http://www.ama-cycle.org/news/2005/911.asp

Posted March 23, 2005, Updated March 30, 2005    Email this page
Trooper suspended for "Too bad" response to 911 call

Newspapers and electronic media across the country have picked up a
story about a Connecticut state trooper who was suspended for saying
"too bad" in response to a 911 call about a motorcycle crash that
ultimately led to the rider's death.

When a friend of Justin Sawyer called 911 to report Sawyer had been in
a street motorcycle crash in Lisbon, Connecticut, the state trooper who
took the call responded by saying "Yeah...too bad" and hung up.

A second emergency call to 911 by another friend of Sawyer's answered
by the same trooper got a similar response: "Yeah, help will get there.
Shouldn't be playing games." The trooper then hung up again.

A third 911 call was answered by a female dispatcher who assessed the
status of the injured rider, told the caller not to let anyone touch
him, and then said: "I will send an ambulance out there, OK?"

That incident happened in August. Sawyer died a week after the crash
from his injuries. After a months-long internal investigation, Robert
Peasley, the 18-year veteran trooper who took the initial calls, was
suspended without pay for 15 days beginning on March 21.

Police officials maintain that despite Peasley's comments, he acted
promptly to send emergency personnel to the scene. Officials also
apologized to Sawyer's family for Peasley's comments. The police union,
which believes the trooper's punishment is harsh, says Peasley is
remorseful for his actions.

The story has gained attention well beyond Connecticut and has appeared
on CNN, NBC, and in USA Today, among other national media outlets.

Listen to the audio of the 911 call on WTNH News Channel 8.

The AMA has received the following statement from the Connecticut State
Police about the incident described above:

March 29, 2005

Thank you for visiting our website and for allowing me to respond to
your concerns about the way in which the State Police at Troop E in
Montville responded to 911 calls reporting the tragic accident that
claimed the life of Justin Sawyer. Everyone at the Department of Public
Safety feels deeply sorry for the Sawyer family's loss and sincerely
regrets the remarks that were made to the 911 callers by Trooper Robert
Peasley. I also appreciate and understand your reaction to the
Trooper's handling of the calls. Please let me explain the actions
I've taken and the reasons for doing so.

After learning of the incident, the Commanding Officer of the
Connecticut State Police ordered the Internal Affairs Unit to
investigate the circumstances surrounding the 911 calls. Specifically,
the Internal Affairs Unit was ordered to determine the specific order
in which the 911 calls were received at the Troop, the remarks made by
both Trooper Peasley and the dispatcher with whom he worked that day,
and their actions in dispatching both State Police Troopers and
emergency medical personnel to the scene. In doing so, Internal Affairs
investigators interviewed every witness to the accident and all
emergency services responders. The investigators also reviewed all
available police and ambulance dispatch records and tape recordings of
the 911 calls that reported the accident.

Internal Affairs investigators determined that, in response to a call
for help, Trooper Peasley responded rudely and unprofessionally. When
told of the street bike accident on Incinerator Road, Trooper Peasley
said "too bad," and hung up the phone. In response to the next call
from that scene, Trooper Peasley told the caller that State Police
would respond and added "[you] shouldn't be playing games." About the
same time, the dispatcher working with Trooper Peasley took another
call from the scene and assured the caller that help was on the way.
Importantly, the investigation revealed that despite the Trooper's
unprofessional, rude and inappropriate comments, both State Police and
EMS personnel were dispatched promptly to the crash scene.

Indeed, the reporting witness estimates that the first State Trooper
arrived within five minutes of the accident. In short, the evidence
shows that neither the dispatcher nor Trooper Peasley ignored the calls
for help. They dispatched help to the scene within seconds of the first
call.

Nevertheless, there is no doubt that Trooper Peasley fell far short of
conduct that Connecticut residents expect - and the Connecticut State
Police demand - from a Trooper. For that reason, Trooper Peasley, who
has an unblemished 18-year career and who has often been praised by the
public and his superiors for his dedication, has been suspended for 15
days without pay.

The State Police has a long and proud tradition of dedication to the
people of this state. That tradition rests on the selfless efforts of
many brave men and women who regularly place themselves in harm's way
to protect others. Some have made the ultimate sacrifice in doing so.

This incident tarnishes that tradition and embarrasses this proud
agency. At the least, we hope that we have learned from it and that it
will not be repeated.

More importantly, our hearts go out to Justin Sawyer's family and
friends. And if the remarks of the Trooper have added in any way to
their grief, we are deeply sorry.

Thank you again for writing and for allowing me to respond.

   Sincerely,
   Commissioner Leonard C. Boyle

© 2005, American Motorcyclist Association