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Medical Forum / Diseases and Disorders / Arthritis / April 2004FYI
Hi Everyone! Just thought I'd post this bit of information so you are aware of what is going on for us webtv users. Webtv has run into some a major glitch and as of yet has been unable to find the problem(s) that is causing it. Every so often, for no unexplained reason, their system is just wiping out posts on many news groups and other discussion groups. This problem is very random and no one knows which groups will be affected each time it happens. Some webtv users aren't even aware of this unless they participate in a group where this has shown up. This group seems to have been hit everytime. Well, since tuesday, the posts in this group have gone from about 1200 down to 201 yesterday. The posts are just gone with no hopes of recovery, so what us webtv users are seeing are some responses to some posts but not the original post as well as most posts that are from 4-13 through today. Anything pretty much posted before the 13th has been wiped completely unless it has responses to it from the 14th and such. So, please don't think that us webtv users are ignoring anyone or something of that nature, its just that some of us don't have or know about the posts that may need to be responded to. I continue to hope that the powers that be that run webtv will figure out soon what the problem is and where the glitch is so it can be corrected! In the meantime, I sit here and go grrrrrrrrrrrrrrrr! Anyways, just thought I'd post this as kind of a public service announcement for the other webtv users as well as all of you to help you understand our predicament! Donna G i KNEW something funny was going on - i am glad you told us what it is!!! thank you, i thought i was going crazy!!! kandi Donna G..I was wondering the same thing, I belong to a couple of diabetic ng's and sometimes there are 1500 posts and then it goes down to 200. A real shame as they don't give you any credit on the bill, when their service isn't what it should be! Thanks for the info....Mic Always, be, and stay AWARE! Mic, have you ever asked them for credit because of bad service The squeaky wheel gets the oil. Gwen  Signature*************************************************************************** *** "Wear a smile and have friends; wear a scowl and have wrinkles." - George Elliot *************************************************************************** *** | Donna G..I was wondering the same thing, I belong to a couple of | diabetic ng's and sometimes there are 1500 posts and then it goes down | to 200. A real shame as they don't give you any credit on the bill, | when their service isn't what it should be! Thanks for the info....Mic | | Always, be, and stay AWARE! Yup, I called them, and told them the problem....their response was: "Sorry for the inconvience, and hung up!" I haven't been feeling the best, dealing with all that is on my plate, so haven't gotten the old Irish attitude yet (maiden name: McGuire) Mic Always, be, and stay AWARE! When Attbi who was Comcast predecessor was called about the missing posts, I was told that it was because the group wasn't talking that day. right. I asked the idiot if he could look at Google Groups and just see how much no talking the group was actually doing. Seems they couldn't get on line. That was when I moved to the German Newsreader. But don't know if the webtv people could use them. Duckie > Mic, have you ever asked them for credit because of bad service The > squeaky wheel gets the oil. > Gwen Signature_('> (_<_) _ _('< -quack (_<_) _ __('< *QUACK!* <_{__) _('< "|,,|_" (_<_) _('< "AFLAC!" (_<_) Nope, we can't use the german server because we can't ?configure it right. And, no, they webtv/msntv very rarely gives you any credit or money back for all the difficulties they have. They always just apologize for the inconvenience and then end the conversation. They make it extremely difficult to track down anyone but the customer service number and absolutely will refuse to give you a corporate address or phone number to talk to someone there. If by some small chance you can get a hold of any of that information, you can then call the corporate office and if you whine and complain long enough and loud enough, you might then get a credit. I did manage at one point about a year or two ago to get someone in the corporate office and I went on and on about all the problems, finally I think the guy had had enough of listening to me and he did give me a 3 month credit for all the lost time on my webtv. VERY hard to do though! Webtv is really, really having a hard time right now and can't figure out what the problem is at all. Maybe we should have some of you computer geeks or computer savy people go figure it out for them!!! LOL! It DOES get frustrating to constantly see all of the posts just disappear into thin air never to be found or retreived again!!! Donna G |
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