

Mostly we work with Microsoft technologies. This means that most of
the work I do is with Microsoft Sql Server. I could probably do a
pretty good job with Sybase too, because they share (to an extent) the
Transact-Sql language.

Adenosine
W_B - 29 Oct 2004 01:13 GMT
>Transact-Sql language.

Sequentail Query Language language

The Department of Redundancy Department has approved your submission.

--
W_B

wubbabubbazG@RBAGEyahoo.com
Take out the G'RBAGE
Adenosine - 29 Oct 2004 01:17 GMT
>>Transact-Sql language.
>
>Sequentail Query Language language
>
>The Department of Redundancy Department has approved your submission.

Sequentail? Do you mean sequin tail?  I have no clue what kind of
language that is, but it sounds scary.

Adenosine
John Chewter - 28 Oct 2004 17:18 GMT
Demonstration / Training Situations
Store window displays

>>Windows provides support for up to 4
>
[quoted text clipped - 6 lines]
> wubbabubbazG@RBAGEyahoo.com
> Take out the G'RBAGE
W_B - 28 Oct 2004 14:06 GMT
>3 heads for 3 monitors. Very very useful, I have two monitors at work,
>and frequently encounter situations in which a third would be ideal.
>
>Adenosine

Thanks.

If the time comes when that would be useful to me, will consider it.

--
W_B

wubbabubbazG@RBAGEyahoo.com
Take out the G'RBAGE
John Chewter - 26 Oct 2004 16:52 GMT
SP2 uses a LOT more ram - hence the slowdown - when it runs out of physical
ram it uses disk which is around 200x slower :(.

Add another Ram Stick and you should all be happy bunnies!

> SP2 can be a problem with come video cards.
>
[quoted text clipped - 23 lines]
>>
>> Ron

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