My mother was a patient in the Citrus Heights ManorCare facility early
last year.  Abruptly she was dismissed when her Medicare ran out (as
in a couple of days notice when I was out of town), so I opted to keep
her in ManorCare for a partial month.  To facilitate this, I wrote a
check for approximately $6,000.  When I requested that she be
immediately removed from her private room and moved to a semi-private
room, the ManorCare billing representative told me not to worry that
we wouldn't be billed at the private room  rate.  

Several months later, I received a refund check from ManorCare and the
rate I was charged was slightly lower than the semi-private room we
had requested.  In 2004 we started getting billed by ManorCare for my
mothers stay in their Citrus Heights facility in 2003.  My wife and I
contacted ManorCare when we looked at the bill because we noted that
ManorCare had billed MediCal for a period of time that was in excess
of the number of days that MediCal would cover (which is why we paid
for my mother's care out our personal funds).  Now, over a year later,
that facility is still billing me and ManorCare had billed me for what
my mother's insurance has already paid and vice versa.  In my book
that is double billing and despite 5 or 6 attempts to deal with the
new individual in billing (my wife had to explain to the woman how to
correctly bill the insurance), we are still getting billed erroneously
and ManorCare is threatening to call a collection agency.

I've emailed ManorCare at careline@hcr-manorcare.com but it was a
useless.

For those who are contemplating dealing with ManorCare - just a heads
up.

~Erik