well, not really ... but I am more than a ~little~ frustrated and UPSET

we're in Ontario .... so receive home care services through a local agency -
the funding comes through the Community Care Access Centre.  Worked SO well
for a while... but recently CCAC awarded the contract for our area to a
different agency.

The 'new' agency was involved here briefly early on and I changed everything
so that I would not have to deal with them ... the main provider was SO much
easier to work with, more professional, etc....

Unfortunately, they didn't get the contract for whatever reason - money, I
would guess.... and that means that we're stuck with the 'new' agency.
WHICH BITES!!!!!!!!!!!! There wree REASONS I got rid of them before!   Not
only do they have incredibly stupid and limiting rules (not allowed to put
her pills in her hand, or open a capsule and put it in her food, for
example - we need to switch her to liquid meds due to swallowing problems -
but THEY'RE NOT ALLOWED to pour/measure meds .... can only give her the
pills I put in the dosette for her - and what they're SUPPOSED to do is just
open the correct day/time lid on the dosette and put it on the table in
front of her)  We're working around that (what they don't know don't hurt
em - fortunately several of our providers changed to the new and not
improved agency, and are not so damn stuck on following the **** rules)
.....  but it aggravates me.

What has me REALLY IRKED at the moment though, is that once again they have
called to tell me what our hours will be for this week. We set a schedule
based on OUR NEEDS - it's reviewed every semester (because my teaching
schedule changes) and I do my best to work within that schedule. I don't
~get~ to call them up and say, hey, I need to work late next Tuesday, cover
it.   So where do they get off calling me EVERY SINGLE WEEK SINCE THE SWITCH
to tell me that so and so will be coming an hour earlier, an hour later, 20
minutes later this day, etc etc???? They're not even consistent.... every
single week it's been something different. THIS week, they moved our
Saturday block 2 hours early ...  which means that I can be at our store
when it's quiet, and just when it starts to get busy, I have to leave to
come home.  Oh and by the way, WE don't do stats, so you won't have anyone
on Monday.

I have complained about it every single time they've called - well, when
I've been the one to take the call, anyway -... But obviously they just
aren't getting it!

I've left a message for our case manager at CCAC now - I've had enough!
Obviously talking directly to the care agency isn't having any impact -
going to talk to her, and if then I guess if it still doesn't improve, will
have to figure out what the next level  is.