Well, I got a call today. Good thing too as I was
getting ready to write the newspaper and tv and another
letter....
It was Shaw's General Manager - like head of the head.
First thing he said to me was 'your letter - pause -
swallow - it really touched me'. It was said quietly
and with genuine feeling. 2 points for me. He
apologized all over the place. Told me he had written
letters to all his store managers to have each machine
checked at least once a day to be sure it is working,
to be sure the tires are not flat, to be sure it is
charging properly... He also said - it had come to his
attention that they needed to be regularly cleaned [as
in not dirty] as well so he has given that order too.
Wonder who wrote that letter. hehehe
He again said that my letter had really touched him. [I
let my daughter read it later today and it made her
cry. Didn't mean to do that but I had told her it was
not an angry letter but a sad one. Guess I did a good job.]
Then he said, the store manager told me he had called
you. No I said. He didn't call. Well, he says, he told
me that he had called and apologized and told you the
machine was fixed. No I said - he is lying through his
teeth. I picked up my drugs several days ago and I
needed groceries but didn't buy them there because I
didn't want to risk finding the machine not working.
hummm - says the manager. You would think he would have
not done that as I told him I was calling you. Well, I
would like to see that next conversation you have with
him I said.
He said he didn't want to take up any more of my time
but then said that if I come to the store and I am not
feeling well enough to shop, they will take the grocery
list and shop for me.
I thanked him for that and I thanked him for calling.
Now if I could just be a fly on the wall in the other
lower manager's office. Wonder who he thought he called
- some other angry customer? Or did he just lie flat
out to his supervisor.
Duckie