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Medical Forum / Diseases and Disorders / Cancer / April 2004

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Appeal Insurance Company's refusal to pay for chemo

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Joe-46er - 12 Apr 2004 22:38 GMT
A bit off-topic, but I hope someone out there can help.

My insurance company is refusing to pay for ALL of my chemo treatment
thus far because an earlier PART of it (since canceled)  included a
trial program (which they say they didn't authorize -- did they even
need to?). The hospital paid 100% of the trial part.  I appealed once
to the company. No deal.

It appears to me that the insurance company is looking for loopholes.

So is there someplace OUTSIDE the company where I can appeal? Who
monitors the insurance companies? Or are they automatically right just
because they are the insurance company!!?? I live in NJ.

Thanks

_________________________________

"Take a little 5FU, leucovorin and oxaliplatin for thy stomach's sake." -- 1 Timothy 5:23 (adapted)
Socks the white house cat - 12 Apr 2004 23:00 GMT
Someday in the distant future, archeologists digging thru the ruins of
alt.support.cancer  will discover that Joe-46er <nobody@nospam.com> had
this to say on 12 Apr 2004:

> A bit off-topic, but I hope someone out there can help.
>
[quoted text clipped - 9 lines]
> monitors the insurance companies? Or are they automatically right just
> because they are the insurance company!!?? I live in NJ.

get yourself a lawyer and follow his advice.

Signature

     officially recognized SPEWS puppet
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stew - 12 Apr 2004 23:06 GMT
>Someday in the distant future, archeologists digging thru the ruins of
>alt.support.cancer  will discover that Joe-46er <nobody@nospam.com> had
[quoted text clipped - 15 lines]
>
>get yourself a lawyer and follow his advice.

Yea what Socks said also
lawyer has to be cheaper than the Hospital Bill and the stress whoooo
I would do Like socks said.
And I am going to do that also.

Thanks Socks

Frank (aka) "stew"
stew - 12 Apr 2004 23:03 GMT
>A bit off-topic, but I hope someone out there can help.
>
[quoted text clipped - 15 lines]
>
>"Take a little 5FU, leucovorin and oxaliplatin for thy stomach's sake." -- 1 Timothy 5:23 (adapted)

Joe what company
I have like problem with TRICARE
but I wrote my congressman and senator and got them involved
I am from VA so I( don't think it is anything to do with states or law
just rip off companies.

Frank (aka) "stew"
Joe-46er - 13 Apr 2004 18:18 GMT
>>A bit off-topic, but I hope someone out there can help.
>>
[quoted text clipped - 23 lines]
>
>Frank (aka) "stew"

Oxford

_________________________________

"Take a little 5FU, leucovorin and oxaliplatin for thy stomach's sake." -- 1 Timothy 5:23 (adapted)
matt weber - 13 Apr 2004 05:01 GMT
>A bit off-topic, but I hope someone out there can help.
>
[quoted text clipped - 9 lines]
>monitors the insurance companies? Or are they automatically right just
>because they are the insurance company!!?? I live in NJ.

Usually there is an ombudsman within the company that you can appeal
to, after that, usuall the State Department of Insurance, and then you
can always sue them.  If you have any realistic claim at all, they
will settle long before you go to trial. They don't need the bad
press, and unless the insurance company can show a open shut case in
their coverage, they are likely to lose. Juries just aren't very
friendly to insurnace companies these days.
>Thanks
>
>_________________________________
>
>"Take a little 5FU, leucovorin and oxaliplatin for thy stomach's sake." -- 1 Timothy 5:23 (adapted)
Alex - 13 Apr 2004 19:22 GMT
Most commercial insurance companies are accredited by NCQA. They have
a website which you can tell if your insurance company participates.
You should also call customer services ( they should provide you with
a 800 number on the back of your card) ask them for a copy "evidence
of Coverage Booklet" this will go in detail what services are covered.
The insurance company may also have a web site that you can access.
Read the your coverage, there maybe a clause that experimental or
clinical trials are not covered. If you needed prior approval, I would
also check to see who's respondsible for obtaining the approval you or
the hospital where you got your chemo. If it is your responsibility
you need to call customer service and ask in writing why the denial
happened. Then you need to ask customer service how you file an
appeal. Then you may want to speak to a lawyer. If your insurance
company is a NCQA accredited they have to respond to an appeal in
defined time frame AND if they deny it AND your request a second level
appeal the case will be reviewed by an outside physician ( one not
employed by the insurance company and is an expert in the field ).
At some point I would also get documentation from your treating
physician why you need this therapy.

Anyway, I know it is horrible what you are going through and dealing
with insurance issues on top of that is really the pits! How are you
doing otherwise ?
Alex
Alex - 13 Apr 2004 19:31 GMT
> So is there someplace OUTSIDE the company where I can appeal? Who
> monitors the insurance companies? Or are they automatically right just
> because they are the insurance company!!?? I live in NJ.

http://www.state.nj.us/dobi/reform.htm

Another place for support is the group you get your insurance through,
they can make a call.
ALex
 
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